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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Sami
Initial Email Subject: Menu update
Support Case Month: October 2012

When I update the menu it does not update. I have followed the directions.

Link and upload, it does not show up in my editor. I use Dreamweaver and Microsoft Expression web and Microsoft 2003.

I have tried it in all my web editors. I have the menu built I need to update the changes.

Thank You

Sami

Reply From: Likno Customer Support

Dear Sami,

First of all, please make sure that you are compiling into the correct folder. I am stressing this as it is very easy especially in windows 7 to compile into the “Documents” folder of a different user and hence believe that the compiled menu is never updated. Confirm by checking the compiled menu file (“menu.js”) date.

If this is indeed the correct new file, then make sure that you upload it correctly, and also try deleting the browser’s Cache Files (or Temporary Internet Files).

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Sami

It’s still not showing up. I am compiling but there is a message showing that the files will not be seen in a different location when I compile, I click ok and the menu compiles  into the right menu location. It says to upload and I don’t see the new menu in preview after the compilation. I have other named menus in the awm folder, should I delete those. I’m concerned that if I delete these files that I will lose the menu.

Reply From: Likno Customer Support

Dear Sami,

First of all, please send me screenshots of any messages you see, so that I understand exactly what is going on.

Secondly, is the problem that you do not see the menu within the preview of Dreamweaver & Expression Web?

If so, then this is natural! The standard preview of these product does not allow JavaScript components to display. In order to see the menu you will have to look at your pages with a browser, or you will have to use the advanced preview (i.e. “Live View” for Dreamweaver & “SuperPreview” for Expression Web).

The best test however is always to see your pages in different browsers.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Likno Customer Support

Here is the message I receive every time I open my web menu. I click ok and it continues to the menu.

I have compiled the menu and it doesn’t show up online either.

Here is the URL www.sfvaaconvention.org

Thanks for your support.

Sami

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Likno Customer Support

Dear Sami,

The first message you get is telling you that an image used in the menu is not found. To correct this issue you need to:

1) if you indeed want to use this image, use the “Locate & Restore Missing Images” button and locate this image in your hard drive

OR

2) if this image is no longer used, open any image property (to get to the Image Manager), right click on the missing image and “clear links” to that image:

Regarding the online menu, I checked your site with different browsers and the menu was there working fine:

Do you still not see it?

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Sami

Yayyyy I see it now, thanks so much. You’re awesome

Sami

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Steve
Initial Email Subject: Latest version now won't show menus in Dreamweaver
Support Case Month: October 2012

Uggh! Now when I recompile my menus with the latest version of your program, I can't view them in the "Live View" of Dreamweaver any more.
This is pretty annoying since now to proof a menu I either have to create a test directory and upload the site there or take my chances and put it on the live site (which I really don't like to do) until I've seen that it looks and works right.

Would you suggest I downgrade back to my earlier version until you've had a chance to look into this?

Just one small note that I just noticed. Your website says my support expired on Aug 21, 2012. But, I renewed it just the other day.

Thanks,
Steve

Reply From: Likno Customer Support

Dear Steve,

Regarding the “Support Plan”, this is indeed expired but you do not need to worry about it. What you have renewed is the Update Plan.

The distinction between the two is that:

1) The Update Plan allows you to get the latest versions and updates

2) The Support Plan allows you to ask us “how do I”-type questions (and was mostly introduced to control users that abused our free support policy)

Regarding the “Live View” however, there should not be any change between different AllWebMenus versions on that aspect! The menu should always be visible in the “Live View”.

If you still want a previous version I can arrange that for you. Just tell me which version you want to use and I will send you a direct link.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Steve

I don't know what to tell but…

I reinstalled Ver. 5.3 Build 896 and now "Live View" is working again. Yea!

Steve