Knowledge Base support case for Likno Web Scroller Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Fred
Initial Email Subject:  black screens between items
Support Case Month: September 2013

Dear support,

When I open the webpage {URL REMOVED} it initially shows black screens between the items. When everything is loaded it runs smoothly. How can I avoid the black screens?

kind regards,
Fred

Reply From: Likno Customer Support

Hello Fred,

I have a guess that you have black background on your scroller container CSS properties.

Please, go to the Style Editor tab, in Container Area CSS and choose None (Transparent) to background color or another color (for example white) if that best fits your design.

jquery scroller slider CSS properties

After you have done this you need to recompile your project and re-upload the produced files.

Thank you!

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Fred

Hello Support,

Thanks for the fast reply. Everything works fine now.

Kind regards,
Fred

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Gus
Initial Email Subject: AllWebMenus PRO
Support Case Month: April 2013

Hi,

I have used my own buttons with rounded ends. The green area here is transparent, however no matter what I set in AWM, the area shows as not being transparent (see below). I tried with both GIF and PNG’s, and with NO Background colors or tiles, but no joy. Did I miss a step some place?

menu preview

Thanks,
Gus

Reply From: Likno Customer Support

Dear Gus,

This is because the item’s background tile image is being tiled throughout the whole item. You want to set this to tile between the left & right image:

background tile image properties

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Pesi
Initial Email Subject: Bad display with IE10
Support Case Month: March 2013

In IE10 i see that in any of the menus where the menus/items have transparent backgrounds – the transparency is gone and the background shows as a default grey color.

The horizontal length of some of the menus becomes longer in IE10 and is correct in IE9

Any advice would be appreciated Kostas…

Thanks,
Pesi

Reply From: Likno Customer Support

Dear Pesi,

Regarding “{HOME PAGE URL}”, indeed the menu becomes a bit wider, but this is because of the way IE10+ renders fonts (the so called “cleartype”) which is wider than usual for specific fonts.

Regarding the transparency issue, I have checked our database and noticed that there was a fix for something similar in build 902. I have extended your Update Plan up to mid-January so that you will be able to get this version and see if it resolves any remaining issues. Please download this from your User Area account (and get a new Activation Code to pass the new license info).

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Pesi

Hi Kostas – that corrected the problem in all the sites completely!

Thanks so much for your help and advice.

Best regards,
Pesi

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Linda
Initial Email Subject: Background colour
Support Case Month: March 2013

I have tried numerous ways to get the pale blue of the menu to display as white.  It is white in the preview pane in the software.
The blue though similar to the background is not the same hex code.  I would appreciate a quick response as I have wasted 2 hours on this and must show it to someone in a few hours.
Thanks,
Linda

Reply From: Likno Customer Support

Dear Linda,

This is caused by the following code in your page, which forces all <td> elements (including those of the menu) to have this background color:

background color CSS property

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

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Knowledge Base support case for Likno Web Button Maker,  abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: need help with buttons
Support Case Month: January 2013

My question is this...  I need buttons without the white background.  Can I make them with invisible background?  I can’t find a color to exactly match the page I need the buttons for.  Please help. 

Thanks

Reply From: Likno Customer Support

Dear User,

Regarding creating transparent buttons, you can do this if you select the PNG file format that allows transparency:

png format image button

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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