Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Han
Initial Email Subject: Android, Chrome and Firefox 
Support Case Month: November 2012

Hello Mr/Mrs,

My problem with the Likno clip_image001AllWebMenus Software is, that, when I click on the main button, when there is a subutton, the link does not work on my cellphone and iPad, Samsung (Android), and at the internet, Chrome and Firefox does not work. Internet Explorer 9.0 Works perfect.

Load the page in Firefox, or Chrome,

Click for example on:  Portfolio           
the page who is linked at this Mainbutton,  portfolio.html, does not open.

Load the page in Internet Explorer 9.0
Everything Works fine!? !

What can I do to solve this problem?

Reply From: Likno Customer Support

Dear Han,

Please have check if you have enabled the “ignore link” property for parent links:

allwebmenus ignore link property

Best Regards,
Kostas
Likno Customer Support
www.likno.com
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Dexter
Initial Email Subject: MegaMenu not being displayed on Safari browsers
Support Case Month: July 2012

I'm using AllWebMenus on a new version of my site (I really love your program!). All is was well until I was in an Apple store and noticed that the menu doesn't appear at all when the site is viewed on any Safari browser: not on the Mac, iPad or even Safari running on Windows.

I've tried eliminating all z-index settings, removing graphics and changing the position of the menu but nothing worked. The menu does display really well in IE, FireFox and Chrome - all on Windows, and on Chrome on the Android OS.

The test website is at www.tufac.com.
Any ideas on what I should try next?

Thanks!

Dexter

Reply From: Likno Customer Support

Hello Dexter,

version of AllWebMenus

It appears that the menu on your website was compiled with an *old* version of AllWebMenus (see “release history” here: http://www.likno.com/whatsnew.html ).

You need to update/upgrade your AllWebMenus and re-compile/re-upload your menu files, as the *old* compiled menu cannot support the latest browsers and standards. Some browser versions did not even exist by that time (e.g. IE9 was officially released in March 2011).

How?

- Login to your Likno User Area at http://www.likno.com/userarea

- Click the "View/Manage Licenses and Plans":

view manage menu licenses

- See there if your Update Plan has expired or not.

            If "expired" then click the "Renew" link and renew your Update Plan.

- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.

- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:

get activation code

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.

Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.

Regards,
Kostas
Likno Customer Support
www.likno.com
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Knowledge Base support case for Likno Web Tootips Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Jim
Initial Email Subject: Text spilling out of Tooltip
Support Case Month: August 2012

Top of the evening,
My name is Jim and I work for {COMPANY NAME REMOVED}. We are using Netobjects Fusion 12 and have selected the wtt example #4 "postit".
I have added the appropriate <br /> line breaks and reduced the font from 14px to 10px and they preview perfectly, even have room to spare! However once compiled and linked to the above referenced site I cant seem to keep the text from spilling out of the tool tip. I reviewed the knowledge base and noticed the !important line re; spacing padding etc and cant find any reference to remove in my html source. Additionally I am linking the tip form a single word in my text with a span tag.
I would greatly appreciate any assistance, Thank You in advance for your consideration.

Best,
Jim
Related URL: http://pestsdoneright.com

P.S. Further to the above referenced support inquiry; the tooltips seem to work well in the latest version of google chrome, somewhat on an android and like previously stated not in IE 9... Anxiously awaiting your reply !

Reply From: Likno Customer Support

Hello Jim,

I believe this has something to do with the CSS rules used in your website CSS (since the preview works fine in our application, which is not affected by any specific website CSS). Did you try removing any lines from your website's CSS to see which one may interfere?

Regards,
Kostas
Likno Customer Support
www.likno.com
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Reply From: Jim

Hello,

I appreciate the reply. I am linking the tip from a span tag, however the tips work reasonably well, in Chrome, Firefox and Safari. The aforementioned browsers do display the wrong font size and family but I can tolerate that.
What is unfortunate is the way they display in IE 9. And yes they do preview well in your application. I understand different browsers react differently as not all my actions work in Firefox or Chrome especially pages with multiple actions. But IE 9 is widely installed and my customer really desires the post it tips, plus I think they are cool too!!!

