Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Support Case Month: March 2012
Initial Email Subject: Menus not working in IE

Initial Email From: Jen


I can’t seem to find any fix for my AllWebMenu’s not displaying in the newest version of IE9?  A client just brought it to my attention .. I downloaded the most recent version but it didn’t fix it.  See example:  ***customer website here*** should be showing on top bar, under logo.

Please advise?



Reply From: Likno Customer Support

Dear Jen,

It seems that although you compiled your menu with the latest version of AllWebMenus, you forgot to upload the new library files (“awmdata” folder).

Please upload these too in order to fix the problem, and make sure that you upload them each time you compile your menu (especially when compiling with a newer version).

Also, please delete the “Temporary Internet Files” to make sure that you are viewing what is actually online.

Best Regards,
Likno Customer Support
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider) or design for your websites!

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When you update AllWebMenus Pro so as to benefit its new features or bug fixes, you need to carefully update your online menus. There have been cases where after recompiling the menu's project and re-uploading its JavaScript file, the menu did not work properly. This might happen due to the fact that the menu's awmdata folder has not been uploaded.

The awmdata folder (awmdata is the default folder's name) contains the Library Files of the menu and any image files, if the menu uses any. Thus if you do not re-upload this folder, you will have online an updated JavaScript file and Library Files that have been created by an older build.

So whenever you update your AllWebMenus Pro application and you re-compile your menus, make sure that you uploaded to your site's server both the menu's JavaScript file and the awmdata folder.

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