Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Chuck
Email Subject: Menu only appears correct in Internet Explorer
Support Case Month: May 2013

Hello,

Please look at {URL REMOVED} using Internet Explorer 10. The menu looks as it’s intended and appears in AWM preview.

However, the menu expands horizontally to the right in Safari, Opera and Chrome. In Chrome and Safari, it also shifts down on the page.

Your thoughts?

Thanks,

Chuck

Reply From: Likno Customer Support

Dear Chuck,

I checked your menu and I see that the letters in the main menu items are rendered a little bit differently in IE10 (possibly due to the IE “cleartype” feature) and it is somewhat smaller. Specifically, the “Photo Gallery” text is 74px in IE10 as opposed to 78px in the other browsers. This causes the specific menu item to be 4px wider, and since you have set all the menu items to be “uniform” all your menu items are now 4px wider, causing the menu to be 28px wider.

The best solution would probably be to remove the main menu item padding so that the menu is smaller in all browsers, then set the menu minimum width to 953px.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Chuck

Kostas,

The IE10 rendering matches the preview in AWM. The only browser that does.

Shouldn’t there be an adjustment in AWM so a workaround like this isn’t needed? I made a couple of changes and it’s better now.
The font size difference is one thing. But the menu also shifts downward in Chrome and Safari.

Chuck

Reply From: Likno Customer Support

Dear Chuck,

The IE10 matches the preview, exactly because the standard IE component is used for the preview browser.

Regarding the height of the menu, this is also due to the difference in the font rendering. I assume that this is what you mean by “shifts downwards”.

I am afraid that there is no way for us to automatically adjust the menu to accommodate for this font difference. If you set a minimum width/height to the menu, then the required padding can be auto-calculated.

On the other hand if you set a specific padding, then it would be wrong for us to change this padding (even if we could) in order to make the menu have the same width between browsers.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Terry
Initial Email Subject: Menu Button Not Working in Firefox
Support Case Month: April 2013

Kostas,

I have main navigation buttons that work with Chrome, IE 8 and 9, Safari and Opera.  But they do not work with Firefox.  Can you have a look at the problem?

Terry

Reply From: Likno Customer Support

Dear Terry,

It seems that there is an error in your scripts. Specifically you are passing an “event” variable that does not exist. Since you do not seem use this variable anywhere, I suggest that you remove it.

Change the following line from:

function mNavi(event, id, n) {

To:

function mNavi(id, n) {

and all the links that are like this:

<a class="navlink" id="navlink2" href='javascript:mNavi(event, "a#navlink2", 2);' >

into something like this:

<a class="navlink" id="navlink2" href='javascript:mNavi("a#navlink2", 2);' >

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Adrian
Initial Email Subject: cross-browser issue 
Support Case Month: March 2013

Hello,

There is a small bug
- In IE7 - the menu slips to the right 2px
- In Google Chrome - it slips to the left 1 px
- In Firefox - it slips to the left 1 px, also

Works ok in IE8, IE9, Opera.
Not tested in IE10

Please advice.

Thank you

Reply From: Likno Customer Support

Hello,

Note that each browser may render the fonts slightly differently and this can cause a with difference.

The best way to ensure that the menu has exactly the same width is to specify it:

main menu minimum width

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Adrian

Hello,

Thank you for your prompt response.

It’s ok now.

For your knowledge this is what I’ve done:

I inserted a new div for IE7 especially, positioned with CSS hack.

I used browser specific offsets for the other browsers. Also I had to set the header font size at 6px (Opera splits the header also, because of the font size).

Best regards,
Adrian

Reply From: Likno Customer Support

Dear Adrian,

But this way your menu is still differently sized in each browser and you just “center” it with offsets.

If this is what you wanted, you could do it much easier (and more reliably) by selecting “top-center” in the Positioning property.

My recommendation would be to avoid the use of the <span> and Position the menu relative to the <div> with id="meniu".

Also, if you prefer, you can set it to be “top-center”, but I would also set the minimum width to 962px to make sure that it has the same width in all browsers.

This way you will not need any special offsets nor any CSS hacks.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Felix
Initial Email Subject: Problem with Android
Support Case Month: March 2013

I have build 2 websites with multiframes (menu-, left-, right- and main-frame).

{URL REMOVED} (ok) and {URL REMOVED} (make problems)

In both i used AllWebMenus PRO 5.3. The "Main Menu Group" is in the "menu-frame" and the "Submenu Groups" in the "main-frame"

In Windows XP, 7 ... the Menus on both Sites looks correct in all Browsers (IE8, IE9, Firefox, Chrome, Opera and Safari ...)

But when i open {URL REMOVED} on an Android- Smartphone or a Tablet i.Ex. Samsung Galaxy Tab 2 10.1 the "Submenu Groups" are behind the "Main Menu Group". When you the click on "Zuchthündinnen" (That "Submenu Group" contains 8 items) then 2 and a half "items" peep out under the "Main Menu Group.

When i open on the same Andoid-Tablet the Site {URL REMOVED} all looks correct.

Please i need Help

With greetings,
Felix

Reply From: Likno Customer Support

Dear Felix,

This is to let you know that we have just uploaded a new AllWebMenus build (906) that resolves the android issue.

You can get it here:

http://www.likno.com/download.html

Please let me know if everything works as expected.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Felix

Hello Kostas,

Thank you very much for the hint of build #906

Now everything works as expected.

So i’m very happy

With regards,
Felix

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Gary
Initial Email Subject: menu not appearing in iMac
Support Case Month: February 2013

I have a client whose web site has an AWM menu which does not show up on iMac computers.  I have tried it in Safari on my PC and it does not show up, but is fine using other browsers (Opera, Chrome, Firefox, IE).

Please advise.

Gary

Reply From: Likno Customer Support

Dear Gary,

This happens because your menu is compiled with a much older version that did not support Safari 5.

Please download the latest version from your Likno User Area account  (and if required, also get a new Activation Code):

download latest version of AllWebMenus

Then please recompile ALL your menu projects, and upload the new compiled files (including the “awmdata” folder).

Note that although your Update Plan is expired, the latest version you can activate DOES support all the latest browsers (including Safari 5 & 6 and IE 10), so there is no need to extend your Update Plan yet (unless of course you want to get access to our new features like “responsive menus”).

Best Regards, 
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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