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Knowledge Base support case for Likno Web Accordion Builder, abstracted and stripped of all user’s private info.

Initial Email From: Florian
Initial Email Subject: Likno Web Accordion Builder
Support Case Month: June 2012

Hello,i have once more a problem,with Likno Web Accordion Builder. I reinstalled OS on my pc, and i lost the application. I have yet the installation ID ,and the license number,but them are useless without your application. What can i do? Can you help me with this problem? Thank you ,best regards.

Reply From: Likno Customer Support

Hello,

All you need to do is to login to your Likno User Area account, download and install the Accordion build you are entitled to, and get a new Activation Code using the new Installation ID it will have.

Let me know if you do not recall your login details.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Florian

Ok, thank you Kostas once again for your time. All the best for your team. Florian

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Daniele
Initial Email Subject: Menu display problem on Safari
Support Case Month: October 2012

Hello, I was wondering why this menu

(http://www.matefisica.it/rmbozza6/index.html) looks fine on all browsers except Safari where it looks much wider. I'm attaching the menu file in case it's useful.

I've been testing this on a virtual Mac Mountain Lion OS with Safari (I usually don't test Safari under Windows because nobody uses it).

Thanks, best regards.

Daniele

Reply From: Likno Customer Support

Strange. Could it be a Vmware issue? I have tested it on Safari for Mac, but on a virtual machine. I'll try it out on Safari for Windows.
Thanks, best regards.
Daniele

Dear Daniele,

I did not see any difference between Safari, Firefox, Chrome etc:

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Daniele

Sorry for the delay, I had the idea to test the site with browsershots.org. It allows you to see your website "through the eyes" of different browsers and oses.
It looks like there actually is a problem with Likno Webmenus and Safari 6.0, this is exactly what I was seeing on my virtual machine, so it's not vmware after all.
Here are the screens (site address is different but the code is identical):

This is Safari 5.1:

And this is Safari 6.0 (notice the width of the menu):

Dear Daniele,

It is not unlikely. Could you please send me a screenshot of what you see in the VM?

Reply From: Likno Customer Support

Hello again,

Indeed it seems that there is some issue with Safari 6 that we were not aware of. I have forwarded this to our developers for further consideration.

For now I recommend that you remove any paddings from your menu items, and instead set the whole menu to have a fixed width:

Before doing this however, please export and send us your menu project so that we can further test it.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for Likno Web Button Maker, abstracted and stripped of all user’s private info.

Initial Email From: Kirk
Initial Email Subject: Error when attempting to export jpg/png/gif in Likno Web Button Maker
Support Case Month: October 2012

I am attempting to export a button graphic (jpg/png/gif) that I have created and continue to get the following error:

Error(LT:-14) while exporting file C:\\Users\\.....\\W.jpg

This error happens for each of the formats.  I have attempted to find information relating to this error on your site, to no avail.

I have just recently installed Windows 8 Pro as my OS and this is the first time I have attempted to export a graphic from LWBM so that may be the issue.  I don't have any problem saving the file in *.wbm format.

Thank you in advance for your assistance in resolving this issue,

Kirk

Reply From: Likno Customer Support

Dear Kirk,

Can you please confirm that you are trying to save in a folder where you have write privileges?

It is not uncommon for users in windows 7+ to mix-up the folders and try to write something into a different user where they do not have access rights.

For example the last user had an old user named “john”:

C:\Users\john\...

And the new user was “JohnD”:

C:\Users\JohnD\...

When trying to export in “john” from his new windows 7 system, it was not working because he was logged in as “JohnD”.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Kirk

Hi,

It never occurred to me that when I installed Windows 8, my user directory name was changed and, obviously, I didn’t double check the file name path in the export window.

Thank you for your quick response,

Kirk

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Mac
Initial Email Subject: Pro v5.3.898.1 - high CPU usage
Support Case Month: October 2012

Hi, I have spent hours trying to find what is causing a high CPU usage in IE8, and found that it was your AWM Pro v5.3.898.1 and Pro v5.3.898.2.

I have reinstalled 12 - Pro v5.3.894 and now the CPU usage has dropped from 75% to 0% idle.

Just thought you may like to know, as I bet this issue is scaring other people who are probably blaming IE.

Cheers,

Mac

Reply From: Likno Customer Support

Dear Mac,

This is pretty serious! It is possible that we missed some timer or something else is causing this… did you verify this with a specific menu?

Can you please export and send us your menu for further testing?

Also please state which version of IE you are using and under which Windows version.

Finally, please send us the URL of your page as it may be that a conflict with another script in your page is causing this.

Thank you very much for your feedback and cooperation in resolving this issue!

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Mac

Hi Kostas,

Thank you for responding.

The CPU usage was hovering between 25% to 35% with each tab open, so the fan was running a lot with the two particular websites open plus other tabs, i.e. 50% to 75%.  Now with an older AWM installed etc, the CPU is nearly '0' with DW8, Outlook Express, Explorer, iTunes playing, Paint Shop Pro running, IE8 with 4-5 tabs open, erstwhile the computer is backing itself up to Time Machine.

I am running IE8 in XP Pro on Parallels 8, on a MBP i7 with Mountain Lion.  It affected these web sites:

• www.juicersaustralia.com.au
• www.juicersnewzealand.co.nz

I was running Parallels 7 up until yesterday, and it was the same high CPU usage with both.

I tried the two web sites in Firefox and Safari in XP Pro and no CPU issues.  Also tried Firefox and Safari on MBP with Mountain Lion and no high CPU, all normal.

The conflict was definitely when AWM Pro v5.3.898.1 and Pro v5.3.898.2 was installed and was just affecting IE8.  Maybe it will affect other IEs, I do not know.

I have attached the Zip file as requested, and hope I did it correctly.  Please keep in mind that the projects have been saved with Pro v5.3.894, and uploaded, so both web sites are running okay again now.  We had to act quickly so that we did not crash people's lower power computers.

I hope the above helps?

With kindest regards,

Mac

Reply From: Likno Customer Support

Dear Mac,

Your feedback was indeed very detailed and specific. I will forward it to our developers for further consideration and analysis.

Hopefully we will have more news for you by the end of the week. I will let you know by email.

Again, thank you for letting us know about this issue and for being so helpful in your feedback!

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Mac

Hi Kostas,

You are most welcome.

It must be very difficult 'getting it right' with so many browsers, OS etc, phew!

With kindest regards,

Mac

Reply From: Likno Customer Support

Dear Mac,

I just received and uploaded a fixed version of AllWebMenus regarding the CPU issue in IE.

Can you please download and let me know? It is already online as 898.3 at:

http://www.likno.com/download..html

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Mac

Good morning Costas,

At this stage it appears to be working brilliantly on both web sites:

• www.juicersaustralia.com.au
• www.juicersnewzealand.co.nz

Thank you.

With kindest regards,

Mac