Knowledge Base support case for AllWebMenus , abstracted and stripped of all user’s private info.


Initial Email From:
Bill
Initial Email Subject: Curves
Support Case Month: September 2012

Is there any method to make these curved corners look less jagged?  http://www.foxmls.com/

curved cornes on menu

I guess it looks bad in Google and good in the other browsers?

Bill Fox

Reply From: Likno Customer Support

Dear Bill,

I see that you have removed the colored borders so that the problem is not that visible.

As you probably realized, the problem is with the way Chrome renders its graphics, without a proper “anti-alias” to make things look smoother.

Of course this is something we cannot affect in any way.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Tags: , , , , , , , , , , , , ,

 

Knowledge Base support case for Likno Web Tootips Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Jim
Initial Email Subject: Text spilling out of Tooltip
Support Case Month: August 2012

Top of the evening,
My name is Jim and I work for {COMPANY NAME REMOVED}. We are using Netobjects Fusion 12 and have selected the wtt example #4 "postit".
I have added the appropriate <br /> line breaks and reduced the font from 14px to 10px and they preview perfectly, even have room to spare! However once compiled and linked to the above referenced site I cant seem to keep the text from spilling out of the tool tip. I reviewed the knowledge base and noticed the !important line re; spacing padding etc and cant find any reference to remove in my html source. Additionally I am linking the tip form a single word in my text with a span tag.
I would greatly appreciate any assistance, Thank You in advance for your consideration.

Best,
Jim
Related URL: http://pestsdoneright.com

P.S. Further to the above referenced support inquiry; the tooltips seem to work well in the latest version of google chrome, somewhat on an android and like previously stated not in IE 9... Anxiously awaiting your reply !

Reply From: Likno Customer Support

Hello Jim,

I believe this has something to do with the CSS rules used in your website CSS (since the preview works fine in our application, which is not affected by any specific website CSS). Did you try removing any lines from your website's CSS to see which one may interfere?

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Jim

Hello,

I appreciate the reply. I am linking the tip from a span tag, however the tips work reasonably well, in Chrome, Firefox and Safari. The aforementioned browsers do display the wrong font size and family but I can tolerate that.
What is unfortunate is the way they display in IE 9. And yes they do preview well in your application. I understand different browsers react differently as not all my actions work in Firefox or Chrome especially pages with multiple actions. But IE 9 is widely installed and my customer really desires the post it tips, plus I think they are cool too!!!

In the interim I have reduced the padding from 25px to 15px and it has made it a lot more palatable. However Internet Explorer 9 still displays the tooltips much more poorly than either Firefox or Chrome. And as stated IE 9 has a large install base. Till then, and thanks

Best,
Jim

Reply From: Likno Customer Support

Dear Jim,

First of all, most of the problems in IE occur because your page does not have a proper DOCTYPE. When a page does not have a proper DOCTYPE, IE9 automatically goes into IE5.5 compatibility mode and this can mess up several things regarding paddings in your page.

Please change the two first lines in your page:

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">

<html>

Into this:

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">

<html xmlns="http://www.w3.org/1999/xhtml">

This will make IE work exactly the same as all other browsers.

Then there is the CSS issue that affects the font size. This is caused by your “style.css” and specifically from the following lines (45-48):

P {

                font-family: Arial,  Helvetica,  Geneva,  Sans-serif;

                font-size : 14px;

                color : rgb(51,51,51)}

This rule applies to ALL paragraphs including those of the tooltip. I strongly recommend removing this. Let me know if you still see any problems after fixing these two issues.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Jim

Dear Kostas,

Thank you ever so much for your reply! I am in the process of relocating, and to that end will not be able to make the recommended changes until mid next week. However your thoughtful reply makes sense and once I have a chair and desk in place they will be made! While they are not are works of art, pestsdoneright.com and weedsdoneright.com represent what {COMPANY NAME REMOVED}, LLC wanted and your products once successfully deployed will only make the above referenced sites more interactive and appealing to their target markets.

Please thank Aris for me as well. Likno Modal Windows are next, wish me luck!!!

Jim

Reply From: Likno Customer Support

Dear Jim,

Thank you for your good words. I have forwarded your compliments to Aris as well.

Let me know if you find any problems when you try this next week.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Tags: , , , , , , , , , , , , , , , , ,

 

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Michael
Initial Email Subject: Pre-purchase question: Integration with Flex 4?
Support Case Month: September 2012

Hi:

I am very interested in your AllWebMenus Pro product, but need to know if I am able to create the following menu as a Flex/Flash widget (SWF file). If so, do you have instructions how to do so in your Knowledgebase once I buy the product?

Your prompt response is much appreciated since I need to build this for a client this weekend.

Thanks,

Michael

Reply From: Likno Customer Support

Dear Michael,

I am afraid that AllWebMenus does not produce flash files. We only have JavaScript-based products.

Is there a specific reason why you would want this to be a flash applet? I am asking as I can only think of cons and no pros in this.

(Flash is not supported everywhere, it requires plugins to be installed into the browser, it is heavier, it is going to be dropped altogether by Apple & Google etc)

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Michael

So, I use flash widgets to integrate with a BI tool called microstrategy. I am kind of stuck until they support HTML5. I am able to setup an HTML container. Basically  this is to create a selector for a dashboard versus a menu for a web page. If the example generates JavaScript or Actionscript, I can include your library to create the widget, and then use the code in the CDATA part of the Script tag. I welcome your thoughts.

