Knowledge Base support case for Likno Web Accordion Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Diane
Initial Email Subject: Accordion Builder
Support Case Month: September 2012

Dear Support,
I'm having an issue with positioning an accordion in IE8. I am not experiencing the problem when viewing the page in Safari or Firefox.
When the page first displays, the accordion displays about 100 pixels higher on the page that its position, thereby covering screen elements positioned above the accordion location.  As soon as I run the mouse over each accordion header, each header moves to its correct position. I don't have to click a header to make this happen.
Please advise ... thanks!

Reply From: Likno Customer Support

Hello,

We are not aware of any such problem up to now. Can you please send me the URL to see the problem first-hand, so that I can offer a solution?

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Diane

Hi Kostas,

                The url where we're experiencing the Accordion display problem is within the LearnCenter Learning Management System.  Once in, click the FAQ link in the upper right corner of the screen to go to the page where we're experiencing the problem.  Please also note that sometimes the screen loads ok, but most of the time it doesn't.  The Accordion is contained within a table cell, and we've compiled the Accordion with this setting.

Thanks again for any help you can provide.

Kind regards,

Diane

Reply From: Likno Customer Support

Dear Diane,

I run several tests on your page and the problem seems to occur randomly depending on how your other scripts load in the page. If I remove the other scripts the problem never appears, and unfortunately I was not able to find which combination it is that causes this.

I have come up however with a “dirty” fix. You can add a timer that waits for the accordion to be loaded and then it closes all the accordion panes. In reality the panes are already closed, but this is enough to trigger a plain refresh that fixes the IE bug. Please try adding the following line in your page:

<script>
      function fixAcc() {
            if (typeof(eis_faqs)=="undefined")
                setTimeout(fixAcc,100);
            else
                eis_faqs.closeAllAccordions();
      }
      fixAcc();
</script>

Let me know if the problem persists.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Tags: , , , , , , , , , , , , , ,

 

Knowledge Base support case for Likno Web Tooltips Builder, abstracted and stripped of all user’s private info.


Initial Email From:
John
Initial Email Subject: Application Feedback
Support Case Month: April 2012

It's probably something I'm not doing right but just recently any web page I create that uses the tooltips has both horizontal and vertical scrollbars.

The horizontal and vertical scrollbars are even present from within the Likno tooltips preview pane, even on a brand new blank default project.

My older tooltips projects are fine, only the newly created ones have scrollbars. If you need more information from me my email address is {EMAIL ADDRESS REMOVED}. All in all though, I just love all your software!

It has changed the way I build web sites! 🙂



Reply From:
Likno Customer Support

Dear John,

We apologize for this, it seems that a small bug slipped into our latest release causing the scrollbars. You are only the second user to inform us about this, the first one being about an hour ahead of you.

We have just fixed this and uploaded a new release (build 210.2):

http://www.likno.com/jquery-tooltips/download.php

Please download it and let us know if you see any more problems.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: John

A quick follow-up to my last email which was sent moments ago. The problem of the disappearing allwebmenus tooltips when used with modal windows only seems to be a problem in Firefox, not I.E. I'm using Firefox version 11.0

That seems to have fixed the scrollbars problem Kostas, however now I  have found something else that may be a bug.

I created an allwebmenus menu, added the tooltips to it, and everything worked fine with the new tooltips fix you just released. Next I added one more menu item to the menu and for that item I used the modal window option to pop up a modal window. The modal window appears as it should however now the tooltips have quit working.

I just discovered this and have not investigated it further yet but I thought I'd report it.

John

 

Reply From: Likno Customer Support

Dear John,

Are you saying that if you add a modal window in the page then the tooltips stop working altogether? Or that the specific menu item does not show a tooltip when it is set to open a modal window?

If you have a sample page online, please send me the URL so that I can check it.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

 

Reply From: John

Hello Kostas, I hope you enjoyed your holiday. 🙂

Are you saying that if you add a modal window in the page then the tooltips stop working altogether

Yes. Everything else works as it should, the tooltips disappear altogether in Firefox and they disappear most of the time in the Internet Explorer.

I'm using Firefox 11, IE 9, plus the current versions of allwebmenus, webmodalwindows, and webtooltips. Below is a sample page that should illustrate the problem which goes away as soon as I remove the link to the modal window script (likno-scripts/likno-modal-project.js).

http://myplace.frontier.com/~johnzeman2/temp/test.html

John

 

Reply From: Likno Customer Support

Dear John,

It seems that this has to do with the timing of each library loading.

After some tests, I found that if you move the Modal Linking Code to be last (e.g. first Tooltips, then AllWebMenus, then Modal) then everything works fine!

I have also forwarded the case to our developers for further consideration.

I will let you know as soon as I have an answer.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

 

Reply From: John

Thank you for the follow-up Kostas, indeed, moving the modal window link code below the others does solve the problem.

John

 

Reply From: Likno Customer Support

Dear John,

We just released new versions for both Modal & Tooltips, which should resolve the loading order issue.

These versions have a new loading system that is also faster, and a more efficient preview.

Please download and test them, and let me know if you find any issues.

http://www.likno.com/jquery-modal-windows/download.php

http://www.likno.com/jquery-tooltips/download.php

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Tags: , , , , , , , , , , , , , , , ,

 


© 2009-2013 Likno Blog – Drop-Down Menus, Javascript Menus, CSS Menus, jQuery Scrollers/Sliders, Modal Windows