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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.

Initial Email From: Liz
Initial Email Subject: AllWebMenus re-installation
Support Case Month: June 2013

Hello

After only 2 1/2 years ! my hard drive crashed.  With a different computer I would like to install again so I can hopefully bring up 2 websites this fall.
Do I need to do anything different?

Thanks,
Liz 

Reply From: Likno Customer Support

Hello Liz,

You only need to install AllWebMenus Pro in your new computer and then login to your user area to get a new activation code.

Thank you!

Best Regards,
Aggelos Tsakonas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.

Initial Email From: Jeff
Initial Email Subject: Menus aren't visible
Support Case Month: March 2013

Bought a new computer with Win 8 I can't see the menu when I go to the webpage however I see it with laptop with Win 7 and other desktop with Vista Allwebmenus v4.2 build 664 is installed.

Reply From: Likno Customer Support

Hello Jeff,

It appears that the menu on your website was compiled with an *old* version of AllWebMenus (see “release history” here: http://www.likno.com/whatsnew.html ).

You need to update/upgrade your AllWebMenus and re-compile/re-upload your menu files, as the *old* compiled menu cannot support the latest browsers and standards. Some browser versions did not even exist by that time (e.g. IE9 was officially released in March 2011).

How?

- Login to your Likno User Area at http://www.likno.com/userarea

- Click the "View/Manage Licenses and Plans":

- See there if your Update Plan has expired or not.

            If "expired" then click the "Renew" link and renew your Update Plan.

- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.

- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.

Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.

Thanks!

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Jeff

Do I need to rebuild or simply compile with the new software?

Reply From: Likno Customer Support

You just need to open your existing projects, compile them with the new version and upload the new compiled files (“menu.js” and “awmdata” folder).

Thanks!

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.

Initial Email From: User
Initial Email Subject: Populating my menu from another computer
Support Case Month: January 2013

I'm having a problem with populating or locating my menu from another computer. I installed AllWebMenus in another computer but it cannot find the menu. ??

Please help, thank you,

Reply From: Likno Customer Support

Hello,

I am a bit confused with your support email. Are you referring to the menu project you created?

If you created a menu project in one computer, the menu project file will be there. If you then want to work in another PC then you need to copy the menu project file and take it to the second PC.

I advise you however to be extra careful when doing this, as it is very easy to forget copying the file back and ending up working on different versions on each PC.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: User

Thanks, that’s what I needed to know.

Knowledge Base support case for Likno Drop Down Menu Trees, abstracted and stripped of all user’s private info.

Initial Email From: Neil
Initial Email Subject: move app to new machine
Support Case Month: January 2013

I am retiring our 6 year old web development machine and moving to a new Windows 8 64 bit machine. I do not have record of the application activation code. Please tell me how to accomplish this transition with your applicaton Likno Drop-Down Menus.
Thank you in advance.
Neil

Reply From: Likno Customer Support

Hello Neil,

Just get  a new Activation Code, see how:

To get a new/updated Activation Code, manage your Account/Licenses (Upgrade/Extend), download the latest version, change your Profile (login/email address/name/password), etc. please login to your Likno User Area account.

Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for Likno Web Accordion Builder, abstracted and stripped of all user’s private info.

Initial Email From: Florian
Initial Email Subject: Likno Web Accordion Builder
Support Case Month: June 2012

Hello,i have once more a problem,with Likno Web Accordion Builder. I reinstalled OS on my pc, and i lost the application. I have yet the installation ID ,and the license number,but them are useless without your application. What can i do? Can you help me with this problem? Thank you ,best regards.

Reply From: Likno Customer Support

Hello,

All you need to do is to login to your Likno User Area account, download and install the Accordion build you are entitled to, and get a new Activation Code using the new Installation ID it will have.

Let me know if you do not recall your login details.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Florian

Ok, thank you Kostas once again for your time. All the best for your team. Florian