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Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.

Initial Email From: Stanley
Initial Email Subject: Help for Likno Web Modal Windows Builder
Support Case Month: March 2012

Dear Support,

Please take a look at this testing link: http://englam.pcmaster.com.sg/model.html.

The height in % does not work for IE, is there any tweak?

Regards,

Stanley

Reply From: Likno Customer Support

Hello again,

Which browser are you using to test this?

Also, can you please try upgrading to the latest Modal Window build? I have extended your Update Plan so that you can do this for free. Note that you will need to also get a new Activation Code when you install the latest version (you’ll get this from the User Area).

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Stanley

Dear Support,

I'm using Internet Explorer 7.

Regards,

Stanley

Reply From: Likno Customer Support

Please download the latest version of Modal Windows and see if this fixes the problem.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Stanley

Dear Support,

I've updated the software, right now it does not work for Internet explorer at all.  As for FireFox, part of the window model appears transparent. Please take a look at http://englam.pcmaster.com.sg/model.html/

I rename the model window from CardScan to ModelWindow in side application and did as follow:

1. Recompile and link

2. Upload model.html (testing page) to server.

3. Upload model folder to server which contains; "\likno-scripts", "\likno-scripts\likno-modal-project" and "\likno-scripts\likno-modal-project.js".

Kindly advise please.

Regards,

Stanley

Reply From: Likno Customer Support

I noticed that your online library file has an invalid character which was probably caused by an incompatibility in your operating system. I have changed the specific character in the library so that it should work ok in your system too.

Please download again the latest version of Modal Windows (246.2) and let me know:

http://www.likno.com/jquery-modal-windows/download.php

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Stanley

Dear Support,

Also,  model windows body background color (background-color:#EAF1FB;) does not work on Internet Explorer, should be light blue but it appears white. 

Regards,

Stanley

Reply From: Likno Customer Support

Dear Stanley,

This is because the external page you are loading has a white background. We have added code that tries to pass the modal background into the loaded page, but this is not supported in all browsers as it is considered a “security breach” by some.

The correct solution would be to change the actual page that is loaded, so that it has the background you want.

Regarding the “loading image”, this is also not possible in “external pages”, as there you see the page immediately, but you see it loading as you would see it in your browser if you loaded only that page.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Robert
Initial Email Subject: sliding menus
Support Case Month: October 2012

Hi,

I have been using AllWebMenus since version 3, and have recently updated another years updates. I also thought it would be good to try the sliding menus add-on, even though $80 is a great deal of money when converted to South African Rand. Unfortunately I'm a little disappointed, and, wish I'd rather tried the web scroller builder or modal builder.

The problem is, it just jumps, and leaves the person confused and having to back-track. I'll explain: I've left my early menu on the testbed page (above). If you mouse over 'supplier pages', 5 suppliers scroll down - so far very nice. Scrolling onto the first of these, 'Faulhaber', 2 choices scroll down; still okay. Scrolling off the bottom of these to the next supplier, 'Rose & Krieger', the 'Faulhaber' sub menu closes and the mouse loses position and stays on the 4th supplier, leaving the watcher blinking what happened, and then having to scroll back up to 'Rose & Krieger'.  Not really the effect you want when trying to impress a client, and I won't use it as it is.

I can supply the .awm file in case you think I have missed a tag or setting.  What I think should happen, or maybe you can add an option to do this, is have the mouse pointer jump back an equivalent distance when the sub-menu closes (in the above example, the pointer stays on the 'Rose & Kreiger' supplier after the sub-menu has closed.

In the meantime, I have gone back to a standard opening menu (above site, not in the testbed directory.

Regards

Peter

Related URL: http://www.hornet.cc/testbed/

Reply From: Likno Customer Support

Dear Peter,

We understand what you say about the sliding menu and how this can be a problem. Still this is only a problem when you set the submenus to open on mouse-over. This is the reason why you almost never see sliding menus out there opening on mouse-over (to be frank, initially we thought of not even offering this option). I am afraid that it is not possible to move the mouse pointer as this would be considered a security breach and even if it was possible it would probably be even more confusing for the user.

My suggestion is that you set your submenus to open on click in order to avoid all these issues. You may also want to add a sliding effect to make the transition from one submenu to the next even smoother. You can have a look at our online sliding-menu example to get an idea of how this would work:

http://www.likno.com/examples.html?example=sliding-menu

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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