Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From: Daniel
Initial Email Subject: Unable to activate
Support Case Month: January 2013

Hi,

I am trying to activate my AWM5.2 Build #792 that I just downloaded from your website (the most recent build that I am entitled to).

The installation id is: {INSTALLATION ID REMOVED}

The error that is shown is:
"It appears that you are trying to activate an Unknown Installation using a version 5 Pro License."

Please help me to get the compilation working.

Best Regards,
Daniel

Reply From: Likno Customer Support

Dear Daniel,

Are you sure that this is all the Installation ID? It seems that you are missing 8 characters.

This could be a registry issue, so my recommendation is to try resetting the registry. To do this, please:

1) open the windows Registry Editor by writing “regedit” in the “start->run”:

2) find and delete the following key (from the tree on the left hand side):

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Likno Software\AllWebMenus

3) Run AllWebMenus again. This time you should have a new Installation ID.

4) If the new Installation ID is still as small as your current one, please try running AllWebMenus “as administrator”.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Daniel

Hi Kostas,

Thanks for your prompt reply!

I couldn't find the key in the registry but when I run the program as administrator the id wasn't truncated.

So now it works. 🙂
Thanks for a great application and support!

Best Regards,
Daniel

Tags: , , , , , , , , , , ,