Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Nick
Initial Email Subject: Window not opening modally in IE10
Support Case Month: August 2013

Clicking the "COMPETITION!" link on the page above opens a modal window in Firefox, Chrome, Safari and Opera but it opens the target in a new page/tab in Internet Explorer 10.

I have just purchased the latest update thinking that may be the problem but it hasn't helped.

Any help gratefully received.

Regards,

Nick

Reply From: Likno Customer Support

Hello Nick,

You need to remove this line of code:

<script src="js/jquery-1.3.2.min.js" type="text/javascript" charset="UTF-8"></script>

That's an old version of jQuery and causes the problem.

If you remove this line of code then everything should be ok.

Let me know if you need more information.

Thank you!

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Nick

Hi Aggelos,

That’s brilliant, thanks for your help.

Regards,
Nick

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: Problem in position IE 10
Support Case Month: May 2013

I have AllWebMenus version v5.3.826 installed, when I used the menu in IE 10 with the positioning in a Relative Element, when I use the scrollbar in IE the menu don't move with the page and stay out of the place where it should be. If I update the program this problem will be resolved ?

Reply From: Likno Customer Support

Hello,

Yes, the latest version of AllWebMenus fully supports IE10, as well as all the latest browsers and mobile devices.

After you update, please recompile your menu and remember to upload both the “menu.js” and the “awmdata” folder.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

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Knowledge Base support case for Likno Drop-Down Menu Trees,  abstracted and stripped of all user’s private info.


Initial Email From:
Robert
Initial Email Subject: Drop Down Menus and IE10
Support Case Month: May 2013

We are having to run IE10 in compatibility mode to see our drop down menu tree icons and access child level trees.  I have the latest product. Any suggestions?

Reply From: Likno Customer Support

Dear Robert,

I have just uploaded a new version (build 150).

Please download and let me know if the problem persists.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Robert

Thanks!

It is functioning now without errors!  Oddly it is not bringing  in  graphics.

               IE10 Native                                         IE10 Compatibility

IE10 drop down menu tree previewIE10 compatibility drop down menu tree preview

Thanks,
Robert

Reply From: Likno Customer Support

Hmmm… it seems there was an extra problem as IE10 has dropped support for image filters.

The (yet another) new online distro should be fully working now.

Please let me know if everything works as expected with this release.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Robert

Kostas,

Works perfectly!  I can’t thank you enough for being so responsive – I know multi browser and multi version coding is a royal pain. (That’s one of your products many good qualities).

Thank you again for a timely fix,

Robert

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: I have upgraded, recompiled and FTPd the file, still not visible in IE
Support Case Month: May 2013

Hello, I had a working drop-down menu running for years on my site: {URL REMOVED}. But week before last it disappeared.

Today I renewed my subscription and updated my installation of Likno, recompiled the file and FTPd to the server. Cleared my browser cache but still can't see the menu in IE 10. Any help you can provide would be appreciated.

Thank you

Reply From: Likno Customer Support

Hello,

It seems that although you compiled your menu with the latest version and you indeed uploaded the “menu.js”, you neglected to upload the “awmdata” folder which has all the library files:

image

Please upload this too in order to fix the problem.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Chuck
Email Subject: Menu only appears correct in Internet Explorer
Support Case Month: May 2013

Hello,

Please look at {URL REMOVED} using Internet Explorer 10. The menu looks as it’s intended and appears in AWM preview.

However, the menu expands horizontally to the right in Safari, Opera and Chrome. In Chrome and Safari, it also shifts down on the page.

Your thoughts?

Thanks,

Chuck

Reply From: Likno Customer Support

Dear Chuck,

I checked your menu and I see that the letters in the main menu items are rendered a little bit differently in IE10 (possibly due to the IE “cleartype” feature) and it is somewhat smaller. Specifically, the “Photo Gallery” text is 74px in IE10 as opposed to 78px in the other browsers. This causes the specific menu item to be 4px wider, and since you have set all the menu items to be “uniform” all your menu items are now 4px wider, causing the menu to be 28px wider.

The best solution would probably be to remove the main menu item padding so that the menu is smaller in all browsers, then set the menu minimum width to 953px.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Chuck

Kostas,

The IE10 rendering matches the preview in AWM. The only browser that does.

Shouldn’t there be an adjustment in AWM so a workaround like this isn’t needed? I made a couple of changes and it’s better now.
The font size difference is one thing. But the menu also shifts downward in Chrome and Safari.

Chuck

Reply From: Likno Customer Support

Dear Chuck,

The IE10 matches the preview, exactly because the standard IE component is used for the preview browser.

Regarding the height of the menu, this is also due to the difference in the font rendering. I assume that this is what you mean by “shifts downwards”.

I am afraid that there is no way for us to automatically adjust the menu to accommodate for this font difference. If you set a minimum width/height to the menu, then the required padding can be auto-calculated.

On the other hand if you set a specific padding, then it would be wrong for us to change this padding (even if we could) in order to make the menu have the same width between browsers.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

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