Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Joe
Initial Email Subject: Drop-down Menu Displays only to Far Right
Support Case Month: May 2012

Greetings,

I have recently updated to AWM Version 5.3 Build #890, license 46286308. The sub-menus display properly in preview, but after the menu has uploaded to my site all the sub-menus display to the far right-hand side of the screen. I am unable to alter this performance. Your assistance would be appreciated.

Sincerely,
Joe

Related URL: http://www.saferadio.org

Reply From: Likno Customer Support

Dear Joseph,

You say that you updated to build 890, but I checked your site and it seems that your online compiled menu is from build 818, while the online library files are from build 662!
Please Compile your menu again with build 890 and make sure that you upload ALL the compiled files (including the “awmData-safe_radio” folder).

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Joe

Hello Kostas,
I just recompiled using Build # 890 and (after totally deleting all AWM files and folders
from my web site) uploaded the latest files to my web site again.
The results appear to be the same, so I must be missing something important on my
local computer.
Have you any other suggestions on how I might identify what I am missing here?
Tnx,
Joe

Reply From: Likno Customer Support

Dear Joe,

The online menu is now indeed from build 890, but the libraries are still the old ones:

clip_image002

Did you also upload the “awmdata” folder as you should? If not, please do this now.

Remember to delete the cache files (or “temporary internet files”) and then refresh your browser to see if the problem is resolved.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

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