Knowledge Base support case for Likno Drop Down Menu Trees, abstracted and stripped of all user’s private info.


Initial Email From:
Amir
Initial Email Subject: Drop down menu tree issue 
Support Case Month: February 2014

Hello,

I have problems with Drop-Down Menu Trees (Unlimited Domain Licenses.

I don't find an option to add the code manually to a webpage and when I add a page and click  the  link button, everything consistently freezes..

link drop down menu tree

I used the trial version and activated it following purchase.

All other Likno products work well (allWebmenus, web scroller).

I trust you'll find a quick solution as I bought it to be used in a project I need to finish within the next 24 hours.

Best Regards,
Amir

Reply From: Likno Customer Support

Hello Amir,

The Linking Code should look like this:

<!-- ******** BEGIN LIKNODROPDOWNMENUTREE CODE FOR tree ******** –>
<script type="text/javascript">var TreeName="{Tree Name}",TreeLinkedBy="Likno LDMT [1]",awtBN=156</script>
<script type="text/javascript" src="{path to ldmt.js}"></script>
<script type="text/javascript" charset="UTF-8" src="{Path to your Tree JavaScript File}"></script>
<!-- ******** END LIKNODROPDOWNMENUTREE CODE FOR tree ******** -->

So, for example you have the following structure:

file structure

Then the Linking Code in the test1.html page should be:

<!-- ******** BEGIN LIKNODROPDOWNMENUTREE CODE FOR tree ******** –>
<script type="text/javascript">var TreeName="tree",TreeLinkedBy="Likno LDMT [1]",awtBN=156</script>
<script type="text/javascript" src="ldmt.js"></script>
<script type="text/javascript" charset="UTF-8" src="tree.js"></script>
<!-- ******** END LIKNODROPDOWNMENUTREE CODE FOR tree ******** -->

And you place it right after the <body> tag.

Please, let me know how that worked for you, so you can quickly have your desired result and then we can see how we can fix the issue in order to automatically link your pages.

Kind Regards

Aggelos Tsakonas 
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Amir

Hello,

Unfortunately it's not working for me.

Here is the link: {URL REMOVED}

You can view source.

Here is the screenshot from my FTP client.

You can compare file creation time to current local time. These are new files.

ftp

Here is the link to one of the images, you can see it's showing and in the right position , relative to the index file. So files are online.

{URL REMOVED}

I used the application default files names so I just had to copy your text….

Also here is a screenshot from my menu.

So, the code is OK, the files and folders are in place, the application shows the menu,

likno drop down menu trees

Still not working.

What am I doing wrong?

Best Regards,
Amir

Reply From: Likno Customer Support

Hello Amir,

You have missed the position element:

drop down menu tree positioning element

So, you need something the following code in your page:

<div id="treeid" style="position:absolute; width:100%;"></div>

So, check your project to see what is the positioning ID and then add that element to your page so that the menu tree can appear.

Please, let me know if you need further help.

Thank you.

Kind Regards

Aggelos Tsakonas 
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Amir

Hello,

Thanks, it's working now.

Best Regards,
Amir

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Knowledge Base support case for Likno Drop-Down Menu Trees,  abstracted and stripped of all user’s private info.


Initial Email From:
Robert
Initial Email Subject: Drop Down Menus and IE10
Support Case Month: May 2013

We are having to run IE10 in compatibility mode to see our drop down menu tree icons and access child level trees.  I have the latest product. Any suggestions?

Reply From: Likno Customer Support

Dear Robert,

I have just uploaded a new version (build 150).

Please download and let me know if the problem persists.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Robert

Thanks!

It is functioning now without errors!  Oddly it is not bringing  in  graphics.

               IE10 Native                                         IE10 Compatibility

IE10 drop down menu tree previewIE10 compatibility drop down menu tree preview

Thanks,
Robert

Reply From: Likno Customer Support

Hmmm… it seems there was an extra problem as IE10 has dropped support for image filters.

The (yet another) new online distro should be fully working now.

Please let me know if everything works as expected with this release.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Robert

Kostas,

Works perfectly!  I can’t thank you enough for being so responsive – I know multi browser and multi version coding is a royal pain. (That’s one of your products many good qualities).

Thank you again for a timely fix,

Robert

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Knowledge Base support case for Likno Drop Down Menu Trees, abstracted and stripped of all user’s private info.


Initial Email From:
Ernesto
Initial Email Subject: dotted border appears when click a link
Support Case Month: May 2012

Hello again...
A short last question about the "dotted" border pressing on a link.
Some idea / tip how we can disable it... ?
See attached image.
I tested to use some code like:

<div id="treeid" style="border:0; outline:none"></div>

Thanks for a short response
Ernesto

Reply From: Likno Customer Support

Dear Ernesto,

This happens in IE (and a bit differently in Safari & Chrome) because these browsers automatically add an effect to the items that have the focus.

Please add “outline: none;” to the Root Style and all Node Styles in order to remove the borders.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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December 22nd, 2012Problem with server name

Knowledge Base support case for Likno Drop Down Menu Trees, abstracted and stripped of all user’s private info.


Initial Email From:
Ernesto
Initial Email Subject: problem with server name
Support Case Month: May 2012

Hello Kostas, 

Do you have some info about why I have to call the site on our internal servers using the
IP Adresses.
I mean, using links like:
a) http://servername/it_projects  are not working.
Same target using a ip:
b) http://10.166.xxx.xxx/it_projects is running. 
I found some information in your support site, about that I have to "register" an address.
But only if we buyed it for "a single" domain.
So I was thinking that we can use it like example a)
Thanks again for the "perfect" support. 
Br. Ernesto

Reply From: Likno Customer Support

Dear Ernesto,

Please check your Project Properties. If you are compiling for “localhost” then it will indeed only work for IP or “localhost” but not for a named server (even if local).

Make sure that you are compiling for “unlimited” to avoid this issue:

project domain settings

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Ernesto

Hello again...
all working fine. Thanks for help.

Ernesto

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