Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Rudolf
Initial Email Subject: Web Windows Modal Builder
Support Case Month: June 2012

If I use Mozilla it's ok. - If I use Google Chrome it's ok - but if I use Internet Explorer 9 it's not OK . no Windows appears.
You can test  www.seeshaupt.de

Reply From: Likno Customer Support

Dear Rudolf,

I did some further testing and it seems that the modal does not always appear when viewing the page in “quirks mode”.

IE will enter “quirks mode” (essentially IE5.5 compatibility mode) if your page does not have a valid DOCTYPE.

Please try changing this:

<html>

To this:

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">

<html xmlns="http://www.w3.org/1999/xhtml">

This will allow IE9 to work in its normal mode, and it will also allow it to support CSS3 features (such as drop-shadows and rounded corners that are not supported in “quirks mode”).

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Rudolf

Hi Kostas,

may be a problem with the frame:

www.seeshaupt.de the index.htm is a frame with a link to start-page to  www.seeshaupt.de/Seeshaupt_Start1.htm.

If you call direct this page like www.seeshaupt.de/Seeshaupt_Start1.htm  the windows Modal worked fine

Mit freundlichen Grüßen

Rudolf

Reply From: Likno Customer Support

Hello again,

So does this resolve your problem? Or do you need to keep the frame and still make it work?

If you need the frame, did you try adding proper DOCTYPE in both your pages? (the parent page and the inner framed page)

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Rudolf

Hi Kostas

A lot of thanks.

Now Windows Modal worked fine with IE9.

Solution: only in the frame (e.g Index.htm) is necessary to include the Doctype.

Mit freundlichen Grüßen

Rudolf

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Finn
Initial Email Subject: Problem with menu running IE9
Support Case Month: October 2012

Hi

When running my webpage on IE9 the menu items look strange, i.e. when the menu item consist of more words my menu is showing each word as a new line and not, just as I want it, a single line.

When running Firefox or Chrome the menu items show up in the right way.

Thank you for your help on this matter.

Best regards

Finn

Related URL: http://gjoogs.dk

Reply From: Likno Customer Support

Dear Finn,

After having another look at your menu & page I realized that the problem is in the page.

It seems that your page does not have a proper DOCTYPE and this causes IE to go into the so called “quirks mode” which is essentially IE5.5 Compatibility Mode.

Please try replacing this:

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">

<html>

With the correct HTML4 Transitional DOCTYPE:

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Frameset//EN" "http://www.w3.org/TR/html4/frameset.dtd">

<html xmlns="http://www.w3.org/1999/xhtml">

Or with the HTML5 DOCTYPE which is much simpler:

<!DOCTYPE html>
<html>

Regards,

Kostas

Likno Customer Support

www.likno.com

Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Finn

Hi Kostas

Thanx a lot for your help.

Regards,

Finn

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Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: Modal window not working correctly in IE9 but OK in firefox, chrome and safari - any ideas?
Support Case Month: June 2012

I am calling a modal window within a tab (actually a double tab) and it is working correctly as I want it to in firefox, chrome and safari but in IE9 the modal window is opening behind the page content.  The z-index of the modal window script is left as 2000.

http://www.tsgusa.com/abouttsg_jobs.htm

Any suggestions to get this working right in IE9?

Reply From: Likno Customer Support

Hello,

This is very weird and I am not sure as to what exactly is causing it, but I can tell you that it all starts because you do not have a valid DOCTYPE definition in your page. When your page lacks a proper DOCTYPE then IE goes into “quirks mode” which is essentially IE5.5 compatibility mode. This is what is causing the problem in all IE versions (not only IE9).

Please try changing this:

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">

<html>

With this:

http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">

Let me know if you have any more issues after this.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: User

That fixed it! All of the pages had the correct doctype (the exact one you supplied) except for the abouttsg_jobs.htm page which for some reason was truncated (no idea how that happened, and wouldn't have caught that without your help or hours of going through code).  A thousands thanks.

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Mary Helen
Initial Email Subject: problem with website
Support Case Month: April 2012

Hi,

We developed http://www.hpmrentals.com with a popout menu using AllWebMenus.

On Firefox, the site looks fine, but on Internet Explorer, it has a problem.

See attached screenshot to see the problem.

Also I am attaching a sample left menu button graphic so you can see what is involved with that.

Can you possibly help us?

Thanks!
MH

Reply From: Likno Customer Support

Dear Mary Helen,

I tested your site and menu project and saw a couple of things that could be causing this.

First of all, your pages lack a proper DOCTYPE, which is required in order to have a valid HTML file. When the DOCTYPE is omitted (like in your pages) IE is going in IE5.5 Compatibility Mode, which may also be causing the positioning issue. This is something that only affects IE, but it does so a lot. A proper DOCTYPE would be to change this:

<html><!-- InstanceBegin template="/Templates/template.dwt" codeOutsideHTMLIsLocked="false" -->

Into this:

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">

<html xmlns="http://www.w3.org/1999/xhtml"><!-- InstanceBegin template="/Templates/template.dwt" codeOutsideHTMLIsLocked="false" -->

Another thing that affects IE is the images you are using. Specifically, if the images are not set to “display: block;” they can add 4 pixels of empty space after each image, hence pushing other content.

You can try adding this to your images, for example:

<img style="display: block;" src="http://www.hpmrentals.com/images/spacer.gif" alt="" width="1" height="343">

Finally, you should not need a spacer in the Positioning Element. So you can change this to:

<td width="186" height="343" align="left" bgcolor="#5D7962" id="awmAnchor-menu">&nbsp;</td>

Please try these changes to see if your menu positioning is corrected.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Mary Helen

The proper doctype and html tag fixed it!

I think I let Photoshop generate my starting page and worked from there, and Photoshop is generating this bad code.

I have to get more proactive in fixing it!

Thanks so very much!
MH

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: Text wraps in menu items
Support Case Month: October 2012

The text in the top level menus wrap.  For example for the menu item "Free & Trial Software" I get
Free &
Trial
Software
when the menu is displayed in IE8. 
I am not using HTML text.
If I tell menu to use full width, wrap goes away (this is not an acceptable solution).  How do I prevent the text wrap?
After further testing with above link, you may have to change font size or % size to see the wrap.  The Apycom DHTML Menu we are trying to replace with your product does not have this wrap problem.

Related URL: http://www.microridge.com/_text_wrap.htm

Reply From: Likno Customer Support

Hello,

I checked your page and it seems the problem is caused because you do not have a valid DOCTYPE in your page.

This causes IE to go into the so called “quirks mode” which is essentially IE5.5 Compatibility Mode.

Please try replacing this:

<html>

With this:

<!DOCTYPE html>
<html>

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

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