Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From: Brent
Initial Email Subject: User Area Download buttons not working
Support Case Month: October 2012

Hi Folk,

I have just tried to download the latest build of AWM and the download button in the user area instead of doing what it should passes over to the download managers in Chrome and Firefox latest versions.

Warm Regards

Brent

Reply From: Likno Customer Support

Dear Brent,

What do you mean exactly by “download managers”?

Is this not what you see?

user area download dialog box

In Chrome in my case it starts downloading immediately, as it always have done.

Did you by any chance install a download manager lately? If so, it is possible that anything you try to download will now pass through that.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Brent

Hi Kostas,

I have just rechecked and it is Internet Download Manager and Free Download Manager that pick up the following:

download manager

Please remember that in places like Africa, Southern Australia and New Zealand data packet loss is always an issue on DSL and 3G so we all use download managers that are capable of going back and retrieving lost data packets to ensure file integrity on downloads larger than 12MB.

Warm Regards

Brent

Reply From: Likno Customer Support

I understand, but this is not something that changed now, right?

Does this work though? Or are you getting an empty file? if it does not work, can you please send me what you download in an attachment?

Since you are trying to get the latest version, you can also get it from the default download page which does not have the extra security the User Area has (and is also faster):

http://www.likno.com/download.html

Finally, if you *have* to use the User Area (in case your Update Plan is expired and you need to access an older version), I guess you can temporarily disable your download manager.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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