Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Chris
Initial Email Subject: Current customer problems with menus
Support Case Month: October 2012

A) My program has stopped compiling new .JS menu’s – it goes thru the process as it did before, asks if I want to overwrite previous which I say yes but the previous .js file remains unchanged – can you offer any insights as to why this would suddently start happening.

B) Menu works fine except when I check it on my Motorola Razor phone the menu works the file time something is selected then the menu collapses to the left into a tiny little box and remains unusable for the remainer of the session leaving my site without any menu system at all – is this particular menu theme incompatible for phones – I need one that will work for both PC’s and PHONES and I assumed all of your menus did – am I wrong?

Thanks

Chris

Reply From: Likno Customer Support

Dear Chris,

a) It sounds like the compiled menu file is somehow locked by windows and cannot be overwritten. Do you maybe have it open in another application? Did you try manually deleting it?

b) You are correct, all our menus should work the same in phones and PCs. However I am not sure I fully understand the problem. What is this “file time something” that is selected? Are you referring to a user action (e.g. “when the user selects this…”) or is this something that happens automatically?

Also, which browser does your phone use? Are you able to see our online example page and are all the menus there working?

http://likno.com/examples.html

Finally, I noticed that your menu generates a horizontal scrollbar. This happens because you asked for it to have the same width as the page, but you positioned it 15px from the left side (so it goes 15px outside the screen on the right side).

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
John
Initial Email Subject: Joomla 2.5 component and AllWebMenus are not compatible
Support Case Month: February 2012

The component will install but will not generate a structure that you can download to your AllWebMenus it simply takes you back to the main joomla administration window.  Which makes this menu system non-functional for Joomla 2.5.x websites.  And like hood of it being compatible with Joomla 3.0 is even less likely.

All WebMenus saves me time in having to write the code my self.  However I am not oppose to doing so,  However how you address this will determine how I go forward with purchasing your menu system.
If no fixes are made and you simply disregard my note of a Major bug.. Then so be it.  I am finding that I really Like Joomla.  So if I continue to use this platform for some of my web projects I may consider not paying for additional years when the product doesn't support itself after I purchase the extension on the product itself.  I simply have to wait for someone else to complain about Joomla / AllWebMenus not being compatible with each other.

Your program works great with Static HTML sites or with WordPress.
Just not the current version of Joomla.

Reply From: Likno Customer Support

Dear John,

We have just released a new component that will also work in Joomla 2.5 (build 1.1.15, zip for 1.6+). Would you please download and test this?

Let me know if you find any problems that we missed:

http://www.likno.com/addins/joomla-menu.html

Again thank you for your feedback and understanding regarding the delay in resolving this issue.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: John

The menu works great however this is one major problem that I have found.
Using the standard Joomla menu system.  Certain menu items are not visible to the public access and are only visible if you are logged in.
Using Joomla 2.5 you can now create your own groups and extend the functionality of hiding specific menu items.
Using AllWebMenus and creating a dynamic web menu which is suppose to be the same as the Joomla menu.  However, it shows all the menu items to the public even if you are not logged in.
If you go to {URL REMOVED} you will see that there is a "Members only" menu and an "Admin Articles"  this should to not be visible to the public.  Additionally if I am logged in as a member the Admin Articles should not be visible by the members as they don't have rights to that aspect of my Joomla System.
However with the allwebmenus menu system they can know the menu item and the sub items listed.  Making my full menu structure visible.

You have selected to create a menu structure of "Dynamic Type".

This means that the menu items in AllWebMenus will only be used for preview/styling purposes.

In your actual pages these items will be ignored and the menu will be populated "dynamically" based on the plugin settings.

The styles in AllWebMenus Style Editor will be used to form the actual menu items.

What this means to me is that AllWebMenus should follow the same structure as does the Default Joomla Menu System.

Reply From: Likno Customer Support

Dear John,

We just uploaded the new build (886.2) which also supports access levels in the menu.

Please test it and let us know if it needs anything else:

http://www.likno.com/download.html

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: John

Same Problem
Menus:

  • Members only (Members Only Group)
  • Admin Articles (Super User Group)

Both groups are currently visible by the public.  Also I have tested this on FireFox and Chrome, I have also dumped the cache

Reply From: Likno Customer Support

Dear John,

Have you set the specific menu items in the Joomla admin to require higher access? Can you please show me what you did with a screenshot? Where did you specify in Joomla that these menu items should not show without access rights?

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: John

Here is the AllWebMenus with no one logged in: 
As you can see Members only and Admin articles is visible where if you compare with the Joomla Standard Menu you will see these menu items are missing.  All I have to do is disable the AllWebMenu and disable the plugin, re-activate the standard menu system to see the Joomla menu system.

Image 1:   ALLWebMenus no one logged in

Joomla menu

Image 2:  Joomla Standard Menu

joomla 2.5  menu

See Also:
Access Control Lists --- Joomla
http://docs.joomla.org/Access_Control_List/1.6-2.5/Tutorial

Reply From: Likno Customer Support

Dear John,

According to your screenshots, everything looks fine and I was not able to find the problem.

Do you have direct access to the Joomla database? If so, is it possible to check the “menu” table and send me a copy of the menu items you see there? I am especially interested in their “access” column value, but it would probably help to have all of the columns.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

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