Knowledge Base support case for Likno Web Scroller Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Roman
Initial Email Subject: Web Scroller
Support Case Month: August 2012

Dear sirs.

I have a lot of Your products and I am very satisfied.

But I have problem with "web scroller". See PDF file, please.

When I try make scroller with images stored in my local web site, I see no result either in preview or in the browser.

Can You write me, please, where is the error ?

Thank You very much for the answer.

Best regards, Roman

Reply From: Likno Customer Support

Dear Roman,

I noticed that you set the images to be on a website folder:

path of website folder

This means that this path you use will be relative to the page. The paths you used seem to be ok for the online site, but locally “/images” would translate to “C:\images”, which is not what you would want. If you change the path to “images/gon/gon01.png” (without the starting slash “/”) then the scroller will work in the local site.

Regarding the preview, there seems to be some problem as it was supposed to work by simply copying the image files in the assets folder. I will forward this to our developer team to see what they say about it.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Roman

Hi Kostas, thanks for the answer.

Yes, without backslash it works on local site folder, which "call" the scroller js, but "preview" is not working. I know it.

My idea was make it independent on the site, so I want to use "root-relative" path. It is not possible in this time, all right, I have no problem. I will wait for Your SW developer´s solution and answer.

Using assets folder - it works, of course. But the size of web is increasing (I have 2 sets of the same images).

Regards, Roman

Reply From: Likno Customer Support

Dear Roman,

We have just uploaded the new build which resolves (among others) the bug you reported.

Please download it here:

http://www.likno.com/jquery-scroller/download.php

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Roman

Dear Kostas, thanks, it works 🙂

Regards,
Roman.

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Ken
Initial Email Subject: Wrong path to gif on start up
Support Case Month: December 2012

Hi, when open up my project I have forever gotten this message:

C:\Program Files\AllWebMenus4\Image Gallery\Bullets\bullets_22.gif

There is no folder for AllWebMenus4, I'm up to 5 now.  I can just click "Continue" and there is not problem with any of the menus.  It's just plain annoying.  I tried looking for some config file that pins to the gif, but no luck. The bullets_22.gif is in the menus\menu_data folder.

There must be a wrong path in the config file somewhere.  Can you please help?

Thanks
Ken

Reply From: Likno Customer Support

Dear Ken,

This message appears when an image used in your menu project cannot be found. I understand that you have a menu that used the specific bullet (possibly as a “hasSubmenu” image?) and when you switched from AllWebMenus v4 to AllWebMenus v5 and removed v4, you started getting this error.
The solution is to “Locate & Restore Missing Images” and point the application to the “Image Gallery” path under the v5 installation folder. Do not forget to save your project after doing this.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Ken

Done.  Thanks!

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Mark
Initial Email Subject: Path issue
Support Case Month: September 2012

I have version 3.1. I am using a previously designed menu that was still on the website. I was able to download everything so that I can continue the work on the menu.

The error that shows is that it points to a path on a previous machine as to where images are located. The r5.gif and Yellowbuttoned_sub.gif.

How can this problem be fixed? It appears to be a bug because there is nowhere that the path can be changed. I have also included a snap shot of the error.

Thank You
Mark

Reply From: Likno Customer Support

Dear Mark,

So the problem is in the application, and I assume that it appears when you open the menu project. If this is the case, can you please send me your project file so that I can have a look?

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Mark

No, I can open the project without the error. Its when I compile, or preview that it occurs.

I am not sure what a project file is - is that the .js file? .awm file?

I have included the file.

I notice when looking at the file that, yes indeed - the old references are still there. The question is, why?

Reply From: Likno Customer Support

Dear Mark,

You need to correct the image fields that have the old values:

main menu background image

menu item background image settings

has submenu image settings

I am afraid that there is no way to do this automatically in such an old version. Using v5 would be much easier.

Finally, I have to note here (again) that v3 is *very* old and has known issues with some of the latest browsers, so I strongly recommend upgrading.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Karen
Initial Email Subject: Put Likno menu on Site
Support Case Month: August 2012

Hello,

I am really hoping Kostas you can help me with this.

I would like to put a pull down menu with All Web Menus on the site (studio.fodphotosite.com)... From before, you said that the menu should work and work well.

The file which contains the menu right now is header.tpl - how exactly do I do this?

The site has been created with PhotoStore 4

Please get back to me and offer full details on how do this.

Thank you so much,

Karen

Reply From: Likno Customer Support

Dear Karen,

I visited your site and I saw that you already added the Menu Linking Code in the main page (but only there). However you did not upload the Compiled Menu Files!

Please try the following:

1) remove the Linking Code from the index page

2) add the Linking Code to the “header.tpl” – make sure the “src” has a root-relative path, so that it works in folders too (if you have any)

3) upload the menu compiled files to the correct position

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Jack
Initial Email Subject: embed menu to CMS
Support Case Month: June 2012

How do I embedded a menu to a CMS

Reply From: Likno Customer Support

Dear Jack,

Which specific CMS are you using? For the three most common CMS platforms (Joomla, Drupal, WordPress) we have special plugins that will help you with the integration. If you are using something else, you can always manually link the menu to the template.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Jack

I am using radius webtool at http://www.radiuswebtools.com/parishes for my CMS.

how do I manually link the menu to the template?

Thanks,

Jack

Reply From: Likno Customer Support

Hello again,

After you Compile the menu, you should click on the "Link menu to web pages" button:

link menu to web pages

Then in the “Link” window, select the second tab:

menu linking code

And copy-paste this code into your template. You have to make sure that the path (highlighted) is correct. For this I suggest that you use a root-relative (i.e. starting with “/”) or a full path.

Let me know if you need more help.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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