Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Cary
Initial Email Subject: Submenu background opacity
Support Case Month: July 2012

I am attempting to find a way to make the background of the submenus less opaque without affecting the text that is contained in the dropdown menus. This is so when the menu is chosen and the choices drop down you can still see the images behind it.
Thanks
Cary

Reply From: Likno Customer Support

Dear Cary,

I am afraid that currently there is no way to change the opacity of the background without affecting the text or foreground images.

Is this something you consider a crucial feature?

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Dave
Initial Email Subject: dropdown support for iPad & iPhone
Support Case Month: April 2012

Is there support within AllWebMenus 5 for iPads and iPhones using Safari when using dropdowns on mouse overs?
Should I be doing something special to support these devices?
Thanks
Dave

Related URL: http://www.homeviewwindows.co.uk

Reply From: Likno Customer Support

Dear Dave,

Safari 5 was first supported back in May 2011 (just before the official Safari 5 version was released). I checked your site and see that your menu is compiled with a recent version, so you should not have to do anything else. Your menus should work fine in Safari 5 in all platforms (PC, Mac, iPhones & iPads).

Do you see some problem? If so, please give us more specific information and if possible send us a screenshot. If you updated your menus only recently, please try deleting Safari’s “cache files” and refreshing the page, as it is likely that you are still seeing the old files (this is especially true for mobile devices).

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Dave

Thanks for the reply.

The issue I currently have with the site is specific to Mac iOS devices (iPad & iPhone).

The sites menu features drop-down menu items which appear on a mouseover state. Obviously when using a touch screen device you don’t get the same mouse action.

Having checked your support knowledge base I’ve seen that we can now populate the menu through the 1st UL/LI structure found, so I’m going to give that a go.

I think on reflection the main issue my client encounters is that because I have a link on the top menu item, when they click/tap on this using their iPad, rather than seeing the dropdown menu options, they get take to the top level link instead!

Thanks again for the reply/support. Please feel free to close this ticket down as I think I’ve now got it covered… I guess I should have done some more reading in your knowledge base first.

thanks,
Dave

Reply From: Likno Customer Support

Dear David,

Actually, we have special code in our libraries so that when you are using a touch device the first click will open the submenu and the second will follow the link.

If this does not work for a specific device, then we should correct it! Does this happen in both iPads and iPhones?

I will forward this case to our developer team and let you know as soon as I have more news. If this is indeed a bug, I expect a fix to be release within next week.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Dave

Hi Kostas,

Yes indeed I experienced the issue on my iPhone 4s and my client originally spotted the issue on his wife’s iPad 1, then on his own iPad 2

Hope this helps.

For now on my site I’ve taken off the link to the top level item, so on a PC you naturally get the drop down on a mouse over, and on a touchscreen device you get it when you tap on the top level item.

I’d be interested in a ‘fix’ though.

All the best,
Dave

Reply From: Likno Customer Support

Dear David,

We did more tests regarding this issue, and we found both iPods and iPads to work properly. This is to say that the first touch would open the submenu and the second would follow the link.

If you believe that this does not work in your case, please create an online example that we can also check and let me know.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Steve
Initial Email Subject: drop down menu update
Support Case Month: October 2012

It doesn't just happen in IE. I found that if you click anywhere off the menu bar and then move your mouse over the "Other Services" button, it does not drop down.

Thanks,

Steve

Reply From: Likno Customer Support

Dear Steve,

The submenu does not show in IE (ever) because it is hidden behind the Flash applet. To correct this issue you need to add the “wmode=transparent” parameter to the Flash applet.

Specifically you need to change the following code in your page:

<script type="text/javascript">

         AC_FL_RunContent('codebase','http://download.macromedia.com/pub
         /shockwave/cabs/flash/swflash.cab#version=9,0,28,0','width','970',
         'height','252','title','ProClean Carpet and Upholstery', 'src',
         'flash/main', 'quality','high','pluginspage',
         'http://www.adobe.com/shockwave/download/download.cgi? 
         P1_Prod_Version=ShockwaveFlash','movie','flash/main' ); //end AC code

</script>

<noscript>
     <object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000"        
             codebase="
http://download.macromedia.com/pub/shockwave
             /cabs/flash/swflash.cab#version=9,0,28,0
" width="970"
             height="252" title="ProClean Carpet and Upholstery">
            
<param name="movie" value="flash/main.swf" />
             <param name="quality" value="high" />
             <embed src="flash/main.swf" quality="high"    
             pluginspage="
http://www.adobe.com/shockwave/download/download.cgi?
             P1_Prod_Version=ShockwaveFlash
"
             type="application/x-shockwave-flash" width="970"    
             height="252"></embed>
      </object>
</noscript>

With this:

<script type="text/javascript">

         AC_FL_RunContent('codebase','http://download.macromedia.com/pub
         /shockwave/cabs/flash/swflash.cab#version=9,0,28,0','width','970',
         'height','252','title','ProClean Carpet and Upholstery', 'src',
         'flash/main', 'quality','high',
'wmode','transparent','pluginspage',
         'http://www.adobe.com/shockwave/download/download.cgi? 
         P1_Prod_Version=ShockwaveFlash','movie','flash/main' ); //end AC code

</script>

<noscript>
     <object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000"        
             codebase="
http://download.macromedia.com/pub/shockwave
             /cabs/flash/swflash.cab#version=9,0,28,0
" width="970"
             height="252" title="ProClean Carpet and Upholstery">
             <param name="movie" value="flash/main.swf" />
             <param name="quality" value="high" />
            
<param name="wmode" value="transparent" />
             <embed src="flash/main.swf" quality="high"    
             pluginspage="http://www.adobe.com/shockwave/download/download.cgi?
             P1_Prod_Version=ShockwaveFlash
"
             type="application/x-shockwave-flash"
wmode="transparent" 
             width="970" height="252"></embed>
      </object>
</noscript>

(note the change is in three places marked in red)

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Steve

Kostas,

Awesome work dude!

