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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Josef
Initial Email Subject: AllWebMenus PRO V5.3: sticky submenu
Support Case Month: July 2012

I'm creating a new Drupal website with a horizontal menu and 1 line horizontal submenu (look at "Kunden" or "Konatkt").

My problem:
The submenu disappears when I click an item of the submenu! The submenu should only disappear when I click a new main item (I set STICKY SUBMENU and I unchecked "clicks somewhere on page" and "hovers over another item in the same group").

Thank you for your support

Many Regards

Josef

Reply From: Likno Customer Support

Dear Josef,

This happens because each time you click on a menu item you load a new page (and the menu is rebuilt from scratch).

What you want to do, is to use the automatic highlight of the current page which will also open the submenu in which the page link resides:

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Josef

Dear Kostas,

thank you very much - this option was already checked. Now I tried the website under SAFARI, CHROME and IE and everything works as designed. Under FIREFOX the submenu disappears (the browser cache was cleared). Is this a browser problem?!

Again thank you very much for your answer

Josef

Reply From: Likno Customer Support

Dear Josef,

I just checked your page with Firefox and I see that the menu works fine.

Do you still not see the submenu in your Firefox? Would you please try deleting the cache files again and then press Ctrl+F5 to fully refresh the page?

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Josef

Hello Kostas,

it's not my day today...

Now I just did a deinstallation and a new installation of FF and indeed even on my PC now
this menu is OK 

Have a nice weekend and many  

Regards
Josef

Knowledge Base support case for Likno Web Tooltips Builder, abstracted and stripped of all user’s private info.

Initial Email From: Roman
Initial Email Subject: Web Tooltips
Support Case Month: August 2012

Dear Kostas,

One question, please.

Tooltip is working properly only in IE, and partially in Opera.

In the Firefox, Safari, Chrome not work.

Is there some problem ?

Thanks for the answer, regards, Roman.

Reply From: Likno Customer Support

Dear Roman,

This is caused due to a known timing problem with the way the libraries were loaded when you had multiple libraries in the same page.

The specific problem has been fixed in the latest versions of all products, but I see that it still remains in the scroller compiled files.

To resolve this, you will need to recompile all your projects (tooltip, modal, accordion) with the latest version of the respective application.

I will also forward this to our developers and hopefully release a fixed “scroller” within the day, so that you can also compile that.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Likno Customer Support

Dear Roman,

I just uploaded the new scroller release (216.3) which fixes (among others) the library loading issue that affected your tooltips.

Please download it here:

http://www.likno.com/jquery-scroller/download.php

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Roman

Sorry the bug is not in container high definition, but in Item high def. AUTO is not working, must be set to FIXED.

Regards, Roman

Reply From: Likno Customer Support

Dear Roman,

Thanks for spotting this! I have uploaded a newer file (same version) which has this fixed. Please download again and confirm that it now works.

Please use the primary download and make sure that you deleted your browser’s “cache files” before downloading.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Roman

Dear Kostas, well done. 🙂

It works, thanks, Roman.

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Bob
Initial Email Subject: Menu not loading
Support Case Month: July 2012

When i link my menu to my index page, it is not publishing.  I can usually see it in the upper lefty hand corner of the page but it does not appear.

Bob

Related URL: http://www.leftyref.com

Reply From: Likno Customer Support

Dear Bob,

I just checked your page and the menu does appear and work normally.

Do you still not see the menu? If so, which browser are you using?

Also please make sure that you deleted your Temporary Internet Files (or “cache” files).

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Bob

The menu is not transferring to my website.  When I preview it in the browser, it is correct.  However when I upload to my site, changes do not appear.

Example:  On the Basketball Link, I spelled Basketball incorrectly.  I changed the spelling on the menu generator, compiled it, previewed it and it shows that it was corrected.  However when I try to publish it, the correction is not made.  Can you check to see that all the settings are accurate.

Bob

Reply From: Likno Customer Support

Dear Bob,

It sounds like the problem is in the uploading process. Can you please confirm that you are uploading the correct files to the correct place?

