Knowledge Base support case for Likno Web Scroller Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Suzanne
Initial Email Subject: Web Sroler Builder
Support Case Month: September 2012

Hello,
I have a whole lot of trouble making my slider appear correctly in both Internet Explorer and Firefox.
My scroller is perfect in the display preview of the program.
I have put my text at the bottom part of the scroller in xx-small. It does not show up as xx-small.
In Firefox, the menu does not appear.
I chose the Ebay sample to start.
Can you tell me what am I doing wrong?
I am getting discouraged
Suzanne

Related URL: http://aqqh.ca/

Reply From: Likno Customer Support

Hello Suzanne,

I believe all these must be conflicts in the CSS that you are using within the application and the CSS that you are using on your website.

Please export and send me your project file, so that we can have a better look at the problem.

This is what you should do to export your project into a ZIP file and then email this ZIP to us.

export scroller project

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Suzanne

Hello,

I have deleted all style sheets and styles from my home page.
This did not make a difference on the way the slide show is displayed.

Here is the zipped file.

Thanks for helping.

Regards
Suzanne

Reply From: Likno Customer Support

Dear Suzanne,

I just uploaded a new version (build 118.4) which should correct the navigation bar positioning issue.

Please download and let me know:

http://www.likno.com/jquery-scroller/download.php

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Suzanne

Hello,

It does not seem to do any thing to fix the problem....Could you look again?

Suzanne

Reply From: Likno Customer Support

Dear Suzanne,

Can you please download the latest version again? We just uploaded build 120 which definitely resolves the problem.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Suzanne

Hello,

The menu now appears in the correct position in Firefox. Note that it does not have the same appearance.
Also, I have used the style editor/Appearance/Areas/ to change the font size of the bottom area to 10 pixel as well as the items area. 
I still see the preview with the text at 8 pixels no matter how many preview refresh I make and once on the web, the text is 12 px.

Can you help in this or tell me how to do it right or witch file to edit?

Regards
Suzanne

Reply From: Likno Customer Support

Dear Suzanne,

This seems to be a different matter. I will forward this again to our developers and hopefully by tomorrow it will also be resolved.

I will let you know as soon as I have a response from them.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Likno Customer Support

Dear Suzanne,

We just uploaded a new release (build 120.2) which resolves the font issue. Please let me know if everything works as expected now.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Suzanne

Hello,

I went on Likno website to download the new version.

There was not a 120.2 version to download.

I downloaded the version that was there and recompiled the scroller.

Nothing is visible now.....

Can you fix it?

Suzanne

Reply From: Likno Customer Support

Dear Suzanne,

I have uploaded the file again myself. The page says only the main build (120) but the file is now definitely the new one (120.2).

Please recompile your project and let me know.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Suzanne

Hello,

The scroller has reappeared.

But the text did not change to 10.

Reply From: Likno Customer Support

Dear Suzanne,

I checked your online compiled file, and I see that the CSS for the Bottom Area does not have “10px” but “x-small” which is wrong. Also it seems that you omitted the “;” at the end of the line.

Please fix this and let me know if the problem is resolved.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Suzanne

Hello,

The problem is resolved.

You have been very patient.

Many many thanks.

Suzanne

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Hello! We have released a new version of Likno Web Scroller (jQuery Slider) Builder: Version 1.0 build #118.

Check out What's New

- Fully implemented the "Populate the scroller items using an external feed (RSS or ATOM or XML)" feature.

HTML jQuery slider scroller RSS ATOM XML properties

HTML jQuery slider scroller RSS ATOM XML example

- Improved the library loading method (faster/cleaner/more compatible).

- Improved the image preloading process.

- Added the "Loop - Rewind" feature, which makes the scroller (jquery slider) rewind to the other side and start the items movement from there.

HTML jQuery slider scroller loop rewind

- Added Example 07 (eBay mockup): Similar scroller to the live slider used on eBay (as of July 11, 2012). Use of an *image map* on each scroller item. Use of a "Page Numbers" only Navigation Bar. Use of *Play on Page Load* (automatic play).

HTML jQuery slider scroller eBay mockup example

- Fixed an issue where the item's tooltip appeared behind the scroller/slider when the scroller was of the "Floating" positioning type.

- Fixed an issue with the Navigation Bar and the "Feed (RSS/ATOM/XML) population method" where it displayed just one page while more than one page existed.

- Fixed an issue with the Navigation Bar where it would appear left-aligned instead of centered in some occasions.

- Changed the "Show Scroller Only" Preview option to always show the scroller centered on the preview page.

- Fixed an issue with "Bullets-only" Navigation Bars where they would appear misplaced in the Preview.

- Updated the Navigation Bar XML files to use better padding values.

- Fixed a rare case where files were deleted when trying to link to them.

- Fixed an issue related to the Navigation Bar when floating over the "Items Area".

- Various interface improvements.

All features here: http://www.likno.com/jquery-scroller/index.php

Download the new version of our web scroller (jquery slider) builder at http://www.likno.com/jquery-scroller/download.php

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