Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Brian
Initial Email Subject: AllWebMenu does not work with iPad, iPhone or iOS device
Support Case Month: June 2012

I have several clients that are concerned that their menus systems do not show on their iPads. Likno has been my favorite for years because of cross platform ability. What do I need todo?? My version is 5.3 build 854.

Cheers from Texas,

Brian

Related URL: http://www.texasfirecrackers.com/index.html

Reply From: Likno Customer Support

Dear Brian,

It appears that the menu on your website was compiled with an *old* version of AllWebMenus (see “release history” here: http://www.likno.com/whatsnew.html ).

You need to update/upgrade your AllWebMenus and re-compile/re-upload your menu files, as the *old* compiled menu cannot support the latest browsers and standards. Some browser versions did not even exist by that time (e.g. Safari 5 was officially released in June 2011).

How?

- Login to your Likno User Area at http://www.likno.com/userarea

- Click the "View/Manage Licenses and Plans":

view manage menu licenses

- See there if your Update Plan has expired or not.

            If "expired" then click the "Renew" link and renew your Update Plan.

- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.

- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:

get activation code

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.

Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.

Thanks!

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Mike
Initial Email Subject: presales questions
Support Case Month: May 2012

Is this menu compatible with Safari, iPhone and iPad?

Reply From: Likno Customer Support

Hello Mike,

First, thank you for your interest in our Likno products.

The answer is YES. All our menus are cross-browser and cross-plarform, so Safari, iPhone and iPad are also supported.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Mike

Thank you. I tested out an older version (5.1) and it didn’t work on Safari, iPhone or iPad?

Regards,

Mike

Reply From: Likno Customer Support

Hello Mike,

Indeed, this was a very old version, we are now in 5.3, see what's new here:

http://www.likno.com/whatsnew.html

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Mike

Is this program a one time payment or is it yearly?

Regards,

Mike

Reply From: Likno Customer Support

Dear Mike,

The application is a "one-time payment" in the sense that you can use the version you purchased forever. Along with the purchase you get one year of free updates, so you can actually forever use any version released within this year. If however you want to get newer versions after this, then you need to extend your Update Plan. This is much cheaper than purchasing a new license, as the price is {PRICE REMOVED} for one year. Moreover, you get extra discounts if you extend before your Update Plan is expired, or if you extend for more years, so for example you can get 3 years for {PRICE REMOVED}(about {PRICE REMOVED} per year).

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

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