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Knowledge Base support case for Likno Web Scroller Builder, abstracted and stripped of all user’s private info.

Initial Email From: Roman
Initial Email Subject: Web Scroller
Support Case Month: August 2012

Dear sirs.

I have a lot of Your products and I am very satisfied. But I have problem with "web scroller". See PDF file, please.

When I try to make scroller with images stored in my local web site, I see no result either in preview or in the browser.

Can You write me, please, where is the error ?

Thank You very much for the answer.

Best regards, Roman

Reply From: Likno Customer Support

Dear Roman,

I noticed that you set the images to be on a website folder:

This means that this path you use will be relative to the page. The paths you used seem to be ok for the online site, but locally “/images” would translate to “C:\images”, which is not what you would want. If you change the path to “images/gon/gon01.png” (without the starting slash “/” ) then the scroller will work in the local site.

Regarding the preview, there seems to be some problem as it was supposed to work by simply copying the image files in the assets folder. I will forward this to our developer team to see what they say about it.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Roman

Hi Kostas, thanks for the answer.

Yes, without backslash it works on local site folder, which "call" the scroller js, but "preview" is not working. I know it.

My idea was make it independent on the site, so I want to use "root-relative" path. It is not possible in this time, all right, I have no problem. I will wait for Your SW developer´s solution and answer.

Using assets folder - it works, of course. But the size of web is increasing (I have 2 sets of the same images).

Regards, Roman

Reply From: Likno Customer Support

Dear Roman,

This is to let you know that the latest scroller release fixes the problem you had with the online image not showing in the preview.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Sheldon
Initial Email Subject: All WebMenus not showing up in WordPress site
Support Case Month: July 2012

Hello,

Everthing installed in WordPress correctly but the menu does not display on the site pages. The data is in the source of the page. I set the menu position to custom in WordPress and in the program the menu position is set is set to window to test and I activated a WP 2011 template and it still does not show up.

Also, the widgit does not work. it shows up in the inactive widgets area but when I try to us it the warning "Warning!!!"
It seems that you chose the AllWebMenus menu widget from the 'Available Widgets' panel."displays... I thought it might have somthing to do with the above.

Thank you,
Sheldon

Related URL: http://www.apltd.com/wordpress3_1_4/

Reply From: Likno Customer Support

Dear Sheldon,

I checked your page and I see that the menu code is there but the menu does not appear.

Did you choose a Positioning “Relative to Element”? If so, then you also need to have a positioning element in your page for the menu to show.

If you are not sure, please export and send me your menu project so that I can have a look.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Sheldon

Hi Kostas,

It's set to window… attached is the file.

Thank you,
Sheldon

Reply From: Likno Customer Support

Dear Sheldon,

It seems that your menu was compiled for “localhost” so it does not appear online:

Please make sure that you are compiling for the correct domain. Also not that I have changed your Server-Side license to “Unlimited Domains”. To see the change in AllWebMenus you need to get a new Activation Code (for free of course) from your User Area account.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Sheldon

Thank you Kostas…

Sheldon