Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Diane
Initial Email Subject: Modal Windows
Support Case Month: May 2012

Hi Kostas,
I've created a modal window in which I'm displaying the login portion of another web page. My intent is that the user would login via the modal window and when the Enter (submit) button is clicked, the user should be validated, the modal window closed, and the page that results from the users login should display in the parent window. But, the page that results from the users login is displaying in the modal window. I'm also having trouble getting the modal window to close consistently when the user clicks to close it (or hits ESC).
I've tried using the code both inside and external to the modal project. Right now it is external.
I appreciate whatever direction you can provide.
Best regards,
Diane

Reply From: Likno Customer Support

Dear Diane,

Regarding the form not loading in the main window, all you need to do is to add “target=’_top’” in your form:

<form name="loginform" id="loginform" method="post" target="_top" onsubmit="return submitForm(this.submit1)" action>

You also say that the modal does not close consistently. I assume you refer only to the ESC key, which will indeed not work while the focus is in the form (which is within an iframe). I am afraid that there is not much we can do about this though.

If you see the closing problem anywhere else (or any other issues at all), please let me know.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Diane

Hi Kostas,
Thanks so much for your quick reply. Unfortunately, the form is a core component of the Learning Management System we're logging into, and is an .asp page that I don't have access to. Can you suggest any other way?
My thanks,
Diane

Reply From: Likno Customer Support

Dear Diane,

How about the landing page? Is this also part of the system?

If you can edit the landing page, you can add a JS check that will “break out of frames” and always load in the top window.

If this is also not possible, then you may try loading the form as “Ajax” instead of “External”. This should also work, as long as the login form does not have scripts.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Diane

Thank you, Kostas … you’ve solved my problem!

Best wishes for a wonderful weekend!

My regards,

Diane

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Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Daniel
Initial Email Subject: Activation
Support Case Month: October 2012

Hi group,
I just bought the modal windows builder. My login information on likno website is {LOGIN INFO REMOVED}.  This email address is my email address at the office and my likno software is installed on my laptop, so I cannot access to the email reply that contains the informations for download and activation.  Could you please send me that email to my personal address,{EMAIL REMOVED}, or tell me how I can change the information in my login area ?
Thanks for help.
Daniel

Reply From: Likno Customer Support

Dear Daniel,

You can do everything from within your Likno User Area account.

To download the latest Modal Windows or Activate it, please go to the “Likno Web Modal Windows Builder” section.

To change your login info, please go to the “My Profile” section.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Daniel

Dear Kostas
Everything is ok now. I love this software.
Appreciate your help!

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October 20th, 2012AWM: Activation problem

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Sébastien
Initial Email Subject: Licensekey cannot be actived on my computer
Support Case Month: May 2012

Dear sir,

I have a license key (my login is : {LOGIN INFO REMOVED}).

i have installed it on my computer and i cannot activate, but i have taken the version that i should can activate on my computer 5.3 #844 (the last version that i can)

(i must format my hard disk)

can you help me please

best regards,

Sébastien


Reply From:
Likno Customer Support

Dear Sébastien,

Did you by any chance install a newer version before installing the one you can activate?

Please try fully uninstalling AllWebMenus, then installing the one you can activate.

Let me know if this corrects the problem.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider) or design for your websites!

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