Knowledge Base support case for Likno Web Scroller Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Ken
Initial Email Subject:   problem with scrolling
Support Case Month: December 2013

There is a problem with a scroller made with scroller builder. It  scrolls very slow and  in a ragged pace when you press "next" button.

When I test scroller on my computer, everything is working.

Reply From: Likno Customer Support

Hello,

You may want to increase the speed of the scroller. In order to do so, go to Style Editor tab and increase the value of the Speed in Behavior section.

increase jquery slider speed

Then, you need to re-compile your scroller project and re-upload the produced files to your server.

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

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Knowledge Base support case for Likno Web Scroller Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Fred
Initial Email Subject:  black screens between items
Support Case Month: September 2013

Dear support,

When I open the webpage {URL REMOVED} it initially shows black screens between the items. When everything is loaded it runs smoothly. How can I avoid the black screens?

kind regards,
Fred

Reply From: Likno Customer Support

Hello Fred,

I have a guess that you have black background on your scroller container CSS properties.

Please, go to the Style Editor tab, in Container Area CSS and choose None (Transparent) to background color or another color (for example white) if that best fits your design.

jquery scroller slider CSS properties

After you have done this you need to recompile your project and re-upload the produced files.

Thank you!

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Fred

Hello Support,

Thanks for the fast reply. Everything works fine now.

Kind regards,
Fred

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Knowledge Base support case for Likno Web Scroller Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Mark
Initial Email Subject:  Web scroller
Support Case Month: October 2013

Hi,

Can the web scroller achieve a similar effect as seen on: http://www.harvard.edu?  What I'm looking for specifically is to have the center picture become a faded left side picture as the next center picture slides into place from the right side.

Thanks,
Mark

Reply From: Likno Customer Support

Hello Mark,

You can find that scroller as a mockup in Likno Web Scroller Builder.

In Example 14 (Harvard mockup)  the opacity effect is achieved according to the following properties.

scroller slider item CSS properties

Let me know if you need more information.

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

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Knowledge Base support case for Likno Web Scroller Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Bill
Initial Email Subject: Scroller Builder
Support Case Month: August 2013

It worked after I uploaded the expression web add on.  The scroller does not appear in the page, I only get an error message.

slider scroller error message

Reply From: Likno Customer Support

Hello Bill,

In your project you have set that you are using for your scroller population a div with a class ="Widget-Realtor-Big_content"

jquery slider scroller class name

But in your page you have no div with such a class.

jquery slider scroller class name

That's why you get the error.

In order to correct that, just grab the sample code from your project and paste it into your page.

jquery slider scroller sample code

Thank you!

Kind Regards, 
Aris
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Bill

That was it.  Thanks

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Knowledge Base support case for Likno Web Scroller Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Steve 
Initial Email Subject:  Scroller
Support Case Month: November 2013

I am unable to use cut and paste hot keys or menu commands in Web Scroller,  for example when I want to paste in a link to a website, I am unable to do so.

Reply From: Likno Customer Support

Hello Steve,

Is there any chance that you have the Webroot Secure Anywhere software?

Thank you!

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Steve

Yes, I do.
Steve

Reply From: Likno Customer Support

Hello Steve,

This is what another customer of us reported:

Found the problem, it wasn't your software.

I have Webroot Secure Anywhere running (launches with windows) and this was preventing pasting.

Below is the solution I found - should you encounter similar issues from someone else.

The symptoms you are experiencing are related to the Identity Shield functionality, which is explicitly made to block access to certain functionality such as the screen contents and clipboard in some cases.  There are a few possibilities on what is occurring in this specific one. I make the assumption, though possibly inaccurately, that a browser is running while this symptom occurs. If no browser is running at all and this continues to happen, contact support immediately for diagnostics gathering and escalation.

Go to the Identity & Privacy tab and click "View/Edit Protected Applications"

- Is the DB program or any part of it listed under "Deny"?  If so, change it to "Allow".

- Review the "Deny" list.  Any program that you explicitly trust that is set to "Deny" may be changed to "Allow" safely.

Please, let me know how that worked for you.

Thank you!

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Steve

That was the problem.

Thanks,
Steve

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