Knowledge Base support case for Likno Web Scroller Builder,  abstracted and stripped of all user’s private info.


Initial Email From:
Rich
Initial Email Subject: gallery
Support Case Month: June 2013

Hi - do you sell a product that can allow me to create a photo gallery like this one? http://www.usatoday.com/story/cruiselog/2013/05/29/msc-preziosa-cruise-ship-photo-tour/2368547/

Reply From: Likno Customer Support

Hello Rich,

First, thank you for your interest in our Likno products.

We have Likno Web Scroller Builder http://www.likno.com/jquery-scroller/index.php

We recently launched a new version that has the Image Scroller feature (populate images through DIVs, UL/LI, inside project, Flickr, Picasa).
Please, download it http://www.likno.com/jquery-scroller/download.php and give it a try. Open the examples and check the image scroller option to see on preview some examples. You can also create a new one to see how it can fits your needs.

Thank you!

Best Regards,
Aggelos Tsakonas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Rich

Hi

I was on vacation last week, so this is the first chance I've had to try this. I haven't been able to get anything to show online - is that because I'm using a trial version? Are there any instructions?

Rich

Reply From: Likno Customer Support

Hello Rich,

Hope you had fun in your vacation.

As long as you use Likno Web Scroller Builder in a trial mode you will not be able to publish the sliders for any other domain except the localhost.

Create any slider you would like starting from the example it best fits your needs. When you finish the slider, press the "Publish" button (see image below).

publish scroller project

The following form will appear, here you can choose the publish folder, the publish sample page (you can leave it as it is) and the name of your compiled project.

Then, you can choose if it is going to be for a generic website or a WordPress website.

Then, you choose localhost as the domain and click on publish.

jquery scroller project properties

A sample page should open that contains the slider you have created.

Let me know if you need any more clarification.

Thank you!

Best Regards,
Aggelos Tsakonas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

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Knowledge Base support case for Likno Web Tabs Builder,  abstracted and stripped of all user’s private info.


Initial Email From:
Bill
Initial Email Subject: Likno Web Tabs Builder
Support Case Month: April 2013

I upgraded to unlimited for tabs and help. How do i add "{URL REMOVED}"?

Bill

Reply From: Likno Customer Support

Hello Bill,

If you have the unlimited you do not need to add anything. You just update your installation with the new Activation Code and the application knows that the license is for "unlimited" domains. So you just compile and it works.

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for Likno Web Scroller Builder,  abstracted and stripped of all user’s private info.


Initial Email From:
Mary
Initial Email Subject: Web Scroller does not show up on online webpage 
Support Case Month: March 2013

Hello,

I am able to see the web scroller offline, as I build it, it works fine. I have purchased a license, activated it, and then recompiled it, and have uploaded all appropriate files to my host. I can see the web scroller tags in the source code on the page. It does not load. Can you help?

Thank you,
Mary

Reply From: Likno Customer Support

Dear Mary,

This happens because you have compiled your scroller project for “localhost”:

scroller compiled for localhost

If you purchased a 3-domain license, then you need to specify for which domain you are compiling each time.

Please go to the Compile Properties of your project and select the appropriate domain from the combo box:

scroller domain

If this combo box only shows “localhost” then you need to take a new Activation Code (don’t worry, this does not count towards your activation limit) in order to pass the online license info into your installation. You will need to do this again if you add more domains online.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Mary

As you can see from the attached image  I do have it compiled for the localhost AND the specific domain..{URL REMOVED}
The order in which I did things,
make sure it was to be compiled for localhost AND {URL REMOVED}
link to specific page in website
save
close program
open ftp
transfer all files from local to website.
I have done this numerous times and it still does not show up in the online website

Thanks, Mary

Reply From: Likno Customer Support

Dear Mary,

The process should be:

1) make sure the domain is correct

2) Compile (not Link)

3) upload

The Link is only required once in order to attach the Linking Code to the page. The Compile is required each time you change something in your project.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Mary

Thank you for all your support, I found and fixed the issue..Everything is working great..
Excellent product!!!
Mary

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Knowledge Base support case for Likno Web Modal Windows,  abstracted and stripped of all user’s private info.


Initial Email From:
Michael
Initial Email Subject: Modal appears on local PC, but not online 
Support Case Month: January 2013

I've created a modal slideshow using a provided sample project.  When testing on the local PC, the modal opens without issue.  After uploading the webpage an all related files, and then clicking the link, nothing happens.  I've used the ID of "pm1" as the trigger when click for both the image and this text "1 January 2013 | Solidworks Designed and Laser Cut". on the page.

Could you please take a look at the provided webpage to let me know where the issue is?  Thank you for your quick attention to this.

~Michael

Reply From: Likno Customer Support

Dear Michael,

It seems that you have compiled your modal windows only for “localhost”:

modal window compiled for localhost

Please make sure that you have selected “Unlimited” in the compile properties:

compile properties unlimited domain

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Michael

What a rookie mistake. I've done plenty modals and must have simply overlooked this, even though it was staring me in the face.
Thank you,
~Michael

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: menu won't display on blogger site
Support Case Month: December 2012

We were able to successfully set up a working menu on our third party server, where the js and image files are hosted: example.com

We then recompiled and re-linked the files for site.com and pasted the menu code, with absolute paths for the js files, on a new page: site.com/p/blog-page.html

The menu however does not display on the site.com site.

Do the JS files need to be compiled for example.com or site.com?

Thank you for your help!

Reply From: Likno Customer Support

Hello,

In order for this to work, your tree files must be compiled for the domain in which the tree will be shown (not the domain in which the compiled files reside).

I noticed that you used the following ID:

id="Sparkys Answers Blogger Menu"

I believe that spaces are not accepted in IDs and that this is the reason your tree menu does not show. Please try correcting this and let me know if it fixed the problem.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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