Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Daniel
Initial Email Subject: Unable to activate
Support Case Month: January 2013

Hi,

I am trying to activate my AWM5.2 Build #792 that I just downloaded from your website (the most recent build that I am entitled to).

The installation id is: {INSTALLATION ID REMOVED}

The error that is shown is:
"It appears that you are trying to activate an Unknown Installation using a version 5 Pro License."

Please help me to get the compilation working.

Best Regards,
Daniel

Reply From: Likno Customer Support

Dear Daniel,

Are you sure that this is all the Installation ID? It seems that you are missing 8 characters.

This could be a registry issue, so my recommendation is to try resetting the registry. To do this, please:

1) open the windows Registry Editor by writing “regedit” in the “start->run”:

2) find and delete the following key (from the tree on the left hand side):

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Likno Software\AllWebMenus

3) Run AllWebMenus again. This time you should have a new Installation ID.

4) If the new Installation ID is still as small as your current one, please try running AllWebMenus “as administrator”.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
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Reply From: Daniel

Hi Kostas,

Thanks for your prompt reply!

I couldn't find the key in the registry but when I run the program as administrator the id wasn't truncated.

So now it works. 🙂
Thanks for a great application and support!

Best Regards,
Daniel

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December 6th, 2012AWM: Update Plan error

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Bob
Initial Email Subject: AllWeMenus Update 898 -- Update Plan Error
Support Case Month: October 2012

I downloaded and installed the latest update (build #898) to AllWebMenus today. I executed the program, and was told that the program was not activated and my update plan expired August 23, 2012.  Two issues 
1) the previous release was activated – why was the activation dropped when I installed the new release?,  and
2) I verified that my update plan does not really expire until August 23, 2013 – so why does the new update think it expired in 2012?

I’m working on a new website the weekend and need to activate it as soon as possible. Please fix ASAP.

Thanks,

Bob

Reply From: Likno Customer Support

Hello Bob,

I see that you renewed your Update Plan on 28 June 2012, because your Update Plan was due to expire on August 23, 2012. This is why your *renewed* Update Plan now expired on August 23, 2013, instead of 2012.

But in order for this change to take effect into the AllWebMenus installation you should have also taken a new Activation Code from your Likno User Area account and enter it inside the application.

Did you get a new Activation Code *after* you renewed your Update? I believe not and this is why you are still seeing messages related to the old status of your installed license.

So, please just get a new Activation Code, enter it in AllWebMenus and everything will be OK and working.

Thank you.

Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
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Reply From: Bob

Thanks, that worked. I’m still confused because normally I do not have to reactivate after an update – I only recall one time and then your update page said that I needed to reactivate. No problem, if I encounter that same situation again I’ll just reactivate.

Bob

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Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Daniel
Initial Email Subject: Activation
Support Case Month: October 2012

Hi group,
I just bought the modal windows builder. My login information on likno website is {LOGIN INFO REMOVED}.  This email address is my email address at the office and my likno software is installed on my laptop, so I cannot access to the email reply that contains the informations for download and activation.  Could you please send me that email to my personal address,{EMAIL REMOVED}, or tell me how I can change the information in my login area ?
Thanks for help.
Daniel

Reply From: Likno Customer Support

Dear Daniel,

You can do everything from within your Likno User Area account.

To download the latest Modal Windows or Activate it, please go to the “Likno Web Modal Windows Builder” section.

To change your login info, please go to the “My Profile” section.

Regards,
Kostas
Likno Customer Support
www.likno.com
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Reply From: Daniel

Dear Kostas
Everything is ok now. I love this software.
Appreciate your help!

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Mathias
Initial Email Subject: About plans
Support Case Month: March 2012

Hello!

I wonder when my support plan ends in july, will I still be able to install the program after that or am I just not able to take part of updates? Thank you in advance.

Regards

Mathias

Reply From: Likno Customer Support

Dear Mathias,

Your Support Plan has expired in January, and it represents the “learning period” as it allows you to ask “how do I” type questions regarding AllWebMenus. Of course you can always email us for questions like this or cases where you believe there is a problem with the application.

The Update Plan (which expires on July) denotes the time until which you can get any new release for free. After this expires, you will always be able to download and activate the latest version that was released within your Update Plan, but you will not be able to activate versions that were released after the expiry of your Update Plan.

Regards,
Kostas
Likno Customer Support
www.likno.com
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