Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Buddy
Initial Email Subject: new web site
Support Case Month: July 2012

Hello Kostas, hope you are doing great. I have a modal window.

Scroll down and click on Click here to see pictures of the New Pocket Park, How do I remove the words "Window with padding px and border px?

I'm sure it's simple but I can't find them to remove.

thanks,
Buddy

Reply From: Likno Customer Support

Hello Buddy,

There is no URL in the email to see, but I can imagine that you refer to the content of the Header or Footer areas:

modal window footer and header area settings

This is where you can change the content or disable it entirely.

Note that the above interface is of our new version which is available now online (in case you have an older one).

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Bill
Initial Email Subject: new web site
Support Case Month: July 2012

I started another site.  I added “elmcrestpartners.com to the modal window, but the modal windows do not work?

http://www.elmcrestpartners.com/about-us.aspx  links at the bottom on “father in-law

Bill

Reply From: Likno Customer Support

Dear Bill,

It seems that the online file is compiled for different domains:

modal window compiled for different domains

Please make sure that you selected the correct domain to compile for.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Bill

I had multiple versions and it was seeing the wrong one.  I have corrected but it must be something else as it still does not work. Any other thoughts?

Bill

Reply From: Likno Customer Support

Dear Bill,

Please make sure that you properly uploaded all the compiled files!

It seems that the library file “likno-modal-lib.js” is missing from the online folder (although the compiled file “LMElmModal.js” and “jquery.js” are both there).

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Bill

Forgot to put it back.  It still does not work?

Bill

Reply From: Likno Customer Support

Dear Bill,

modal window page links settings

You have selected the “page links” option, hence the [target="ModalName"] will not work. You need to use [target="ModalName_single"] instead.

Please try changing your page link to:

<a href="http://www.agosonline.org/InMemoriam/averette-he-2005.asp" target="MWWindow900X800_single">father in-law</a>

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Bill

Thank you!

Bill

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Bob
Initial Email Subject: Linking to Web Page
Support Case Month: April 2012

I have designed a new menu with your program and was able to compile the menu and link to a specific page. The menu shows on the preview but does not on the web (using Front Page) after publishing FTP.

Can you take a look at the page and tell me what is incorrect. I have not used your program for several years and have just extended my license today.

The page is www.bomarinterconnect.com/indexcopy22x.html  It is a temporary page I am using which will replace the existing index page.

Regards,

Bob

Reply From: Likno Customer Support

Hello Bob,

old version of AllWebMenus

It appears that the menu on your website was compiled with an *old* version of AllWebMenus (see “release history” here: http://www.likno.com/whatsnew.html ).

You need to update/upgrade your AllWebMenus and re-compile/re-upload your menu files, as the *old* compiled menu cannot support the latest browsers and standards. Some browser versions did not even exist by that time (e.g. IE9 was officially released in March 2011).

- First, login to your Likno User Area (http://www.likno.com/userarea) to upgrade your AllWebMenus license.

upgrade license

- Then, download the latest version from http://www.likno.com/download.html

- In your Likno User Area, click the "Get Activation Code" link, and get a new Activation Code for your installed program:

get activation code

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.

Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.

Thanks!

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Bob

Thank you for the update.

I have activated the license and have downloaded All Web Menus PRO 5.3. I have republished both the awm data and the page FTP. The menu does not appear. (using Front Page) Is there a position html tag that I must add to have the menu show live?

Bob

Reply From: Likno Customer Support

Dear Bob,

I just checked your site again and it seems that you still have the old files online!

old menu files

old menu version

Please compile your menu again, and make sure that you are uploading the correct files.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Bob

Thanks for your help.

I did not publish the menu.js

Great company--Great support!

Regards,
Bob

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Barry
Initial Email Subject: Menu Displays when opened from drive fails on Site
Support Case Month: October 2012

Hello

Menu displays on localhost but it doesn't online.

Related URL: http://dr.volcorp.org/Default.html

Reply From: Likno Customer Support

Hello,

I just visited your site and I do see the menu! Did you fix it in the meantime?

If not can you please send me:

1) a screenshot of what you see

2) a screenshot of the “About” box of your browser

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Barry

IE8 Error

IE8 Blank

IE9 Blank

Safari Works.

Reply From: Barry

You are correct I removed that and the menus show up.

However only on Safari the Roll Over works and the IE machines the mouse rollover does not work.

When I click I get the color change which is the same effect I set for roll over and click.

Barry

Reply From: Likno Customer Support

Oops, sorry, I checked with Firefox & Chrome...

Indeed there is a problem in IE and it seems to be originating because of an open <script> in the header. Specifically this line:

<image001.png>

is not properly parsed (as the page is “html” and not “asp”), hence the tag remains open. If you remove (or fix) this line everything will work.

I believe you can also set your server to parse html files as if they were asp.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Barry

You are correct I removed that and the menus show up.

However only on Safari the Roll Over works and the IE machines the mouse rollover does not work.

When I click I get the color change which is the same effect I set for roll over and click.

Barry

Reply From: Likno Customer Support

Dear Barry,

I just checked your site again and I do see the roll-over effect in all browsers:

<image001.png>

Are you sure you still have this problem in IE? Did you delete your “Temporary Internet Files”?

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Barry

its something specific on the two test boxes I have.

I tested in windows 8 metro and non metro on another box and it worked.

I cleared the history and cache etc.

Thanks,

Barry

Reply From: Likno Customer Support

Dear Barry,

Is it possible that you have changed a specific IE setting that affects this, however I could not possibly guess which one.

I believe the best chance in troubleshooting this is to compare the IE Settings registry from your test-box with that of a machine where it works.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Tomaz
Initial Email Subject: one more question
Support Case Month: October 2012

Is there a possibility to optimize/shrink/ .awm files?
Some menus are really large (487,6Kb)

kind regards
Tomaž

Reply From: Likno Customer Support

The “awm” file is the project file. You don’t need to upload that, nor it is used in the online menu. You just need it locally to change your menu in the future.

As such, there is no real “optimization” with regard to its size (half a Mb for your PC is really nothing, although online it would be a great deal)…

I suppose if you just need to store them you can zip them if you want, but I assume that your question was really based on the misunderstanding that this is used online.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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