Knowledge Base support case for Likno Web Scroller Builder,  abstracted and stripped of all user’s private info.


Initial Email From:
Mary
Initial Email Subject: Web Scroller does not show up on online webpage 
Support Case Month: March 2013

Hello,

I am able to see the web scroller offline, as I build it, it works fine. I have purchased a license, activated it, and then recompiled it, and have uploaded all appropriate files to my host. I can see the web scroller tags in the source code on the page. It does not load. Can you help?

Thank you,
Mary

Reply From: Likno Customer Support

Dear Mary,

This happens because you have compiled your scroller project for “localhost”:

scroller compiled for localhost

If you purchased a 3-domain license, then you need to specify for which domain you are compiling each time.

Please go to the Compile Properties of your project and select the appropriate domain from the combo box:

scroller domain

If this combo box only shows “localhost” then you need to take a new Activation Code (don’t worry, this does not count towards your activation limit) in order to pass the online license info into your installation. You will need to do this again if you add more domains online.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Mary

As you can see from the attached image  I do have it compiled for the localhost AND the specific domain..{URL REMOVED}
The order in which I did things,
make sure it was to be compiled for localhost AND {URL REMOVED}
link to specific page in website
save
close program
open ftp
transfer all files from local to website.
I have done this numerous times and it still does not show up in the online website

Thanks, Mary

Reply From: Likno Customer Support

Dear Mary,

The process should be:

1) make sure the domain is correct

2) Compile (not Link)

3) upload

The Link is only required once in order to attach the Linking Code to the page. The Compile is required each time you change something in your project.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Mary

Thank you for all your support, I found and fixed the issue..Everything is working great..
Excellent product!!!
Mary

Tags: , , , , , , ,

 

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: 404 errors after compiling
Support Case Month: July 2012

When compiling the menu for site www.bucband.org I am receiving 404 errors when selecting one of the menu picks.  Before compiling I set the Site Root to C:\\Users\\MikePC\\Documents\\My Webs\\bucband .  Now when I compile the menu and copy the menu2.js file up to the domain host, I end up getting 404 errors.  When I select a menu link, instead of getting (for example) http://www.bucband.org/boosters/overview.htm , I get instead:
http://www.bucband.org/Mike/Documents/My%20Webs/bucband/boosters/overview.htm .  When I revert back to a previously generated menu I don't get this problem.

Appears that there is a relative versus absolute referencing problem here.  Can you suggest a solution ?

Reply From: Likno Customer Support

Hello,

When you changed the Site Root, you were asked if you wanted to “correct” the links. You pressed yes, and the application assumed that the Site Root was also changed online, which was not true I guess.

Currently your links point to the wrong direction. For example your “announcements” link points to:

../../../../Mike/Documents/My Webs/bucband/upload/announcements.shtml

When it should be pointing to:

/upload/announcements.shtml

You need to correct this in AllWebMenus. If you have a copy saved before the Root Folder change, it would save you some time. Note that you may also find such an automatic backup under:

"c:\Users\<user name>\AppData\Roaming\Likno Software\AllWebMenus\AutoBackup\.."

Alternatively, I would suggest that you use the “External Multi Editing” tool in order to mass-edit your links in Excel and save time.

menu external multi editing option

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Tags: , , , , , , , , , , , , , , ,

 

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: menu to blogspot page
Support Case Month: June 2012

I have one question: can I insert a web menu into my blog platform blogspot.com? I mean a web menu that your program has generated

Thank you, hi from Russia!

Reply From: Likno Customer Support

Hello,

Blogspot.com is an online authoring tool. If it allows you to upload files online (javascripts, etc.) then you can do it.

The AllWebMenus menu can be inserted in any hosted website, as long as the user is able to do the following in the hosting environment:

1. Upload javascript files online at the hosted website, either in a subfolder called "awmdata" OR in the ROOT if subfolders are not possible OR in any special subfolder dedicated for javascripts by the host (we need to know the arrangement so that we give proper instructions to the user).

2. Similarly, upload image files online at the hosted website, either in a subfolder called "awmdata/menu" OR in the ROOT if subfolders are not possible OR in any special subfolder dedicated for images by the host (we need to know the arrangement so that we give proper instructions to the user).

3. Add some lines of javascript code inside each page (or the template) that will be online (the hosted pages should permit this with some method).

Does blogspot.com allows you to do so?

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: User

Thank you. Can I use on blogspot.com in my blog, your menu, if I
follow steps 1 and 2 on other hosts, and item 3 on my blog at blogspot.com
Steps 1 and 2  on my blog at blogspot.com I can not do. (it is impossible)

Reply From: Likno Customer Support

Hello again,

Yes, if you can upload the compiled menu files in one domain/host and link the menu to your pages in another domain/host, there should not be any problems.

The only case where this will not work properly, is if you have “https” secure pages, in which case the viewers will get a message for allowing scripts to run from a different domain every time they view a page.

The main idea is that you upload all the compiled files wherever you want, and then add the menu Linking Code with the full-path to wherever you uploaded the files.

Let me know if you need more help on how to implement this.

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Tags: , , , , , , , , , , , , , , , , , , ,

 

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: Menu Caching
Support Case Month: September 2012

I'm having trouble with my menus caching.  When I put in a new version the user receives the old version until they hit F5 (IE).  Can you help me please

Reply From: Likno Customer Support

Hello,

I am afraid that there is nothing we can do on our side regarding this issue.  The only way to force a refresh is through your server settings.

You should contact your host for more details on how to do this.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Tags: , , , , , , , , , , , , , , , , , ,

 

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Gary
Initial Email Subject: Menu and Angelfire
Support Case Month: March 2012

I have designed a new menu for my website using your program. My previous menu, self designed with html coding, is not pretty nor professional looking. Your program is very user friendly and I am impressed with with I was able to do, acheived the look I have been looking for. I would like to know if I will be able to use your design with Angelfire.com websites? I am not that knowledgeable with Java Script to know if it will even work with Angelfire. I don't want to spend the $60 and then find out that I cannot use it after all.

Thanks,

Gary

Reply From: Likno Customer Support

Hello Gary,

First, thank you for your interest in our Likno products.

The AllWebMenus menu can be inserted in any hosted website, as long as the user is able to do the following in the hosting environment:

1. Upload javascript files online at the hosted website, either in a subfolder called "awmdata" OR in the ROOT if subfolders are not possible OR in any special subfolder dedicated for javascripts by the host (we need to know the arrangement so that we give proper instructions to the user).

2. Similarly, upload image files online at the hosted website, either in a subfolder called "awmdata/menu" OR in the ROOT if subfolders are not possible OR in any special subfolder dedicated for images by the host (we need to know the arrangement so that we give proper instructions to the user).

3. Add some lines of javascript code inside each page (or the template) that will be online (the hosted pages should permit this with some method).

If you are not sure if the above are permitted by Angelfire (or how), we can contact them directly and ask them how they allow similar javascripts (of other companies for example) to be added on their websites (and IF they do allow this).

So, if you have some time I will contact them directly. Hopefully they will give me an answer pretty soon. If you do not hear from me in a couple of days please remind me to "push" the issue on their queue. This is what I can do for now, is this OK?

Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Tags: , , , , , , , , , , , , , , , ,

 


© 2009-2013 Likno Blog – Drop-Down Menus, Javascript Menus, CSS Menus, jQuery Scrollers/Sliders, Modal Windows