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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.

Initial Email From: Ken
Initial Email Subject: Wrong path to gif on start up
Support Case Month: December 2012

Hi, when open up my project I have forever gotten this message:

C:\Program Files\AllWebMenus4\Image Gallery\Bullets\bullets_22.gif

There is no folder for AllWebMenus4, I'm up to 5 now.  I can just click "Continue" and there is not problem with any of the menus.  It's just plain annoying.  I tried looking for some config file that pins to the gif, but no luck. The bullets_22.gif is in the menus\menu_data folder.

There must be a wrong path in the config file somewhere.  Can you please help?

Thanks
Ken

Reply From: Likno Customer Support

Dear Ken,

This message appears when an image used in your menu project cannot be found. I understand that you have a menu that used the specific bullet (possibly as a “hasSubmenu” image?) and when you switched from AllWebMenus v4 to AllWebMenus v5 and removed v4, you started getting this error.
The solution is to “Locate & Restore Missing Images” and point the application to the “Image Gallery” path under the v5 installation folder. Do not forget to save your project after doing this.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Ken

Done.  Thanks!

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Sondel
Initial Email Subject: Error message: Wrong filename!
Support Case Month: October 2012

Hello Support Team!

I keep getting the following error message when trying to upload the awmmenu1.zip via the WordPress AWM upload.

I am unable to do any menu updates for my clients until this glitch can get resolved.

I have received this same message on two different WordPress sites... hosted on two different servers.

Reply From: Likno Customer Support

Dear Sondel,

We just released a new version of the plugin (1.1.14) which resolves this problem.

Please download it here:

http://www.likno.com/addins/wordpress-menu.html

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: David
Initial Email Subject:  AllWebMenus PRO
Support Case Month: April 2012

When I load the web page locally on my PC that has the new menu object, I get the question at the bottom of the frame.  The menu is java-script, would a user really need to lower their IE security settings to make this go away?  My settings are also included below.  I don’t want users to have a hassle using the new menu each time they come to my website…what is the most elegant way to avoid this dialog?

Thanks,

-David

Reply From: Likno Customer Support

Hello,

This is NOT a problem and you should not worry at all.

See why below:

When you preview a local web page in Internet Explorer that contains javascript (like our projects do), you get the following message:

[To help protect your security, Internet Explorer has restricted this webpage from running scripts or ActiveX controls that could access your computer. Click here for options... ]

This is not a problem, as the "security" warning never appears ONLINE on your actual pages but only locally, for the pages that are located at your PC.

Furthermore, this is not related to Likno javascripts but to ANY javascript running on your pages locally (default behavior in Internet Explorer).

This does not happen when pages have been uploaded to a web server and are then viewed online.

To overpass this Internet Explorer warning locally, you can click on the message bar and select "Allow Blocked Content":

Then, a warning dialog will appear and you can just press "Yes" for the web page to properly load all javascripts (do not worry about the warning, our scripts are 100% safe).

You can read more about the IE Information bar at:

http://support.microsoft.com/kb/843017 (Windows XP)

http://windowshelp.microsoft.com/Windows/en-US/Help/91b1038d-3f53-43a3-8bd8-9551e7c0b7c61033.mspx (Windows Vista)

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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