Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From: Graeme
Initial Email Subject: Help please
Support Case Month: April 2012

Hi

I installed the awmenu on the following site :

www.bjcole.co.uk

It has recently stopped working in Safari.

I have downloaded the latest version I am able to : (5.3 #846)

It works ok in Firefox / Chrome.

Is this an issue with your script - or - do I need a newer build ?

Thanks

Graeme



Reply From: Likno Customer Support

Dear Graeme,

It appears that the menu on your website was compiled with an *old* version of AllWebMenus (see “release history” here: http://www.likno.com/whatsnew.html ).

You need to update/upgrade your AllWebMenus and re-compile/re-upload your menu files, as the *old* compiled menu cannot support the latest browsers and standards. Some browser versions did not even exist by that time (e.g. Safari was officially released in June 2011).

How?

- Login to your Likno User Area at http://www.likno.com/userarea

- Click the "View/Manage Licenses and Plans":

user area

- See there if your Update Plan has expired or not.

            If "expired" then click the "Renew" link and renew your Update Plan.

- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.

- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:

menu activation

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.

Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.

Thanks!

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider) or design for your websites!

Reply From: Graeme

Hi

Thanks for your quick response.

To confirm -

1. The build I’m using (#846) is the issue - and your script is now compatible with Safari 5 ?

2. If I purchase the current build (#890) - will I need any additional ‘add-ins’ to make my menu visually work as on the site - www.bjcole.co.uk ?

3. I am currently mostly developing Drupal 7 websites .. and now see there is an add-in for that - I will be using that too.

4. As a long term user having to re-purchase - is there any other ‘offer’ or Discount Code available ?

Looking forward to your response

Graeme

Reply From: Likno Customer Support

Dear Graeme,

1) Yes, our old version had the issue, and the latest version of AllWebMenus fully supports all the latest browsers including Safari 5.

2) No, you do not need any extra add-ins for this menu. You will only need an extra add-in if you want a “Sliding” (aka “Accordion”) menu.

3) Glad to hear this. You can download the Drupal module and read instructions in the following page:

http://www.likno.com/addins/drupal-menu.html

4) Yes! You should not re-purchase (this would cost $59.95). Instead you should login to your User Area account and “Extend” your “Update Plan”. This will cost you only $29.95 for one year of free updates (with more discount if you want more years)

Let me know if you do not remember your login details or need more help.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider) or design for your websites!