Michael

Reply From: Likno Customer Support

Dear Michael,

I am afraid I am not aware of “microstrategy” at all. Still, our tools generate JavaScript and HTML, so it sounds as it will not be a problem.

The minimum requirements for AllWebMenus to work is that:

1) you are able to directly insert a HTML snippet in your page (the so-called “Linking Code”)

2) you are able to directly upload files to your server (preferably with FTP access)

Are these requirements met by your system? If so, then there should not be a problem.

Here is an example of the HTML code (“Linking Code”) you will need to insert in your page:

<!-- ******** BEGIN ALLWEBMENUS CODE FOR menu ******** -->
<script type='text/javascript'>
      var MenuLinkedBy='AllWebMenus [2]', awmBN='GN';
      awmAltUrl='';
</script>
<script src='/menu.js' language='JavaScript1.2' type='text/javascript'>
</script>
<script type='text/javascript'>awmBuildMenu();</script>

<!-- ******** END ALLWEBMENUS CODE FOR menu ******** -->

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Tags: , , , , , , , , , , , , , , , , , , , , , ,

 

Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Bill
Initial Email Subject: Need help in ToolTip!
Support Case Month: September 2012

Here are the results for http://www.foxmls.com

                           Tool Tip                AllWebMenu

Google                 Works                   Works

IE                        Under video           Opens off center

Firefox                Jumps                   Works

Opera                  Works                   Works

In addition if I add a Tooltip to the video, then a scroll bar is entered on the right because it wants to put the tooltip below the video.

tooltip and scrollbar

Reply From: Likno Customer Support

Dear Bill,

I checked your page, and the problem is that you have the “wmode=transparent” parameter in the wrong place in the video.

Please try changing this:

<object width="640" height="360">
<param name="movie" value=
"http://www.youtube.com/v/_li-L8k3elw?version=3&amp;hl=en_US&amp;rel=0">
</param>
<param name="allowFullScreen" value="true">
</param>
<param name="allowscriptaccess" value="always">
</param><embed src="http://www.youtube.com/v/_li-L8k3elw?
version=3&wmode=transparent&amp;hl=en_US&amp;rel=0
"
type="application/x-shockwave-flash" width="640" height="360"
allowscriptaccess="always" allowfullscreen="false"></embed>
</object>

Into this:

<object width="640" height="360">

    <param name="movie" value=

     "http://www.youtube.com/v/_li-L8k3elw?version=3&amp;hl=en_US&amp;rel=0">

    </param>      
    <param name="allowFullScreen" value="true">

    </param>

    <param name="allowscriptaccess" value="always">

    </param>

    <embed src="http://www.youtube.com/v/_li-L8k3elw?

     
     version=3
&wmode=transparent

     type="application/x-shockwave-flash" width="640" height="360" 
     allowscriptaccess="always" allowfullscreen="false"></embed>

</object>


It seems to work in all browsers I tried.

Regards,

Kostas

Likno Customer Support

www.likno.com

Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Bill

That worked. 
Bill

Tags: , , , , , , , , , , , , ,

 

Knowledge Base support case for AllWebMenus, Likno Web Tooltips Builder, Likno Web Accordion Builder, Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Jean-Louis
Initial Email Subject: Incompatibility with IE 9
Support Case Month: March 2012

Hello,

I've a problem with Flash animation when using in the same page Web Modal + Web Tooltips + Web Accordion + 2 AllWebMenus, and this only under IE 9 (no problem at all with Firefox, Safari, Google, Opera).

If I suppress all the Likno Code, the animation works correctly. I try to suppress code by code (first able Web Modal, then Web Tooltips, aso), but without any success.

Could you give the right solution ?

Many thanks.

Best regards,
Jean-Louis Gouget

Related URL: http://www.2012.gtwfrance.com

Reply From: Likno Customer Support

Hello,

I just checked your page with IE9 and I see everything working fine!

IE9 preview

Did you fix the problem in the meantime?

Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Jean-Louis

Hello,

Yes I  just have found a solution after a lot of  experiments (a very mysterious solution for me) : I’ve only regenerate the classid of the Flash object by re-inserting the .swf with Dreamweaver ! The compiler of Dreamweaver give now an error saying that there is a js script remaining for an object that doesn't exist more, but that works. I understand not why, but that works !

Would you have an idea about that ?

Best regards.
Jean-Louis

Reply From: Likno Customer Support

Dear Jean-Louis,

I am not sure why this would happen. I see now however that the error is in the “swfobject_modified.js” file which you probably use for the flash.

The error is here:

error in code

And you can probably avoid it by changing this line to:

if (typeof getElementById(id).style != "undefined") getElementById(id).style.visibility = v;

Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Jean-Louis

Thank you so much Kostas for this solution. I take this opportunity to assure you the pleasure I have to use Likno’s  products  and as you can see I use them up. I always find in them new features and solutions tailored to customer requirements. Again, thanks to all the team and naturally for your support still effective.

Regards,
Jean-Louis

Tags: , , , , , , , , , , , , , , , , ,

 


© 2009-2013 Likno Blog – Drop-Down Menus, Javascript Menus, CSS Menus, jQuery Scrollers/Sliders, Modal Windows