Knowledge Base support case for Likno Web Scroller Builder,  abstracted and stripped of all user’s private info.


Initial Email From:
John
Initial Email Subject: Scroller for ipad
Support Case Month: May 2013

I like your scroller program and have a use for it.  Is there the ability to swipe with your finger on the scroller to move it along or do you have to tap on the arrows?

Thanks,
John

Reply From: Likno Customer Support

Hello,

The feature you asked for has been developed and will be included in the next official release of Likno Scroller (we expect this sometime in next week).

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: John

Thanks – I’ll talk to my customer.  We’re trying to deal with the responsive website thing…

John

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Gerald
Initial Email Subject: no Buttons shown with Safari
Support Case Month: July 2012

Dear Ladies and Gentleman,
my Admin told me to contact you. He had done my webpage with Likno Software. Unfortunately it doesn't work with Safari. With IE and Firefox perfect. My Customers using Safari have problems, because no Buttons are shown at the Menu.
Do you know, why? Can you help me please!
best, Gerald
www.cr-photo.de

Reply From: Likno Customer Support

Dear Gerald,

The problem is that your menu has been compiled with a very old version of AllWebMenus that did not support Safari 5 (as Safari 5 was released about a year later and introduced some new incompatibilities).

I see that you have extended your Update Plan this March, so you are eligible to free updates up to March 2013.

Please download the latest version from your Likno User Area account  (and if required, also get a new Activation Code):

download latest AllWebMenus version

Then please recompile ALL your menu projects, and upload the new compiled files (including the “awmdata” folder).

This will make your menus support all the latest browsers and mobile devices.

Let me know if you find any problems.

Regards, 
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for Likno Web Accordion Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Dave
Initial Email Subject: Accordion Builder Question
Support Case Month: June 2012

Hi,

I'm using Accordion Builder on a new client project and wish to have a side accordion floating on the left of the window. I've used Example 15L as my source and all works fine on standard monitors. However on mobile devices the pop out goes into the other content on the site, I would like the pop out to be on top. I can't find anywhere to change the z index of the accordion. Is this possible, as at the moment the pop out content is hidden under other elements.

Thanks for any help.

Dave

Reply From: Likno Customer Support

Dear Dave,

I believe the default accordion z-index is “3”, and indeed currently there is no way to change this.

I have forwarded your request to our developers and hopefully it will be added within the week.

I will send you an email as soon as this is online.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Likno Customer Support

Dear Dave,

I just found this email regarding the z-index for the Accordion Builder.

I am informing you that

1) the default z-index is now 500

2) you can change this in the “Floating” Positioning property:

floating position accordion

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Dave

Hi,

Thanks for this. However I've just purchased continued support and updates and updated the software, but unfortunately it's still not working. I've loaded in my project, re-compiled it and replaced the link code in the html and it still doesn't work. The website I'm working on is http://www.cornishdreamcottages.co.uk/ You will see a special offers button on the left, if you re-size the browser to get the edge of the site close to the button and then click the button and scroll down the page, you will see that the accordion goes under some elements. The reason it doesn't go over all elements is because the top elements have been set to a z-index of 0. If you go to this page http://www.cornishdreamcottages.co.uk/about_treworgey.htm you will see that it goes under all elements.

Thanks for any help.

Regards, 

Dave

Reply From: Likno Customer Support

Dear Dave,

I had a look at your page and I believe I have found the problem.

I just uploaded a new silent release with the fix.

Please download the Accordion Builder again and recompile your project:

http://www.likno.com/jquery-accordion/download.php

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Dave

Hi,

Thanks very much, all is working perfectly now.

Regards,

Dave

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: Menu missing on mobile phones
Support Case Month: May 2012

Running version 5.1 Build 790 and have an issue with the menu disappearing on mobile phones.  Do newer versions resolve this issue???   My plan expired in August 2009 so an update may be needed.

Reply From: Likno Customer Support

Hello,

Yes, the latest AllWebMenus version supports all the latest browsers and mobile devices. The only known issues are with older BlackBerry phones (v5 or older) which were known for their poor support for web standards.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

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