Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Liliane
Initial Email Subject: Likno Modal Window in Internet Explorer
Support Case Month: August 2013

Hello

All modal windows are perfect in Mozilla Firefox, however, in Internet Explorer 8 only the (x) close button appears and nothing else. The modal window content is External (i.e. on a subdomain) Would it be possible to have a look at the web site and let me know your findings.

Many thanks in advance
Liliane

Reply From: Likno Customer Support

Hello Liliane,

The first problem I see it the Linking Code. The Linking Code should look like:

<!-- ******** BEGIN LIKNO WEB MODAL WINDOWS CODE FOR project name ******** --> <script type="text/javascript">var lwmwLinkedBy="LiknoWebModalWindows [1]",lwmwName="auto",lwmwBN="264";</script><script charset="UTF-8" src="likno-scripts/auto.js" type="text/javascript"></script>

<!-- ******** END LIKNO WEB MODAL WINDOWS CODE FOR project name ******** -->

And you only have

<script charset="UTF-8" src="{URL REMOVED}" type="text/javascript"></script>

I would recommend you to download and install the latest version of Likno Web Modal Windows Builder.

Then open your modal window project and re-compile it. Re-link it to your pages and re-upload the produced files.

Let me know how that worked.

Also, you may want to change your DOCTYPE to something like:

<!DOCTYPE html>
<html>

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Liliane

Dear Aggelos,

Thank you for this quick reply.

The problem was not having the opening tag <html> at the beginning of the external page where the video is embedded.

Everything works fine now

Again, many thanks

Liliane

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Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
JP
Initial Email Subject: modal window problem in Internet Explorer 10
Support Case Month: June 2013

Hello,

MODAL WINDOWS compiled with the latest version – DO NOT WORK IN INTERNET EXPLORER 10  USING BACKWARD COMPATIBILITY MODE BUTTON CIRCLED IN RED BELOW.   You can test by clicking on any of the boats by size scrolling menu or ‘Click for more photos…’ link beneath each boat photo.

This is happening to both recently re-compiled modal windows for {URL REMOVED} (which is only a simple email harvest form) and {URL REMOVED} – which uses Modal Windows extensively.  This particularly customer is quite distressed as this is his busy season and he’s getting a lot of complaints that folks can’t open the modal window boat detail pages….

I need to resolve this issue quickly.   I’ve attached the exported project ZIP file.  If the issue cannot be resolved quickly – I need access to the previous version (or maybe the one before that – not sure how long since I updated the Modal Window software) so I can recompile the code as this issue did not manifest itself before the last upgrade…

clip_image001

Thank you !

Reply From: Likno Customer Support

Hello JP,

The problem is with the DOCTYPE in your page… you do not have one!

Just add a DOCTYPE at the beginning of the page, for example:   <!DOCTYPE html>

Regards, 
Aggelos Tsakonas 
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: JP

That did the trick – you guys are fabulous…

Thank you !

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Knowledge Base support case for Likno Web Scroller Builder,  abstracted and stripped of all user’s private info.


Initial Email From:
Colin
Initial Email Subject: Sliders problem
Support Case Month: May 2013

Hi Guys,

When you look at this page in Internet Explorer only half the dots are showing they are in the middle of the graphic and vertical not horizontal, whereas in Firefox and Chrome they are fine.

{URL REMOVED}

Colin

Reply From: Likno Customer Support

Dear Colin,

I was indeed able to replicate the problem myself.

The problem is caused by the fact that your page does not have a valid DOCTYPE. This causes it to fall under the so called “quirks mode” which is essentially IE5.5 compatibility mode.

To correct this, please add the following line as the first line of your page(s):

<!DOCTYPE html>

DOCTYPE html

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Colin

Thanks Kostas.

Colin

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Giulio
Email Subject: Menu not appear in IE 10
Support Case Month: March 2013

I verified that the menu do not appear in IE 10 browser, how can I resolve?

I used Version:   PRO v5.3  Build:  #898

Thank You

Thanks.

Reply From: Likno Customer Support

Hello,

I was surprised to see what you’ve done with your menu! Very nice work with the dynamically generated ASP pages.

However there is one drawback in what you’ve done… you are still really using AllWebMenus build 814!

Please try doing a fresh compile and copy-paste into your ASP the code of the new compiled file, at least up to the line “awmzindex=1000;”.