In the interim I have reduced the padding from 25px to 15px and it has made it a lot more palatable. However Internet Explorer 9 still displays the tooltips much more poorly than either Firefox or Chrome. And as stated IE 9 has a large install base. Till then, and thanks

Best,
Jim

Reply From: Likno Customer Support

Dear Jim,

First of all, most of the problems in IE occur because your page does not have a proper DOCTYPE. When a page does not have a proper DOCTYPE, IE9 automatically goes into IE5.5 compatibility mode and this can mess up several things regarding paddings in your page.

Please change the two first lines in your page:

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">

<html>

Into this:

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">

<html xmlns="http://www.w3.org/1999/xhtml">

This will make IE work exactly the same as all other browsers.

Then there is the CSS issue that affects the font size. This is caused by your “style.css” and specifically from the following lines (45-48):

P {

                font-family: Arial,  Helvetica,  Geneva,  Sans-serif;

                font-size : 14px;

                color : rgb(51,51,51)}

This rule applies to ALL paragraphs including those of the tooltip. I strongly recommend removing this. Let me know if you still see any problems after fixing these two issues.

Regards,
Kostas
Likno Customer Support
www.likno.com
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Reply From: Jim

Dear Kostas,

Thank you ever so much for your reply! I am in the process of relocating, and to that end will not be able to make the recommended changes until mid next week. However your thoughtful reply makes sense and once I have a chair and desk in place they will be made! While they are not are works of art, pestsdoneright.com and weedsdoneright.com represent what {COMPANY NAME REMOVED}, LLC wanted and your products once successfully deployed will only make the above referenced sites more interactive and appealing to their target markets.

Please thank Aris for me as well. Likno Modal Windows are next, wish me luck!!!

Jim

Reply From: Likno Customer Support

Dear Jim,

Thank you for your good words. I have forwarded your compliments to Aris as well.

Let me know if you find any problems when you try this next week.

Regards,
Kostas
Likno Customer Support
www.likno.com
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Christian
Initial Email Subject: Problem menu in Android and Opera Browser
Support Case Month: March 2012

Hello, I have installed AllWebMenus in a joomla website, but the menu show some problems in Android and Opera Browser.

Related URL: http://www.cuatroglaciares.cl

Reply From: Likno Customer Support

Hello,

Do you refer to this?

opera menu preview

It seems that you have set this manually in the “Browser-specific Offsets”:

opera browser specific offset

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Christian

Hello,

I adjust this, but the problem persist in Safari for iPad iPhone, Opera Mini for Mobile Devices and the Android Browser.

Regards.

Christian

Reply From: Likno Customer Support

Dear Christian,

You are correct. I just checked your page in my own mobile and was able to see the problem. I was also able to see the problem in my PC in all browsers.

The problem is that you are using a positioning “Relative to Window” so the menu is always positioned in the same distance from the top-left window corner. However your page is moving depending on screen resolution! Hence, your menu only looks ok if the browser is maximized in a 1280x1024 screen.

I suggest that you change the positioning to “Relative to Element” using the following options:

menu position relative to element

This way the menu will always stick to “gk-mainbody” which is your main content div.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Anthony
Initial Email Subject: I need some help again if possible
Support Case Month: March 2012

Hello again.

I have an old website  which I need some help with. I am in the process of making it iPhone friendly and in the process have made it Android unfriendly.

The YouTube video on the 'home' page is set to be transparent. This causes the menu to show up on top of the video. It works everywhere except on my Android (DroidX). And my client happens to have the same phone that I do.

So... my question is how can I get the menu to show up above the YouTube video on Androids also?

Sincerely,
Anthony

Reply From: Likno Customer Support

Dear Anthony,

This is a known bug of the Android platform, or rather the Flash plugin for Android.

Unfortunately there is nothing that we can do to work around this, as the flash will ignore everything else and stay on top.

We have contacted both Google and Adobe regarding this issue but have yet to receive an answer. Hopefully they will correct this soon, but until then you may have to just avoid having things at the same space as flash objects.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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