Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.
Initial Email From: Jeff
Initial Email Subject: Menus aren't visible
Support Case Month: March 2013
Bought a new computer with Win 8 I can't see the menu when I go to the webpage however I see it with laptop with Win 7 and other desktop with Vista Allwebmenus v4.2 build 664 is installed.
Reply From: Likno Customer Support
Hello Jeff,
It appears that the menu on your website was compiled with an *old* version of AllWebMenus (see “release history” here: http://www.likno.com/whatsnew.html ).
You need to update/upgrade your AllWebMenus and re-compile/re-upload your menu files, as the *old* compiled menu cannot support the latest browsers and standards. Some browser versions did not even exist by that time (e.g. IE9 was officially released in March 2011).
How?
- Login to your Likno User Area at http://www.likno.com/userarea
- Click the "View/Manage Licenses and Plans":

- See there if your Update Plan has expired or not.
If "expired" then click the "Renew" link and renew your Update Plan.
- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.
- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.
Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.
Thanks!
Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!
Reply From: Jeff
Do I need to rebuild or simply compile with the new software?
Reply From: Likno Customer Support
You just need to open your existing projects, compile them with the new version and upload the new compiled files (“menu.js” and “awmdata” folder).
Thanks!
Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!