Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Support Case Month: March 2012
Initial Email Subject: Likno Menu stopped working

Initial Email From: Ted

I have had my clients website up and running for almost a year. All of a sudden my menu stopped showing up on his website. I recompiled the menu and moved the appropriate files over to my server...no success. Could you give me suggestions on what to check?

Thanks,

Ted

Reply From: Likno Customer Support

Dear Ted,

I checked your site and there is no menu Linking Code in the main page. Please try compiling the menu again and Linking it into the page.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider) or design for your websites!

Reply From: Ted

Hi Kostas!

I am confused about one thing...locally it works just fine.

I moved over my index.html file, my recompiled files and an include file that calls the menu... main_menu.inc.

It seems that a disconnect is happening....I checked my include file call and it seems just fine. What gets me is for this to just stop working. I haven't touched the site in months!

I went to the site and checked the source...I can see my .inc call to the above file. Any suggestions would help. But I will continue to look at the issue.

Thanks for you response!

Ted

Reply From: Likno Customer Support

Dear Ted,

I checked your page’s Source Code again, and found some things like this:

php-menu

If your page was a PHP page, then this should NEVER show! It should be parsed by PHP and only the result (if any) should be visible in the code.

Is it possible that your host changed something on the server and this (and possibly more) page(s) is no longer treated as PHP but as plain HTML?

This would explain why the menu include file is no longer included and the menu no longer appears…

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider) or design for your websites!