Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From:
Initial Email Subject: Capabilities
Support Case Month: May 2012

I have a few questions regarding capabilities.  We are currently using AWM but we do have many of your other products.

Here is what we would like to do.

I would like my "Main Group Style" to be activated by a rollover.  So I might have 5 headings, or items, but you would only see the top one.  Then when you rollover it, you would see the other items.  Then the Group directly under that, I believe it would be the "Sub Group", I would like to open by a click. So when you look at my menu, you would only see the Top Item, when you rollover it, you would see the other items, but they would only open or activate when they are clicked on.  I hope I have explained myself thoroughly.  I am not sure if this is possible, or if I need to use only one or the other action.  Any help would be greatly appreciated so that I can continue to develop my menu system.

I was also wondering if it would be possible to have a 2nd menu that loads on a page.  I would have my main menu that would work by it's click action and then also have another menu along the bottom of the page that would be a bar menu.  How would I handle that as far as the images go.  Would everything go into the main images folder?  How would I handle that?

I was also wondering if you have a forum that I may be able to use as another means of support.  I have many ideas and questions, some creative things I would like to share and sometimes technical questions that I am looking to run past someone.  I don't like the idea of having to bother your support team with every question/concern I have.  If you could direct me to what you feel might be the best place, if one exists, I would greatly appreciate it.


Reply From: Likno Customer Support

Regarding the menu you describe, this has actually three levels:

1) The main menu is a single item (the top one).

2) The first submenu is a sliding menu that opens on mouse-over and holds the rest of what you call “main menu items”.

3) The third level will open on mouse click.

This can be easily built, using only AllWebMenus Pro (with the Sliding Menu Add-in also purchased).

Regarding the second menu, I am not sure I understood how exactly you want this to work. Should this change whenever you click something in the top menu?

Finally, regarding the forum, we have found in the past that our users were not very active to write in the forum, so we ended up answering all the questions anyway. We currently do not have an open forum. We have a blog where we post a lot of support questions so that others can easily find the answer to any question, but we do not have a place where you can post questions (except this support email).

Best Regards,
Likno Customer Support
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