Likno Blog – Drop-Down Menus, Javascript Menus, CSS Menus, jQuery Scrollers/Sliders, Modal Windows and more...

Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.

Initial Email From: User
Initial Email Subject: Cannot remove older menu
Support Case Month: March 2013

How can I remove an older menu from a Frontpage website? Is there an easier way than deleting the folder and code? I tried to do that but for some reason the old menu still shows up. (The URL is the live site that is on, i'm working on the site through Frontpage on my hd) Is there an easier way to remove the old menu?

Reply From: Likno Customer Support

Hello,

If you added the menu using the FrontPage add-in, the easiest way to take it off is again through the add-in. Just choose the “Delete Menu” option.

If you added the menu Linking Code manually, then I am afraid that you also have to remove it manually.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.

Initial Email From: Brian
Initial Email Subject: Server-Side Menus API error message.
Support Case Month: November 2012

Hello.

I have upgraded/installed AllWebmenus Pro build 900.  At startup I get the attached error message.  However, when I go to the website listed in the error message it says that all builds above 888 already include the updated/proper API.  It does not give me a download link because I should not need one.

So what am I suppose to do???

Brian

Reply From: Likno Customer Support

Dear Brian,

It seems that during one of your re-installations you got stuck with the wrong dll file. This can happen sometimes, especially if you try installing an older version without first uninstalling your current one.

The solution is easy: Uninstall AllWebMenus and even delete manually any left-overs, then re-install the version you want.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Robin
Initial Email Subject: 2nd menu not appearing
Support Case Month: June 2012

I upgraded to latest version however the 2nd menu is not appearing on my web site. Please advise what may be wrong, thanks.

Related URL: http://www.leisurebuildings.com/

Reply From: Likno Customer Support

Hello,

I just tested your site and I see both menus working fine in all browsers! Did you maybe forget to delete your browser’s “cache files”?

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Robin

Hi Costas,
Thanks for that. After I compiled all my menus and cleared the cache it worked fine.
Regards,
Robin

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Max
Initial Email Subject: Menu won't update
Support Case Month: October 2012

I have updated the link Assn News/Current Newsletter from {URL REMOVED} to {URL REMOVED}, but the webpage still displayed the -1 version.

Within the AWM program the correct link shows, but not on the actual website.

Related URL: http://www.14cav.org

Reply From: Likno Customer Support

Hello,

I checked your site and I do see the correct link online. Did you try deleting your browser’s cache files?

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Max

Hi,

I hadn’t tried deleting my browser’s cache files, but always do before shutting down.  When I came back online, the link worked just fine.  I’ll try to remember that.

Thank you.

Max

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: User
Initial Email Subject:Recover .awm file
Support Case Month: March 2012

I have deleted my .awm file. but I still have the menu.js and menu.css. Is it possible to recover the .awm file?

Reply From: Likno Customer Support

Hello,

I am afraid that it is not possible to automatically recreate the awm file from the js file.

However you have two ways out of this:

1) AllWebMenus automatically keeps backups of your menus in case something like this goes wrong. You should find these under:

c:\Users\<your user here>\AppData\Roaming\Likno Software\AllWebMenus\AutoBackup

In there you should find a separate folder for each menu project you edited, containing up to the five most recent saves of your project. Note that this will always be “one before the last” so you may lose some of your work, but you get most of it (assuming you saved often).

2) If you lost the project because you lost the whole PC (or hard drive) then you may be interested in the second solution. We offer a "partial reconstruction" service to get the Menu Structure of your project into a new project file (.awm). This is a manual process and costs $89, provided that the size of the menu is not too large. You can find more information on this here:

http://www.likno.com/blog/lost-allwebmenus-project/254/

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter