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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.

Initial Email From: Carolyn
Email Subject: Vertical menu not displayed properly in IE 9, not expanding in Safari
Support Case Month: March 2013

I just saw that the menu isn't displaying on the pages I have in the sub-directories where I have slide shows. 

Please help.  Also the menus fly out under the Flash in the vertical menu in IE.

Reply From: Likno Customer Support

Dear Carolyn,

The problem with the sub-directories is that your menu Linking Code has a page-relative path (“menu.js”).

If you change this to a root-relative path (“/menu.js”) then the menu will appear in all pages in folders or not.

I also noticed that in the “Prices” page you still have your old menu on the left side.

Regarding the Flash in IE, you may want to read the instructions here:

If you are not able to resolve the problem, please let me know which URL has the flash and the menu so that I can check it.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Carolyn

Thank you Kostas.  With your instructions I was able to solve the problem of menus flying out under Flash but am still trying to deal with sub-directory menus disappearing.

Is there a place on the AllWebMenus dashboard for me to select root-relative path or do I go into each page that is in a sub-dir and manually add the "/".  I tried that on one page and it broke all the pages.

Thanks so much for your quick response on this matter.

Carolyn

Reply From: Likno Customer Support

Dear Carolyn,

What do you mean when you say “it broke all the pages”? are you sure you added the “/” in the correct place? Do you have this page online for me to see?

If you do the Linking automatically through the AllWebMenus application, then the application would most likely add “../menu.js” for the inner pages.

If not, then it probably means that your pages locally are not inside a folder!

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Carolyn

Found my error.  I should have added ../menu not /menu

I'll send you a note when I load the site later today. 

Have a great day!

Carolyn

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Rick
Initial Email Subject: IE 9 - Problems
Support Case Month: March 2012

Hello,

I have a website that has had several of your menus on it since 2008. I just updated to v5.3 build 888 the new version today.  Updated the files to update the javascript, uploaded them to the server and still cannot see the menu’s in IE 9. Any suggestions?

Thanks
Rick

Reply From: Likno Customer Support

Dear Rick,

I cannot be sure unless I see the actual page with the problem (so sending a URL would help).

My first guess however (if you indeed uploaded everything correctly) would be that you fixed the problem but the browser is still viewing old files. Please make sure that you deleted the “Temporary Internet Files” to make sure that you see what is online.

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Rick

Thank you for the help, the url is

http://www.childrenssquare.org/

again, in IE 9 on a Vista or Windows 7 machine  you cannot see the menu’s should be one on the top and one on the left.

Thanks again
Rick

Reply From: Likno Customer Support

Indeed this is the case as we told you:

It seems that although you compiled your menu with the latest version of AllWebMenus, you forgot to upload the new library files (“awmdata” folder).

Please upload these too in order to fix the problem, and make sure that you upload them each time you compile (especially when compiling with a newer version).

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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