I really appreciate it.

I had a sneaky suspicion that it might have something to do with the Flash.

We don't usually use Flash because it doesn't work on the iPhone or iPad.

Thank you,

Steve

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Knowledge Base support case for Likno Drop Down Menu Trees, abstracted and stripped of all user’s private info.


Initial Email From:
Ernesto
Initial Email Subject: Manualy start Tree in a defined "Level" (branchid ?)
Support Case Month: May 2012

Hello from Switzerland,
I need a short help to open a existing tree in a defined first level.
I tested something like:

<script type="text/javascript">
treeid.selectBranch("myTree_0_0");
</script>

But, I'm not sure about if this is correct and also if my tree-Name is
correct. How can I check this.
Thanks for a short example.
Br, Ernesto

Reply From: Likno Customer Support

Dear Ernesto,

I will need to check your actual page in order to know what the exact code should be.

I tried following the link you sent, but I get a “server not found” error. Can you please send the correct URL for me to see?

Best Regards,
Kostas
Likno Customer Support
www.likno.com
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Reply From: Ernesto

Hello 

hm, yes. but we need this in a login protected site, so maybe this is not possible to send a running link to you.
I will attach a testfile to you, using exact the same structure.
On this test page I have the same problems on my system.
The used stucture on my webserver for the whole tree is:
projectroot\assets\navigation\tree_it   ...so you have to change this. 
Please note:
- a) We need possibility to open a page on a defined level for startup using different calls like:
      test.htm?id=it or something. On the attached testpage I have removed all this to test only the
      function to open the tree in a specific level.
      And additional, it must be showed opened and highlighted (both).
- b) I installed the whole project on a internal server named like "xxx" so for using it
      we use it for our project like http://xxx/it_projects
      So a next problem is, using this links I can show no tree.
      Using http://10.166.xxx.xxx/it_projects is running. 

Thanks for your help.
BR, Ernesto

Reply From: Likno Customer Support

Dear Ernesto,

Your tree compiled project name is “tree”, so this is the variable you need to use. What you need to do is to open the parent item of the item you want to highlight (if applicable), then highlight the item.

For example the following code:

setTimeout

Will produce this result:

drop down tree

Keep in mind that all numbering starts from “0”, so “1” is the second item.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Ernesto

Hello Kostas,

🙂 ups... yes now I see....

Thanks a lot.
BR, Ernesto

Reply From: Likno Customer Support

Dear Ernesto,

Also note in my example that I have set everything to run half a second later (using “setTimeout”).

This is essential to ensure that the tree has had the time to load and construct itself.

Let me know if you need anything else.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Ernesto

Hello Kostas, 
yes, done and tested on my page. All works perfect now.
Thanks again for the "perfect" support. 
Br. Ernesto

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Knowledge Base support case for AllWebMenus, Likno Drop-Down Menu Trees, Likno Web Accordion Builder, Likno Web Modal Windows Builder, Likno Web Scroller Builder, Likno Web Tabs Builder, Likno Web Tooltips Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Brian
Initial Email Subject: This web page has been blocked by BitDefender Antivirus
Support Case Month: October 2012

Hi, I have been a user for many years (and have also had Bit Defender for many years) and have never run into this issue when trying to download the latest version.

Is there a virus issue with the latest version? If you are sure there is not how can I download it?

BitDefender 2011

This web page has been blocked by BitDefender Antivirus Real-time Protection!

The web page blocked by BitDefender included objects that were either infected or likely to be infected with a virus. Your system has NOT been infected.

Reply From: Likno Customer Support

Hello,

This is definitely a false-positive as we always double-check our products with multiple antivirus products and we also submit them online to some of the most known companies (such as Symantec), so I can assure you that our files are clean. It has happened in the past however (although rarely) that an antivirus (especially free ones) has produced an alert on their heuristics scan. Note that this is not when the antivirus claims it found a virus, but when it claims that the file is “suspicious” and *may* have a virus. This is usually due to the anti-crack software we use to stop software piracy, as it is sometimes hard even for the antivirus to scan through our code.

In any case, I again assure you that our files are 100% safe. You can also check the latest online scan in virus total here:

https://www.virustotal.com/file
/e51f833947ca6106b30466feb78f1b09eee28c81ed2abd50de72f01e1d0d3650/analysis/1349250522/

The solution in this case is to either add the installer into your antivirus “white-list”, or to temporarily disable your antivirus during the AllWebMenus installation.

Let me know if you run into any more problems.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Likno Customer Support

Dear Brian,

I just downloaded BitDefender 2013 in order to test it and see what the problem is. I found that only when clicking on the first mirror download I get this message (everything else works fine):

Bitdifender error

If this is also what you get, then you can simply go around it by selecting the “take me there anyway” link. You can also click on the “+” button (top-left) in order to do a detailed search which shows that the page is indeed trusted!  (I really do not understand why they block our page then…)

Anyway, this is mostly to let you know that we are looking into this issue with more detail and are still trying to contact BitDefender (but they do not respond) regarding their bug.

We will let you know as soon as we have a definite answer from them.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Brian

Thank you for following up on this.
I was able to download through the bottom mirror site.
Keep up the great work and support!
Brian

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