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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Mary
Initial Email Subject: Problems with All Web Menus - compatability with Internet Explorer
Support Case Month: October 2012

I have upgraded my All Web Menus hoping that my upgrading it would resolve the problems with Internet Explorer, but even with paying for the latest upgrade the drop down menus are not compatible with Internet Explorer. Basically, it was publishing correctly to Internet Explorer until the last update from internet explorer and now none of the boxes for the separate buttons come up. However, all the boxes (buttons) come up perfectly in Mozilla Firefox. You have compatibility problems with your webmenus and the latest upgrade of Internet Explorer. Could you please correct this problem as soon as possible to that I can correct and publish my drop down menus?

Sincerely,

Mary

Reply From: Likno Customer Support

Hello Mary,

Can you please send us the URL of the website where the problem is, so that we see the problem?

Thank you.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Mary

Hi Kostas:

When we saw the problem with the drop down menus we had our website host pull up a backup of our website and publish that, so the error is not visible right now. Basically, when we publish our website there are no boxes surrounding each category. The categories are visible, but without any boxes around each category. The URL is

{URL REMOVED}

Sincerely,

Mary

Reply From: Likno Customer Support

Dear Mary,

Sorry about this mix-up, I was confused by your first email and thought the “no boxes” issue was in Firefox – not IE.

Anyway, I now saw the problem in IE. It seems that this is generated by some old AllWebMenus code (from v3) that you have inserted multiple times in your page:

Removing this lot will fix the problem. However I recommend that you also clean up the rest of the code, as this also appears in other places in your page.

Finally I noticed that your two menus are compiled with different versions (builds 874 & 898). This is not causing any problems currently, however we recommend that multiple menus in the same page are always compiled with the same version in order to avoid possible problems in the future.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Tracey, Mike
Initial Email Subject: Joomla
Support Case Month: October 2012

Hi I was wondering if there is a way to create just one menu for joomla, rather that create a menu for each tab. We have been having some server issues (that are getting fixed) and noticed the performance of sites with your joomla menus that are a different tabs are the slowest.

So just wondering if it is possible now to create just one menu for all my tabs as it was not when I first purchased your software.

This site is a joomla site and it is using one static menu that I update using your software.

{URL REMOVED}

And this site has multiple menus so the client can update their menus through joomla

{URL REMOVED}

Tracey

Reply From: Likno Customer Support

Hello,

I am afraid I do not fully understand what the problem is. What do you mean by "different tabs"?

I checked your page and I do not see anything resembling tabs there...It is also not very clear when you say "is it possible now to create just one menu for all my tabs...". I even checked our past correspondence but I did not find anything about tabs.

Can you please clarify your question further?

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Stacey, Mike

Hey Guys, thanks, I could force the hand but auto should have worked.

There was also an issue with the Positioning Relative To An Element Or Image which seam to be corrected, however this really was not a big deal just move the image where you want it with css.

I have run into another issue with the mixed mode(I have looked for documentation on your web site) The problem is when it is compiling in mixed mode it is not attaching the dynamic menu to the correct header. I have attached a screenshot to show the desired structure of the menu so the joomla menu item can be added dynamically by the administrator.

If you go to

{URL REMOVED} you will see Sub Menu 1 and Sub Menu 2

But all the joomla menu is attached to Sub Menu 2.

The desired structure would be

Sub Menu 1 (Created With AllWebMenus) - With Sub Menu 1 (Joomla Generated)

Sub Menu 2 (Created With AllWebMenus) - With Sub Menu 2 (Joomla Generated)

If you could point me in the direction on how to solve this issue that would be great. Even if I have to create multiple menus that would be a satisfactory solution.

I do have a couple more questions but will send that in another email so not to get thing mixed up

Thanks
Mike

Reply From: Likno Customer Support

Dear Mike,

I am not sure I fully understand what you want to do.

Do you want some Joomla items to go under one submenu and some to go under another? If so, then you will indeed need separate menus, as all the "Dynamic" items have to be under a single menu item.

It would help me if you can show me what would be the structure of the FULL menu, having noted which items will come from Joomla and which will be static. For example:

(in the following structure the green items are dynamic)

Home
Pages
Page1
Page2
Page3
Contacts Us

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Stacey, Mike

Hi Kostas, so I have tried adding in multiple menus and what it does is when you upload and install a new menu it deletes the existing one

Is there a way to have multiple menus with out deleting any?

Thanks

Mike

Reply From: Likno Customer Support

Dear Mike,

You can have as many menus as you want in a page. The only requirement is that the menus have different compile names in the Project Properties:

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Stacey, Mike

Hi,

Please see the following email sent May 16/2011. Is there now anyway to make all the single menus within the navigation bar as one complete navigation menu with the flyouts and have it updatable through Joomla?

Thank you

Mike

Reply From: Likno Customer Support

Dear Mike,

The only way to do this is if your menu is fully populated in Joomla. You cannot do this if you want extra items defined in AllWebMenus or if you want each main menu item to have customized styling (e.g. with different background).

If on the other hand you create a Joomla menu with the full structure your menu should have, and if your menu only uses the Style Editor values for its appearance (with no customizations under the Menu Editor) then this will work fine and you can have everything in a single menu.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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