Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.

Support Case Month: March 2012
Initial Email Subject: Different results in IE browsers

Initial Email From: Dave

I have just started using your software, so I am very new.

I used the Web Modal Window builder to create a popup window. I am very pleased with the results.

However, I noticed that in Internet Explorer on some computers it has strange effects. On some computers the popup will appear, but then it won't go away; not with the escape key, with clicking the close button or by clicking outside the window. On other computers it opens the popup HTML in a new window.

Is there something I am missing? Any help would be appreciated.

I haven't noticed any similarities except that the problems exist in Internet Explorer. I have used versions 7, 8 and 9 on Windows XP and 7. Firefox seems to have no problem. Neither does Chrome.

Reply From: Likno Customer Support

Hello,

It seems that the problem originates from the (non-Likno) menu that you have. Specifically, this menu uses a very old version of jQuery, which produces JavaScript errors in IE and in turn blocks the correct execution of our own library (which uses a newer version of jQuery).

Please check your page and try changing this:

<script type="text/javascript" src="http://ajax.googleapis.com/ajax/libs/jquery/1.3.2/jquery.min.js"></script>


Into this: 

<script type="text/javascript" src="http://ajax.googleapis.com/ajax/libs/jquery/1.6.2/jquery.min.js"></script>

Let me know if this fixed the problem. Also note that in IE you may need to delete the “Temporary Internet Files” before you see the changes.

Best Regards,

Likno Customer Support

www.likno.com