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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Virginia
Initial Email Subject: Images Not Showing in Firefox
Support Case Month: April 2012

Hello,

I had to make some changes to a clients menu and now the images are not showing in Firefox. I have checked the folders and they are correct. Any help would be appreciated.

Virginia

Related URL: http://www.tmcabins.com

Reply From: Likno Customer Support

Dear Virginia,

If you did upload the images, then there is something wrong with your server. I just checked your site to see the problem, and it seems as if there is no image or library file uploaded (although the compiled menu file is there).

Please double-check that you have correctly uploaded the “awmdata” folder (which contains all images and library files), delete your browser’s cache files and refresh the page.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Virginia

The images are and always  have been here {PATH REMOVED}

Reply From: Likno Customer Support

Hello again,

I see that you have now fixed the problem by changing the Linking Code to point under “TCMenu”.

Let me know if you need any more help.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Lisa
Initial Email Subject: Menus not working in Safari 5.1.2
Support Case Month: March 2012

Likno Support,

I have created a menu in use on the following website:  www.gaboc.org

In all browsers it is working just fine except in Safari 5.1.2.  No menu buttons display at all.  Is there a Safari setting that needs to be changed or an AllWebMenus setting set?

Thanks,

Dan

Reply From: Likno Customer Support

Dear Dan,

I visited your site and checked your menu and it seems to work fine in all browsers including Safari 5.1.2.

Did you fix the problem in the meantime? If you still do not see your menu in Safari, please try deleting your cache files and refreshing the page.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Dan

Kostas,
I had recompiled and re-applied the newly generated menu files but neglected to clear my cache as you noted.  I see the menu is working correctly now.  Thanks for your response.
Dan

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Robin
Initial Email Subject: 2nd menu not appearing
Support Case Month: June 2012

I upgraded to latest version however the 2nd menu is not appearing on my web site. Please advise what may be wrong, thanks.

Related URL: http://www.leisurebuildings.com/

Reply From: Likno Customer Support

Hello,

I just tested your site and I see both menus working fine in all browsers! Did you maybe forget to delete your browser’s “cache files”?

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Robin

Hi Costas,
Thanks for that. After I compiled all my menus and cleared the cache it worked fine.
Regards,
Robin

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Angela
Initial Email Subject: Menu not appearing the same online as in my preview pane
Support Case Month: September 2012

I am having several problems with a current menu creation.

1. Menu positioning is supposed to show center on the web site so I set it up to Top Side Center for both the "Element Anchor" and the "Menu Anchor". I am currently using it as a Relative to an Element positioning. I tried setting it to Top Side Center for "Element Anchor" and Center for "Menu Anchor" and vice versa and Center for both to no avail.

2. The Sub Groups Style (Our Products) is supposed to show with rounded corners all 4 sides. It displays properly in Chrome & Safari but not in IE9 and Firefox.

3. The Sub Groups Style is also supposed to have a background image showing in the top right hand corner of each menu using the "Has Header" feature.

All of these show properly inside the AllWebMenus Preview but not online. Thank you in advance for any help!

Related URL: http://review.shakertree.com

Reply From: Likno Customer Support

Hello,

1) This happens because the width of your <span> is very small and it is left-aligned into the parent <div>. See the screenshot where I highlighted it:

To fix this problem, in the Element Positioning you should use the ID of the <div> instead:

2) I believe that this is due to using server-side menus. I will need to forward this to our developers for further consideration.

3) Same as (2).

Can you please export and send me your menu project so that I can forward it to our developers for further testing?

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Likno Customer Support

Hello again,

I just got a reply from our developers and it seems that there is no problem at all in our libraries!

It seems that you simply have old library files online… Can you please recompile your menu and make sure that you also upload the new library files?

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Angela

Hi Kostas,

The library files we had uploaded were correct from our current build but then we noticed that we weren’t on the current version so we downloaded version 5.3.898 and rebuilt the menu and uploaded all files.  This update fixed the menu to show the Sub Group Style (Our Products) with rounded corners on all 4 sides in all the necessary browsers (IE9, Firefox, Chrome & Safari)!  However, it is still not showing

the Sub Group Styles background image that should be showing in the top right hand corner of each menu using the "Has Header" feature.

Can you please take another look and let me know why this isn’t showing online but it’s showing in the AllWebMenus Preview?  I have also attached the updated menu in an exported .zip file again.

Thanks,

Angela

Reply From: Likno Customer Support

Dear Angela,

Are you sure you still see the problem? Did you delete your “cache files”? I am asking because I visited your page again and I now see it working for both Firefox and IE:

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: User
Initial Email Subject: Menu Caching
Support Case Month: September 2012

I'm having trouble with my menus caching.  When I put in a new version the user receives the old version until they hit F5 (IE).  Can you help me please

Reply From: Likno Customer Support

Hello,

I am afraid that there is nothing we can do on our side regarding this issue.  The only way to force a refresh is through your server settings.

You should contact your host for more details on how to do this.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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