Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: I have two menus
Support Case Month: April 2012

Dear support

I use joomla 2.5. and are exited over the possibilities of the AllWebMenus. This is my second webpage and i am a absolute beginner in the field. I use a lot of time to fool around - but i am determined to be better at the job.

I do have one problem, that seem difficult for me to solve and I hope that you will be able to help me with that.

I am a registered user. I have downloaded the latest AllWebMenus PRO v. 5.3. and also the newest software AllWebMenus joomla menu component v. 1.1.15. I have generated the menu structure code from the webpage to use in the desktop program. I have compiled the structure - and uploaded everything to my webpage - but now I got two menus - the old joomla menu structure behind the new. I do not want two menus on top of each other.

I have tried a lot of things for a long time now and I am sure that there is a small thing, that I have done wrong. I hope you can help we with that please.

I am looking forward to hear from you

Reply From: Likno Customer Support

Hello,

The two menus are not really related. If you want to remove the original Joomla menu, you have to do this from within the Joomla admin. This will not affect the AllWebMenus menu.

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: User

Thanks – It helped with a little support.

I 've got it now – (I think) – it seems to work.

Best wishes

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Bill
Initial Email Subject: program won't start up
Support Case Month: December 2012

I get a message that runtime error 339 and the program won't start up.

Is it expired, does it need an update?

Thanks,
Bill

Reply From: Likno Customer Support

Hello Bill,

This is really strange, can you please tell us which "component" shows this problem? Or send us a screenshot to see what it says?

Also, which antivirus/antimalware are you using?

Thank you and sorry for the problem, we need to figure out what is happening. 

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Bill

Looks like I just had to install an update and use the new activation code so it appears to be working again.

Thanks

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Keld
Initial Email Subject: I have two menus
Support Case Month: July 2012

Dear support

I use joomla 2.5. and are excited over the possibilities of the AllWebMenus. This is my second webpage and i am a absolute beginner in the field. I use a lot of time to fool around - but i am determined to be better at the job.

I do have one problem, that seem difficult for me to solve and I hope that you will be able to help me with that.

I am a registered user. I have downloaded the latest AllWebMenus PRO var 5.3. and also the newest software AllWebMenus joomla menu component ver 1.1.15. I have generated the menu structure code from the webpage to use in the desktop program. I have compiled the structure - and uploaded everything to my webpage - but now I got two menus - the old joomla menu structure behind the new. I do not want two menus on top of each other.

I have tried a lot of things for a long time now and I am sure that there is a small thing, that I have done wrong. I hope you can help we with that please.

I am looking forward to hear from you.

Reply From: Likno Customer Support

Hello,

The two menus are not really related. If you want to remove the original Joomla menu, you have to do this from within the Joomla admin. This will not affect the AllWebMenus menu.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Keld

The menu is not showing in Explorer but is ok in chrome and firefox. What can I do to make it work. The site is www.trolleogkunze.dk

Regards
Keld

Reply From: Likno Customer Support

Dear Keld,

I just visited your site, but I did not see any menu there at all. There is no Likno code in the URL you sent.

Did you remove the menu in the meantime?

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Keld

Dear Kostas

The menu should be appearing when you push the second menu item in the horizontal menu line - saying: "Vi tilbyder".

It should be to the left as usual vertical menus is - and you should be able to se it in Chrome and Firefox - but not in Explorer.

In fact I think the menu-program is rather fantastic and i am happy about it. So I would like it to work in IE also.

Would you take another look at my page and maybe give me some advice, please - as I am keen to learn - and there is so much to learn.

Regards

Keld 🙂

Reply From: Likno Customer Support

Dear Keld,

I checked the new URL and indeed there is a menu there that shows in most browsers but not IE.

The problem is with the Positioning element. Specifically you are not supposed to have a plain number as an element ID. This is considered "bad HTML" and although most browsers can cope with it, IE will just through an error and stop running any scripts on the page.

The ID can contain letters and numbers but must always start with a letter.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Keld

Dear Kostas

Thank you for the support.

I understand the problem and have been searching intenstly trying to find out what to do next. As I am looking at the joomla side - all it says is the side ID number (which is 480). There are nothing else to see. I have also been reading the help manual - and i just dont get it. Im on the edge of giving up. Do you have any ideas about what I should do now, then kindly please let me know. I will be very thankfull.

Regards

Keld 🙂

Reply From: Likno Customer Support

Dear Keld,

So you are not able to change this ID? Was this automatically generated by Joomla?

Then just try using the parent DIV, with class "module_content":

menu relative to an element

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Keld

Dear Kostas,

Yes that was all I got from Joomla – BUT your support did the job. Now the menu looks fine in Explorer.

I thank you so much for being helpfull.

Best regards

Keld  Smile

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
John
Initial Email Subject: menu in Joomla 2.5
Support Case Month: April 2012

Please, I want to use this apps for Joomla 2.5. However, I could not get the apps in Joomla extensions. Kindly direct me to where I will get it or how to integrate it in to CMS web pages.

Thank

Reply From: Likno Customer Support

Dear John,

You can get the Joomla component from our dedicated page:

 http://www.likno.com/addins/joomla-menu.html

There you will also see detailed instructions on how to install and use it in order to add your menus to your pages.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: John

Thanks

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Matthew
Initial Email Subject: install menu on my site
Support Case Month: May 2012

Can you direct me to some information on how I install my menu onto my site?

Reply From: Likno Customer Support

Once you finish editing your menu you need to:

1) Compile the menu

2) Link it to your pages

3) Upload the compiled files and your Linked pages

The details of the above steps depend on your site setup. If you are using one of [Drupal, Joomla, WordPress] then you can use the related plugin/component to do the job for you.

In you have a site that uses a template and/or include files, then you should only link the menu to the template page and it will be copied to the others.

If you have a plain HTML site, you can Link to all your pages (semi-automatically from AllWebMenus, by simply selecting your pages) and then upload all of them.

I can give you more specific details if you give me more information on your site.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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