Knowledge Base support case for Likno Drop Down Menu Trees, abstracted and stripped of all user’s private info.


Initial Email From:
Wolfgang
Initial Email Subject: menu tree builder hangs
Support Case Month: July 2012

Hi Kostas,

sorry to say, my tree builder crashed and I cannot get it work any more.

When I opened it, the program window was not accessible, like it hanged up. The program window was there but nothing could be done, anywhere I clicked only a gong was audible.

After that I got the idea to start the program by clicking on the project file in the file explorer, but to my surprise the project file has disappeared, I cannot find it anymore. That is terrible because it was a lot of work to create all the nods and links. After that I downloaded the installation file again and reinstalled it without success, still the same problem.

Then I uninstalled the program with the windows control panel and reinstalled, still the same problem. But I got a strange message while uninstalling, it said to close the menu tree builder before uninstalling but it was not running.

Now I am stuck and need your help to get the tree builder back to work. I still have the .js file but I don't think I can use it to recreate my project tree. (It would be nice to write the tree in a text file and import it into the tree builder).

Thanks
Wolfgang

Reply From: Likno Customer Support

Hello,

Is the problem with the application or with the specific project?

If you simply run the Tree application does it open with a new Tree menu?

If not, then there is something wrong with the application. This could have happened because you installed something else in your PC that conflicts with the Tree application, or it could be because your registry got corrupted somehow.
To reset your Tree registry, please go to windows "Start-> Run" and type "regedit" to open the registry editor. Then look for the following key and delete it:

HKEY_CURRENT_USER\Software\VB and VBA Program Settings\LiknoDropDownMenuTrees

Once you delete this, you can re-install Trees to see if the problem disappeared.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Wolfgang

Hi,

after deleting the registry key everything is working again, also my project is back,

many thanks
Wolfgang

Reply From: Likno Customer Support

Dear Wolfgang,

Thanks for letting me know. I am glad everything works now.

If this ever happens again, please first export the registry key before deleting it, so that you can send it to us for further analysis.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, Likno Drop-Down Menu Trees, Likno Web Accordion Builder, Likno Web Modal Windows Builder, Likno Web Scroller Builder, Likno Web Tabs Builder, Likno Web Tooltips Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Brian
Initial Email Subject: This web page has been blocked by BitDefender Antivirus
Support Case Month: October 2012

Hi, I have been a user for many years (and have also had Bit Defender for many years) and have never run into this issue when trying to download the latest version.

Is there a virus issue with the latest version? If you are sure there is not how can I download it?

BitDefender 2011

This web page has been blocked by BitDefender Antivirus Real-time Protection!

The web page blocked by BitDefender included objects that were either infected or likely to be infected with a virus. Your system has NOT been infected.

Reply From: Likno Customer Support

Hello,

This is definitely a false-positive as we always double-check our products with multiple antivirus products and we also submit them online to some of the most known companies (such as Symantec), so I can assure you that our files are clean. It has happened in the past however (although rarely) that an antivirus (especially free ones) has produced an alert on their heuristics scan. Note that this is not when the antivirus claims it found a virus, but when it claims that the file is “suspicious” and *may* have a virus. This is usually due to the anti-crack software we use to stop software piracy, as it is sometimes hard even for the antivirus to scan through our code.

In any case, I again assure you that our files are 100% safe. You can also check the latest online scan in virus total here:

https://www.virustotal.com/file
/e51f833947ca6106b30466feb78f1b09eee28c81ed2abd50de72f01e1d0d3650/analysis/1349250522/

The solution in this case is to either add the installer into your antivirus “white-list”, or to temporarily disable your antivirus during the AllWebMenus installation.

Let me know if you run into any more problems.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Likno Customer Support

Dear Brian,

I just downloaded BitDefender 2013 in order to test it and see what the problem is. I found that only when clicking on the first mirror download I get this message (everything else works fine):

Bitdifender error

If this is also what you get, then you can simply go around it by selecting the “take me there anyway” link. You can also click on the “+” button (top-left) in order to do a detailed search which shows that the page is indeed trusted!  (I really do not understand why they block our page then…)

Anyway, this is mostly to let you know that we are looking into this issue with more detail and are still trying to contact BitDefender (but they do not respond) regarding their bug.

