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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.

Initial Email From: User
Initial Email Subject: not working in ie10
Support Case Month: June 2013

Hi,
unless we use the compatibility button the menu won't show.I have updated the software and tried other suggestions on the knowledge base but to no rewards.
Can you look into this please?
Regards

Reply From: Likno Customer Support

Hello,

It seems that although you compiled your menu with the latest version of AllWebMenus, you forgot to upload the new library files (“awmData-MixMix” folder).

Please upload these too in order to fix the problem, and make sure that you upload them each time you compile (especially when compiling with a newer version).

Kind Regards,
Aris
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Knowledge Base support case for Likno Drop-Down Menu Trees,  abstracted and stripped of all user’s private info.

Initial Email From: Robert
Initial Email Subject: Drop Down Menus and IE10
Support Case Month: May 2013

We are having to run IE10 in compatibility mode to see our drop down menu tree icons and access child level trees.  I have the latest product. Any suggestions?

Reply From: Likno Customer Support

Dear Robert,

I have just uploaded a new version (build 150).

Please download and let me know if the problem persists.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Robert

Thanks!

It is functioning now without errors!  Oddly it is not bringing  in  graphics.

               IE10 Native                                         IE10 Compatibility

Thanks,
Robert

Reply From: Likno Customer Support

Hmmm… it seems there was an extra problem as IE10 has dropped support for image filters.

The (yet another) new online distro should be fully working now.

Please let me know if everything works as expected with this release.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Robert

Kostas,

Works perfectly!  I can’t thank you enough for being so responsive – I know multi browser and multi version coding is a royal pain. (That’s one of your products many good qualities).

Thank you again for a timely fix,

Robert

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Vegard
Initial Email Subject: submenu issue
Support Case Month: January 2013

Hi.
Can you please help me with the sub menu issue on this page ?
{URL REMOVED}
The sub is ok until you click on a link.
Then the submenu is....strange...
Thanks for a great product !
Regards
Vegard

Reply From: Likno Customer Support

Hello Vegard ,

This probably happens because you are using a VERY old menu which has compatibility issues with newer browsers.

I strongly recommend that you upgrade to the latest AllWebMenus version as your current version has known issues with IE9&10 as well as Safari browsers.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: User
Initial Email Subject: AllWebMenus too wide in IE
Support Case Month: June 2012

I prefer to use Firefox but some visitors use IE. I just noticed that my menus are MUCH TOO WIDE in IE but they are fine in Firefox, Safari, Opera. I tried recompiling the menus but no luck. Before pulling my hair out, I thought I would ask you what the problem might be. Any thoughts?

Related URL: http://www.catskillhiker.net

Reply From: Likno Customer Support

Hello,

I checked your page and saw the problem. I created a local test-page from your own page, and noticed that the problem is only visible when you do not have a valid DOCTYPE in your page.

When you do not have a valid DOCTYPE in your page, then IE automatically falls into “quirks mode”, which is essentially IE5.5 Compatibility Mode. Adding a proper DOCTYPE in your page will fix this issue (and others you may see in IE).

However, the menu should be able to work even in quirks mode. Can you please export and send me the menu project so that we can further investigate this?

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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