Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Cary
Initial Email Subject: menu properties
Support Case Month: September 2012

Hi Kostas,

I just need to space out the main menu options on top. What would you suggest to be the best way to do this?

Thanks

Cary

Reply From: Likno Customer Support

Dear Cary,

Actually I checked your menu again and I see that it is pretty wide already! It is so wide (although transparent) that it creates a horizontal scrollbar to your site:

menu so wide that horizontal scrollbar appears

I assume that this happens because you set it to “Menubar” (so it takes the width of the page):

menubar settings

My suggestion is that you remove the “Menubar” setting, and instead just give it the size you want using the “minimum width”:

menu minimum width

Also, a final suggestion regarding your Positioning. First, find the following code in your page (where the Positioning Anchor is contained):

<td width=200 valign="middle">

<center><a href="/Products.asp?t=Products" class="redlink">&nbsp; &nbsp; &nbsp; <img src="/demo/dotb.gif" border="0"><font face="arial" size="1" color="black"><span id='awmAnchor-conestmenu'>&nbsp;</span></a><b>PRODUCTS</b> &nbsp; &nbsp;</center></td>

And change it into this:

<td width=200 valign="middle" id='awmAnchor-conestmenu'>

<center><a href="/Products.asp?t=Products" class="redlink">&nbsp; &nbsp; &nbsp; <img src="/demo/dotb.gif" border="0"><font face="arial" size="1" color="black"></a><b>PRODUCTS</b> &nbsp; &nbsp;</center></td>

So that the menu is attached to the <td>. Then go to the AllWebMenus Positioning and do something like this:

menu positioning

Of course you can adjust the offsets accordingly…

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Cary

Good idea. I’ll see what it does. Also, why is the dropdown menu skewing off to the left? Is there any way to center it under the group choices?

Cary

Reply From: Likno Customer Support

Dear Cary,

Check these three properties for the submenu.

submenu properties

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Cary

Is there any way that I can make the dropdown menus more responsive on the mouse over? There are times when it takes a few passes over the menu choice before the drop down appears. We can’t afford to have our customers play mouse games to access any menu features.

Thanks

Cary

Reply From: Likno Customer Support

Dear Cary,

I see that your submenus disappear too quickly and sometimes you have to be quick to move the mouse over them.

To fix this you need to put some delay on the “Disappears How” feature, and maybe also bring the submenus closer to the main menu items (they have a couple of pixels empty space between them.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Cary

Thanks. What would I change to bring the submenus closer?

Cary

Reply From: Likno Customer Support

Dear Cary,

Try “appears where” (of which I sent a screenshot two mails ago).

Note: I strongly recommend that you take some time to skim through the different application properties.

This way you will have a general idea of what you can do and where to find it.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for Likno Web Tooltips Builder, abstracted and stripped of all user’s private info.


Initial Email From:
John
Initial Email Subject: Application Feedback
Support Case Month: April 2012

It's probably something I'm not doing right but just recently any web page I create that uses the tooltips has both horizontal and vertical scrollbars.

The horizontal and vertical scrollbars are even present from within the Likno tooltips preview pane, even on a brand new blank default project.

My older tooltips projects are fine, only the newly created ones have scrollbars. If you need more information from me my email address is {EMAIL ADDRESS REMOVED}. All in all though, I just love all your software!

It has changed the way I build web sites! 🙂



Reply From:
Likno Customer Support

Dear John,

We apologize for this, it seems that a small bug slipped into our latest release causing the scrollbars. You are only the second user to inform us about this, the first one being about an hour ahead of you.

We have just fixed this and uploaded a new release (build 210.2):

http://www.likno.com/jquery-tooltips/download.php

Please download it and let us know if you see any more problems.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: John

A quick follow-up to my last email which was sent moments ago. The problem of the disappearing allwebmenus tooltips when used with modal windows only seems to be a problem in Firefox, not I.E. I'm using Firefox version 11.0

That seems to have fixed the scrollbars problem Kostas, however now I  have found something else that may be a bug.

I created an allwebmenus menu, added the tooltips to it, and everything worked fine with the new tooltips fix you just released. Next I added one more menu item to the menu and for that item I used the modal window option to pop up a modal window. The modal window appears as it should however now the tooltips have quit working.

I just discovered this and have not investigated it further yet but I thought I'd report it.

John

 

Reply From: Likno Customer Support

Dear John,

Are you saying that if you add a modal window in the page then the tooltips stop working altogether? Or that the specific menu item does not show a tooltip when it is set to open a modal window?

If you have a sample page online, please send me the URL so that I can check it.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: John

Hello Kostas, I hope you enjoyed your holiday. 🙂

Are you saying that if you add a modal window in the page then the tooltips stop working altogether

Yes. Everything else works as it should, the tooltips disappear altogether in Firefox and they disappear most of the time in the Internet Explorer.

I'm using Firefox 11, IE 9, plus the current versions of allwebmenus, webmodalwindows, and webtooltips. Below is a sample page that should illustrate the problem which goes away as soon as I remove the link to the modal window script (likno-scripts/likno-modal-project.js).

http://myplace.frontier.com/~johnzeman2/temp/test.html

John

 

Reply From: Likno Customer Support

Dear John,

It seems that this has to do with the timing of each library loading.

After some tests, I found that if you move the Modal Linking Code to be last (e.g. first Tooltips, then AllWebMenus, then Modal) then everything works fine!

I have also forwarded the case to our developers for further consideration.

I will let you know as soon as I have an answer.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: John

Thank you for the follow-up Kostas, indeed, moving the modal window link code below the others does solve the problem.

John

 

Reply From: Likno Customer Support

Dear John,

We just released new versions for both Modal & Tooltips, which should resolve the loading order issue.

These versions have a new loading system that is also faster, and a more efficient preview.

Please download and test them, and let me know if you find any issues.

http://www.likno.com/jquery-modal-windows/download.php

http://www.likno.com/jquery-tooltips/download.php

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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