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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.

Initial Email From: User
Initial Email Subject: Old activation code not working
Support Case Month: December 2012

My system crashed and I am rebuilding back and somehow my original activation code is not working.

Thanks

Reply From: Likno Customer Support

Hello,

If you re-installed windows then you need to get a new Activation Code as your Installation ID will also be changed. You can do this in your User Area account.

I also noticed that you are using a much older version of AllWebMenus (v4) and I wanted to let you know that there are some known issues with the latest Safari and IE browsers. You may want to consider upgrading to the latest AllWebMenus version to resolve any possible issues.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
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Knowledge Base support case for Likno Drop Down Menu Trees, abstracted and stripped of all user’s private info.

Initial Email From: Neil
Initial Email Subject: move app to new machine
Support Case Month: January 2013

I am retiring our 6 year old web development machine and moving to a new Windows 8 64 bit machine. I do not have record of the application activation code. Please tell me how to accomplish this transition with your applicaton Likno Drop-Down Menus.
Thank you in advance.
Neil

Reply From: Likno Customer Support

Hello Neil,

Just get  a new Activation Code, see how:

To get a new/updated Activation Code, manage your Account/Licenses (Upgrade/Extend), download the latest version, change your Profile (login/email address/name/password), etc. please login to your Likno User Area account.

Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Joe
Initial Email Subject: License
Support Case Month: April 2012

Can we transfer a license to another machine?

Reply From: Likno Customer Support

Hello again,

Yes you can. You simply need to install the license in the new machine and get a new Activation Code from your User Area account.

Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Apostolos
Initial Email Subject: Presales questions
Support Case Month: April 2012

2 questions:

1. want to install the software to 2 separate PC systems. One at home and one at work. Do i need 2 licenses?

2. Also it is written that in one year expires. What this means? Do i have to purchase a new program every year?

best regards

Apostolos

Reply From: Likno Customer Support

Hello Apostole,

1. The AllWebMenus license is per seat. This means per machine installed.

2. Your license never expires; only its "Update Plan" expires. This means that you can always download and apply an Activation Code to the latest build released before your Update Plan expires but not to builds released there after. If you choose not to renew your Update Plan in one year from now, you will still be able to use AllWebMenus with the Build released 1 day before that year ends (but you will not be able to update AllWebMenus with any Builders released afterwards).

Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Brad
Initial Email Subject: Safari - menus do not appear
Support Case Month: August 2012

I have recently become aware that the AWM menu created for this site does not appear on the latest version of Safari. I have checked other sites and the same problem exists on all sites when viewed on Safari.

Do you have a workaround or solution for this problem?

regards

Brad

Reply From: Likno Customer Support

Dear Brad,

It appears that the menu on your website was compiled with an *old* version of AllWebMenus (see “release history” here: http://www.likno.com/whatsnew.html ).

You need to update/upgrade your AllWebMenus and re-compile/re-upload your menu files, as the *old* compiled menu cannot support the latest browsers and standards. Some browser versions did not even exist by that time (e.g. Safari 5 was officially released in June 2011).

How?

- Login to your Likno User Area at http://www.likno.com/userarea

- Click the "View/Manage Licenses and Plans":

- See there if your Update Plan has expired or not.

            If "expired" then click the "Renew" link and renew your Update Plan.

- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.

- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.

Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.

Thanks!

Regards,
Kostas
Likno Customer Support
www.likno.com
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