This should fix the problem.

Furthermore, I did not check, but I hope that you are also uploading the new library files. If not, then your menu may also be invisible in Safari 5+.

In order to be 100% safe, you should use “server-side menus” and use your ASP to dynamically create the menu content, without messing with the Linking and the libraries.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Giulio

Hi Kostas thanks for your help.

I made the upgrade you wrote (code and library files), now in IE10 the menu appear but (Only on IE10)

there is a problem, the sub menu width is narrow and the voices go on two or more lines.

You can see the problem here

{URL REMOVED}

How is possible to resolve?

Thank You

Reply From: Likno Customer Support

Dear Giulio,

The problem is that your page does not have a valid DOCTYPE and falls into “IE quirks mode”.

To fix the problem, please remove this line:

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">

And add this, but also make sure that it is the very first line in your document (without even an empty line before it):

<!DOCTYPE html>

This is the new HTML 5 DOCTYPE. If you prefer the old HTML Transitional DOCTYPE, then the proper code is:

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">

<html xmlns="http://www.w3.org/1999/xhtml">

Best Regards,

Kostas

Likno Customer Support

www.likno.com

Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!

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Reply From: Giulio

Thanks Kostas it works, but the site is optimized for <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">

and is not validated with <!DOCTYPE html> or

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">

<html xmlns="http://www.w3.org/1999/xhtml">

There is a workaround that avoid me to modify all the pages for validation(very hard work)

Thank you

GIULIO

Reply From: Likno Customer Support

Dear Giulio,

I just noticed that in my last email I sent you the XHTML 1.0 transitional DOCTYPE instead of the HTML 4.01.

Do you want to also try this one?

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">

<html>

Best Regards,

Kostas

Likno Customer Support

www.likno.com

Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!

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Reply From: Giulio

Hi Kostas Thanks Again i made a new test page with this solution what happen now

{URL REMOVED}

is that the menu is not in the correct position and the position is different in different browsers.

Any ideas?

Thanks

Giulio

Reply From: Likno Customer Support

Hello again,

This is because different browsers will have different default settings for text alignment.

More specifically, you currently position your menu relative to a <span>. In IE, under this DOCTYPE, the span is centered in the <td> and your menu follows the <span> (its left-top corner is bound to the left-top cornet of the <span>).

Possible solutions (choose any one):

1) replace this:

<td id="TDSX">

With this:

<td id="TDSX" style="text-align: left;">

2) set the AllWebMenus positioning to “center”:

menu position relative to element

3) Change the AllWebMenus positioning to directly use the <td> instead of the <span> and then remove the <span> from your page (this is probably the best):

menu position relative to element ID

Best Regards,

Kostas

Likno Customer Support

www.likno.com

Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!

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Reply From: Giulio

Hi Kostas it seems that work the first solution.

Very Very Thanks, this is one of the best support I meet over the world.

Very thanks Again

Giulio

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Knowledge Base support case for Likno Web Accordion Builder,  abstracted and stripped of all user’s private info.


Initial Email From:
Sandy
l Email Subject: Accordion
Support Case Month: April 2013

How do I get the text to wrap so there is no scrolling within the panes?

Reply From: Likno Customer Support

Hello,

I checked your page and I see that you do not have a DOCTYPE, so your page is not considered as valid HTML.

no DOCTYPE html

Please try adding this as the first line in your page to see if this fixes the problem:

<!DOCTYPE html>

Note that this may make other errors visible in your page. One such issue I noticed in my test was that your main image appeared broken:

broken main image

To fix this, add the following CSS: “display: block;”

You can either add this to the specific image:

<IMG style="display: block;" SRC="images/anniversary/images/anniversary-cars_01.gif" WIDTH=900 HEIGHT=131 ALT="">

Or if you want this for all images, you can add it to the <head> of your your HTML:

<style>img { display: block; } </style>

I understand this may be some work, but it is something you have to do anyway if you want your pages to validate and be HTML5 compliant.

Note, that if you want to avoid most of this work for now and simply fix the accordion issue, you can use an older DOCTYPE definition that will not change your page appearance, such as the following (note this also replaces the <html> tag):

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">

<html xmlns="http://www.w3.org/1999/xhtml">

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Sandy

Kostas, you are the best! thank you so much.

Thanks,
Sandy

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