Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Bill
Initial Email Subject: new web site
Support Case Month: July 2012

I started another site.  I added “elmcrestpartners.com to the modal window, but the modal windows do not work?

http://www.elmcrestpartners.com/about-us.aspx  links at the bottom on “father in-law

Bill

Reply From: Likno Customer Support

Dear Bill,

It seems that the online file is compiled for different domains:

modal window compiled for different domains

Please make sure that you selected the correct domain to compile for.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Bill

I had multiple versions and it was seeing the wrong one.  I have corrected but it must be something else as it still does not work. Any other thoughts?

Bill

Reply From: Likno Customer Support

Dear Bill,

Please make sure that you properly uploaded all the compiled files!

It seems that the library file “likno-modal-lib.js” is missing from the online folder (although the compiled file “LMElmModal.js” and “jquery.js” are both there).

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Bill

Forgot to put it back.  It still does not work?

Bill

Reply From: Likno Customer Support

Dear Bill,

modal window page links settings

You have selected the “page links” option, hence the [target="ModalName"] will not work. You need to use [target="ModalName_single"] instead.

Please try changing your page link to:

<a href="http://www.agosonline.org/InMemoriam/averette-he-2005.asp" target="MWWindow900X800_single">father in-law</a>

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Bill

Thank you!

Bill

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Barry
Initial Email Subject: Menu Displays when opened from drive fails on Site
Support Case Month: October 2012

Hello

Menu displays on localhost but it doesn't online.

Related URL: http://dr.volcorp.org/Default.html

Reply From: Likno Customer Support

Hello,

I just visited your site and I do see the menu! Did you fix it in the meantime?

If not can you please send me:

1) a screenshot of what you see

2) a screenshot of the “About” box of your browser

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Barry

IE8 Error

IE8 Blank

IE9 Blank

Safari Works.

Reply From: Barry

You are correct I removed that and the menus show up.

However only on Safari the Roll Over works and the IE machines the mouse rollover does not work.

When I click I get the color change which is the same effect I set for roll over and click.

Barry

Reply From: Likno Customer Support

Oops, sorry, I checked with Firefox & Chrome...

Indeed there is a problem in IE and it seems to be originating because of an open <script> in the header. Specifically this line:

<image001.png>

is not properly parsed (as the page is “html” and not “asp”), hence the tag remains open. If you remove (or fix) this line everything will work.

I believe you can also set your server to parse html files as if they were asp.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Barry

You are correct I removed that and the menus show up.

However only on Safari the Roll Over works and the IE machines the mouse rollover does not work.

When I click I get the color change which is the same effect I set for roll over and click.

Barry

Reply From: Likno Customer Support

Dear Barry,

I just checked your site again and I do see the roll-over effect in all browsers:

<image001.png>

Are you sure you still have this problem in IE? Did you delete your “Temporary Internet Files”?

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Barry

its something specific on the two test boxes I have.

I tested in windows 8 metro and non metro on another box and it worked.

I cleared the history and cache etc.

Thanks,

Barry

Reply From: Likno Customer Support

Dear Barry,

Is it possible that you have changed a specific IE setting that affects this, however I could not possibly guess which one.

I believe the best chance in troubleshooting this is to compare the IE Settings registry from your test-box with that of a machine where it works.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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December 22nd, 2012Problem with server name

Knowledge Base support case for Likno Drop Down Menu Trees, abstracted and stripped of all user’s private info.


Initial Email From:
Ernesto
Initial Email Subject: problem with server name
Support Case Month: May 2012

Hello Kostas, 

Do you have some info about why I have to call the site on our internal servers using the
IP Adresses.
I mean, using links like:
a) http://servername/it_projects  are not working.
Same target using a ip:
b) http://10.166.xxx.xxx/it_projects is running. 
I found some information in your support site, about that I have to "register" an address.
But only if we buyed it for "a single" domain.
So I was thinking that we can use it like example a)
Thanks again for the "perfect" support. 
Br. Ernesto

Reply From: Likno Customer Support

Dear Ernesto,

Please check your Project Properties. If you are compiling for “localhost” then it will indeed only work for IP or “localhost” but not for a named server (even if local).

Make sure that you are compiling for “unlimited” to avoid this issue:

project domain settings

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Ernesto

Hello again...
all working fine. Thanks for help.

Ernesto

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Knowledge Base support case for Likno Web Accordion Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Carole
Initial Email Subject: Can not compile project 
Support Case Month: November 2012

We bought yesterday a license for LWAC Builder but still we can not compile any new project...

Please help.

Carole

Reply From: Likno Customer Support

Dear Carole,

I see that you purchased the 3-domain license but you have not allocated any domains to use.

So the Activation Code you took will only work for localhost.

If you want to compile for an online site, please allocate the related domain (through your User Area account) and get a new Activation Code.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Wilson
Initial Email Subject: Menu not shown online in Joomla website
Support Case Month: July 2012

Dear Sir,
I am currently trying the software in Joomla. Everything is perfect on local pc. But when I'm trying it on server, everything works fine but menu is not displaying.
My site is http://www.ecreators.in/album/
Even source code is showing menu22 is present and it's position is relative to banner1.jpg which is also there. I have also enabled the plugin. Installation is perfect without any errors (Joomla 2.5 component).
Why it's not showing on server when it is perfect on localhost. Please advise if I need to do anything extra on server.
Regards,
Wilson

Reply From: Likno Customer Support

Dear Wilson,

It seems that you compiled the project only for Localhost!

Did you purchase a license yet? If not, then I am afraid you cannot view it online!

If you did purchase a license, then please open your project in AllWebMenus and go to “Add-ins -> Joomla Menu -> Choose Domain” to correct this.

Regards, 
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Wilson

Dear Sir,
Thanks. I am satisfied with your software on both static and dynamic sites. I will come back to you soon.
Regards,
Wilson

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