Before uploading the compiled “menu.js”, please open it in Notepad and check if the file is indeed corrected:

Then upload the file, and load it again in Firefox (or any browser except IE):

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: User
Initial Email Subject: Menu doesn't work in Safari
Support Case Month: September 2012

Menus stopped working on Safari upgrade to 5.1.7

Reply From: Likno Customer Support

Hello,

It appears that the menu on your website was compiled with an *old* version of AllWebMenus (see “release history” here: http://www.likno.com/whatsnew.html ).

You need to update/upgrade your AllWebMenus and re-compile/re-upload your menu files, as the *old* compiled menu cannot support the latest browsers and standards. Some browser versions did not even exist by that time.

How?

- Login to your Likno User Area at http://www.likno.com/userarea

- Click the "View/Manage Licenses and Plans":

- See there if your Update Plan has expired or not.

            If "expired" then click the "Renew" link and renew your Update Plan.

- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.

- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.

Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.

Thanks!

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.

Initial Email From: Ruurd
Initial Email Subject: Modal Windows iframe
Support Case Month: August 2012

Dear reader,

standard behavior of Modal Windows is to "break out" of the frame, as you call it.

How can I show it in the iFrame and limit it to the frame area only?

I did use relative to “a page element”, but then the close image appears in the center of the browser window (not at the right top corner of the Modal Window).

When I use the same code running local with Apache-PHP or on the domain changes the behavior of the Modal Window: on domain the setting: “appears relative to the browser window” does actually show within the iFrame!!

I understand what you write about iFrames in the help system under FAQ, but there is no actual difference I am aware of between the domain and local environment..

What to do?

Thank you for your help in advance.

Kind regards,
RuuRd

Related URL: http://ruurd.eu

Reply From: Likno Customer Support

Dear Ruurd,

Actually, there is a big difference as far as browser security is concerned…

The “break out of frames” feature is always trying to run, but there are cases where this is not possible due to browser security restrictions. These depend on whether you are viewing local files or not, if all your frames come from the exact same domain and even on the browser you are using.

So you may see a Modal breaking out of frames online but not locally, or you may see it work in Firefox but not Opera (which is more strict).

Right now, the modal will always try to break out of frames. The easiest way to stop it, is probably to make your iframe come from a different domain. Note here, that “likno.com” and “www.likno.com” are considered different domains, so it may be as simple  as adding “www” in your iframe src.

If this does not work in your case, then please send me the URL to see what you’ve done. At the end, we may need to add an extra checkbox in the application so that you decide whether the feature should run or not, but since you are the first to ever ask for this we’d rather avoid it for now.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Ruurd

Thank you for your quick reply Kostas,

For now I changed my PHP script to solve my issue with a relative URL:

{SCRIPT CODE REMOVED}

$url is used to prepare hyperlinks that create a iframe popups.

I think this is nasty and I would prefer  to escape the “break out of frames” feature in another way.

Would it be possible to toggle the feature with a parameter in the Javascript command that creates the Modal Window, like: Modal_Window_2(frames:{ relativeToFrame: true});

Thank you for your help in advance.

Kind regards,
RuuRd

Reply From: Likno Customer Support

Dear Ruurd,

I am afraid that this is not currently available. Nonetheless, we are about to release a new Modal version, so I will try to squeeze in this feature too.

I’ll let you know later today.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Ruurd

Thank you Kostas,

Hope you will make it to implement this “browser escape feature”  in some kind of way.

Take care.

Kind regards,
RuuRd

Reply From: Likno Customer Support

Dear RuuRd,

Please download the latest Modal Windows here:

http://www.likno.com/jquery-modal-windows/download.php

Then, when calling the modal, pass the “dontBreakOutOfFrames: true” parameter. For example:

Modal_Window_2({dontBreakOutOfFrames: true});

Let me know if this works as expected.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Ruurd

Maybe you need:

http://ruurd.eu/mediaecology/test/test_modal_project_a.php?stage=#

to avoid redirection

RuuRd

Reply From: Likno Customer Support

It is online. Please download again and let me know.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Ruurd

Sorry, Kostas, looks alright now!

Must have been something in the cache …

Running local with param:

Thanks very much for your quick fix and help!!

RuuRd