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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.

Initial Email From: User
Initial Email Subject: i have problem
Support Case Month: March 2013

Hi.

I create template menu on WordPress and save to zip

wants to write it by the plugin allwebmenu in wordpress but I got error

wrong filename the filename should be font and it now is allwebmenu

please help me...

Reply From: Likno Customer Support

Hello,

Please make sure that the Menu Name you gave in the plugin matches the Compiled Menu Name in the application Project Properties:

You can use any name you want, as long as you use the same name online and in the application.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.

Initial Email From: Aage
Initial Email Subject: new items are not shown either on local nor after publishing.
Support Case Month: December 2012

I have added new items (submenu group)
they appear in the "Menu Preview" but not when I preview the site, and not on the net, after publishing.
I have compiled and saved and linked the menu to the chosen site.
I have downloaded the latest version of the AllWebMenus.
please help me, I am about to turn crazy!
Aage

Reply From: Likno Customer Support

Hello Aage,

From that message, it seems that AllWebMenus is not installed properly. Please download it again www.likno.com/download.html and install it making it sure that you have all AllWebMenus instances CLOSED.

Now, concerning the menu online, I see that the compiled menu file "menu.js" is an old file, not the new one. Did you forget to upload it (along with the "awmdata" folder) after you re-compiled your menu with the new items?

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Aage

Thank You for putting attention to "menu.js" as an old file.
I changed the filename, and voila... the problem was fixed.
best regards
Aage

Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.

Initial Email From: Jim
Initial Email Subject: Test page...
Support Case Month: June 2012

Hello,
Ok, so I have created a couple of pages for you to review. This may be an issue with how I am building the Modal window, I am not using iFrame. Does that make a difference? Here are the links, please let me know what you find.
http://www.bhomes.org/a1.asp is the page that draws the links from the database.
If they load correctly you would see this page in the modal window depending on which link you clicked.
http://www.bhomes.org/a2.asp?id=1
http://www.bhomes.org/a2.asp?id=2

Thanks
Jim

Reply From: Likno Customer Support

Dear Jim,

I checked your page and when I viewed the source code I saw this:

Error! Filename not specified.

This should be:

<a href="A2.asp?ID=1" target="Modal_Window_1">test</a>

And not:

<a href="javascript:;" onclick="window.Modal_Window_1('A2.asp?ID=1'); return false;" >test</a>

I thought this was clear in our previous emails!

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Jim

I made the change in the link but it made no difference in the site. Please review again and let me know what I am doing wrong.
Thanks
Jim

Reply From: Likno Customer Support

Dear Jim,

I just realized what was wrong…

Do you have the modal project set to “make links open in this window”?

If not, please change this and change your “targets” to “Modal_Window_1_single” instead of “Modal_Window_1”.

The “Modal_Window_1” is for opening the existing (in-project) content and not what you find in pages.

This should fix everything.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Jim

You are correct that I used that setting. I will make the necessary changes and retest. I will email the results when I get a chance.
Thanks for all your help,
Jim

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Sondel
Initial Email Subject: Error message: Wrong filename!
Support Case Month: October 2012

Hello Support Team!

I keep getting the following error message when trying to upload the awmmenu1.zip via the WordPress AWM upload.

I am unable to do any menu updates for my clients until this glitch can get resolved.

I have received this same message on two different WordPress sites... hosted on two different servers.

Reply From: Likno Customer Support

Dear Sondel,

We just released a new version of the plugin (1.1.14) which resolves this problem.

Please download it here:

http://www.likno.com/addins/wordpress-menu.html

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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