We will let you know as soon as we have a definite answer from them.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Brian

Thank you for following up on this.
I was able to download through the bottom mirror site.
Keep up the great work and support!
Brian

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Knowledge Base support case for AllWebMenus, Likno Web Scroller Builder, Likno Web Tabs Builder, Likno Web Tooltips Builder, Likno Web Accordion Builder, Likno Web Modal Windows Builder, Likno Web Button Maker, abstracted and stripped of all user’s private info.


Initial Email From:
Bill
Initial Email Subject: Changing IP address
Support Case Month: June 2012

I am moving my application to a faster server on a different IP address.  I will be running parallel for a few days.  Is there anything I need to change?

Bill

Reply From: Likno Customer Support

Dear Bill,

As long as the domain name remains the same then you do not need to do anything regarding our products.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Hello! We have released a new version of Likno Web Scroller (jQuery Slider) Builder: Version 1.0 build #120.

Check out What's New

- Added the "Fade" effect for both "Step by Item" and "Step by Page" transition types.

HTML jQuery slider scroller fade

- The "First" / "Last" buttons of the Navigation Bar & the "Page Numbers" / "Bullets" now use the selected effect instead of "Instantly".

- Added the "Random" option to the "Initially Selected Item" property of the scroller (jquery slider).

HTML jQuery slider scroller random

- "Random" now goes through all items before repeating an item.

- The "Play on Page Load (automatically)" feature will now use the selected "Step" ("Step by Item", "Step by Page" or "Continuous").

- Fixed an issue with quickly clicking the arrow buttons multiple times.

- Fixed a case where the Navigation Bar was not properly sized when it was "Floating" and without "Page numbers" or "Bullets".

- Fixed an issue that occurred when a "#" existed in one of the folder names in the Root Folder path.

- Fixed an issue with the positioning of the Navigation Bar.

- Fixed an issue where certain images did not appear in the Preview.

- Fixed an issue with the RSS "Item Link" property.

- Fixed an issue with the "AJAX" tooltip.

- Several interface improvements.

All features here: http://www.likno.com/jquery-scroller/index.php

Download the new version of our web scroller (jquery slider) builder at http://www.likno.com/jquery-scroller/download.php

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Hello! We have released a new version of Likno Web Scroller (jQuery Slider) Builder: Version 1.0 build #116.

Check out What's New

- Added the "Item Modal" tab in "Project Items (F2)" with the ability to show a Modal Window when the user clicks on a scroller item, either using an "internal modal window engine" or the "Likno Web Modal Windows Builder" engine (separate product).

scroller modal window

- Added the "%page_links%" variable to the available variables (%current_page%, %total_pages%) of the "Show Page Numbers (Custom)" option of the Navigation Bar.

scroller page links variable

- Updated the "Use both Text/HTML and Image values (shows both)" option to properly function for the "Item Tooltip" and "Item Modal" features.

- Updated the "Sample Code (F4)" area to show the related code of certain configurations.

- Added the "Show Scroller Only" and the "Background Color" to the "detached" Preview Pane (soon to be added to the "attached" Preview Pane too).

scroller preview background

- Added automatic correction for older projects that did not have the "Bullets" and "Spacer" Navigation Bar CSS Classes.

- Fixed a case where the Navigation Bar would appear floating on page when it was positioned into an area that did not exist.

- Fixed the "Item Tooltip" feature to correctly handle the "AJAX" & "External" (URL) sources.

- Fixed the "with acceleration (on hold)" feature, which allows the user to hold the mouse clicked on a navigation arrow and have the scroller items accelerate their movement.

- Fixed an issue where the "Play on Page Load (automatically)" option did not work in IE.

- Fixed a bug related to missing images.

- Fixed "Example 3" to have proper spacing.

- Fixed the DIV custom population classes to work properly.

- Fixed the Navigation Arrows to always stay on top of the content.

- Several minor interface improvements.

All features here: http://www.likno.com/jquery-scroller/index.php

Download the new version of our web scroller (jquery slider) builder at http://www.likno.com/jquery-scroller/download.php

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