Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: Menu disappeared
Support Case Month: February 2013

Help,

It has worked for years and the menu disappeared from the home page.

Advice please.

Reply From: Likno Customer Support

Hello,

It seems that you moved your menu files (or HTML files) around and this confused the Linking Code (see the “src” parameter).

<!-- DO NOT MOVE! The following AllWebMenus linking code section must always 
be placed right AFTER the BODY tag-->
<!-- ******** BEGIN ALLWEBMENUS CODE FOR horzmenu ******** -->
<script type="text/javascript">
var MenuLinkedBy="AllWebMenus [4]",awmMenuName="horzmenu",awmBN="904";
</script>
<script charset="UTF-8" src="{MENU.JS PATH}" type="text/javascript">
</script>
<script type="text/javascript">awmBuildMenu();</script>
<!-- ******** END ALLWEBMENUS CODE FOR horzmenu ******** -->

Please make sure that your menu files are properly located locally and that your Root Folder setting is correct:

menu site root folder settings

If asked to “update the links”, do *not* do this as it will probably mess things up.

Then re-Compile and re-Link your menu to your pages and upload them again.

The Linking Code should now look more like this:

<!-- DO NOT MOVE! The following AllWebMenus linking code section must always 
be placed right AFTER the BODY tag-->
<!-- ******** BEGIN ALLWEBMENUS CODE FOR horzmenu ******** -->
<script type="text/javascript">
var MenuLinkedBy="AllWebMenus [4]",awmMenuName="horzmenu",awmBN="904";
</script>
<script charset="UTF-8" src="/horzmenu.js" type="text/javascript">
</script>
<script type="text/javascript">awmBuildMenu();</script>
<!-- ******** END ALLWEBMENUS CODE FOR horzmenu ******** -->

Note that once you fix this, then every time you change something in the menu you only need to Compile and upload the menu files (“horzmenu.js” and “awmdata” folder). You do *not* need to Link and upload your pages.

Best Regards,

Kostas

Likno Customer Support

www.likno.com

Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Tomaz
Initial Email Subject: allwebmenus few answers needed
Support Case Month: February 2013

Hi guys
I would like some issues in allwebmenus optimized. Or appreciate your instructions.
Problem is quite long upload time.
1.- I am using two menus on every page. horizontal and vertical. (check kamenaric.si)
     They are mostly using same gif, and awmlib2.js, but files are saved in different subfolders.
     (awmdata-x +awmdata-y) That doubles download requests and time.
solution needed:
How could AWM be configured so, that identical files from different menus will be called from same URL?
How could I know, if there are other files identical (I know what buttons I use, but what is with awmlib-s?
2.- Could I create compressed .js in AWM? Or does AWM include this option?
3.- Could I move code to the end of <body> to load at the end of html?
4.- Any other method to improve speed of menu loading? Reducing no. of .js files maybe?

Kind Regards,
Tomaz

Reply From: Likno Customer Support

Dear Tomaz,

1) Ideally you should not change the AllWebMenus folder settings. You should only change the compiled menu name (which also automatically changes the image submenu) and leave the folder settings to “default”. This way all the menus will use the same library files and load faster. The “awmlib-x” files are different depending on the viewer browser and only one of them is loaded for each user.

2) I am afraid that this option is not included, but if your browser supports zipped resources then you can do this by manually zipping the compiled files. We do have other users that are doing this successfully, but I am afraid I do not know the details of this implementation.

3) You can do this if you want but you have to make sure that the Linking Code is a direct child of the <body> and not within another page element (e.g. <div>). Alternatively, you can select the following option, which will force the menu to load after the page “onload” event is triggered:

menu linking code within tags

4) The JS files that are loaded are only two, the “menu.js” and the “awmlib-x” that corresponds to the current browser, so this cannot be improved further. One thing that you should also keep in mind is that using heavy images in the menu will slow the loading process. If speed is a crucial factor, it is best to use a text-only theme that uses background colors and borders instead of images.

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
User
al Email Subject: Menu will not work in IE10
Support Case Month: March 2013

I built the menu for our website {URL REMOVED} about two years ago and have made several updates.  Yesterday, I installed Internet Explorer 10 on my PC and now the menu will not work.Do I need a different type of menu?

Reply From: Likno Customer Support

Hello,

It seems that although you are compiling your menu with the latest version each time, you neglected to upload the “awmdata” folder which contains the library files.

This means that your online library files are from a very old version(mid-2010) which does not support IE10.

Please remember to upload the “awmdata” folder each time you compile with a newer version to avoid similar issues.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Ron
Initial Email Subject: Image issue
Support Case Month: February 2013

I am building a new site for the local Petroleum Museum using AllWeb Menus Pro 5.3.

Home page is : http://www.crspromotest.com/PetMuseumNew/index.html  (no links to other pages yet).

Menus look fine in Dreamweaver, but when I load them up to the test site (above), the images I have assigned to the menu items do not show up, though they are in the images file on the site.  (2 of the items don’t have images yet…”Museum”, and “Home”).  Somehow I don’t seem to have the images linked properly to the menu when on the site.  They are a .png file…does that make a difference??

Any ideas??  Sure would appreciate your help.

Thanks,
Ron

Reply From: Likno Customer Support

Dear Ron,

Where did you upload the images?

I checked online but I did not find them where they should be. For example:

http://www.crspromotest.com/PetMuseumNew/awmdata/menutop/donate.png

or for the other menu:

http://www.crspromotest.com/PetMuseumNew/awmdata/menu/contact.png

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Ron

Kostas…

Thanks.  I forgot they had to go there besides in the image folder.  Works fine now.

I appreciate your help.
Ron

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Dave
Initial Email Subject: Background image appears in menus on iPhone
Support Case Month: January 2013

I've created a brand new menu. In Firefox it displays correctly, in all other browsers, including an iPhone it does not 1. correctly show the "Has submenu" image. It just comes up as a small white (or transparent) square 2. It looks as if there is a background image being called on the menu items but the image can't be found. To my knowledge I have not used any background image other than the ones used in the set.

I've gone over every menu item several times but I can't see any issues. I've attached the awm file so you can hopefully let me know what I've done wrong.

Thanks,
Dave

Reply From: Likno Customer Support

Dear Dave,

This happens because the menu cannot find the images it is supposed to use. Most browsers display a "missing image" icon but Firefox does not show anything at all, hence it seems that the menu works ok (but without images).

The problem is that the images should be under the "/awmdata/menu/" folder (as they were compiled in your PC) but online you uploaded them to "/awmdata/caballeros/".

Please correct this in order to fix the problem.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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