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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: User
Initial Email Subject: Menu no longer showing on IE9
Support Case Month: July 2012

I just update to version/build 894. My menu shows on the index page but after that it has disappeared. I understand that there is some problem with IE9 but I was hoping that this latest build would solve that.
Can you let me know what I did wrong.
Thanks in advance

Related URL: http://www.kawartha.skipatrol.ca

Reply From: Likno Customer Support

Hello,

I checked your page and noticed that the menu is indeed visible in the home page but not in some inner pages that reside in subfolders.

The problem is created by your Linking Code which has a path relative to the page. For example in the following page:

http://www.kawartha.skipatrol.ca/2009KZ/Safety.php3

the Linking Code is:

<script charset="UTF-8" src="2009KZ/horizontal_submenus.js" type="text/javascript"></script>

Which translates to:

http://www.kawartha.skipatrol.ca/2009KZ/2009KZ/horizontal_submenus.js

(note the duplicate folder)

To fix this, you need to make the Linking Code path either full-path or root-relative (both work).

Full path:

<script charset="UTF-8" src="http://www.kawartha.skipatrol.ca/2009KZ/horizontal_submenus.js" type="text/javascript"></script>

Root-relative path:

<script charset="UTF-8" src="/2009KZ/horizontal_submenus.js" type="text/javascript"></script>

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Bob
Initial Email Subject: Menu not loading
Support Case Month: July 2012

When i link my menu to my index page, it is not publishing.  I can usually see it in the upper lefty hand corner of the page but it does not appear.

Bob

Related URL: http://www.leftyref.com

Reply From: Likno Customer Support

Dear Bob,

I just checked your page and the menu does appear and work normally.

Do you still not see the menu? If so, which browser are you using?

Also please make sure that you deleted your Temporary Internet Files (or “cache” files).

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Bob

The menu is not transferring to my website.  When I preview it in the browser, it is correct.  However when I upload to my site, changes do not appear.

Example:  On the Basketball Link, I spelled Basketball incorrectly.  I changed the spelling on the menu generator, compiled it, previewed it and it shows that it was corrected.  However when I try to publish it, the correction is not made.  Can you check to see that all the settings are accurate.

Bob

Reply From: Likno Customer Support

Dear Bob,

It sounds like the problem is in the uploading process. Can you please confirm that you are uploading the correct files to the correct place?

Before uploading the compiled “menu.js”, please open it in Notepad and check if the file is indeed corrected:

Then upload the file, and load it again in Firefox (or any browser except IE):

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Karen
Initial Email Subject: Put Likno menu on Site
Support Case Month: August 2012

Hello,

I am really hoping Kostas you can help me with this.

I would like to put a pull down menu with All Web Menus on the site (studio.fodphotosite.com)... From before, you said that the menu should work and work well.

The file which contains the menu right now is header.tpl - how exactly do I do this?

The site has been created with PhotoStore 4

Please get back to me and offer full details on how do this.

Thank you so much,

Karen

Reply From: Likno Customer Support

Dear Karen,

I visited your site and I saw that you already added the Menu Linking Code in the main page (but only there). However you did not upload the Compiled Menu Files!

Please try the following:

1) remove the Linking Code from the index page

2) add the Linking Code to the “header.tpl” – make sure the “src” has a root-relative path, so that it works in folders too (if you have any)

3) upload the menu compiled files to the correct position

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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