Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: File / path access error
Support Case Month: May 2013

Getting this error when trying to compile for a second time.Created a menu and it compiled fine the first time.  Now on subsequent tries I get the File/Path Access error...as if I don't have permissions to overwrite those files that AllWebMenu 5 Pro created. I am and admin and created this folder in subfolder off my Documents folder.Not using any editor/plugin as I'm using Komodo for html editing.I can delete other files in this folder just not the menu files.Running Windows 8. Related

Reply From: Likno Customer Support

Hello,

Did you try deleting the files manually? If you are not able to do this, then it means that you indeed do not have enough permissions. Then only reason I can think of (and this is far-fetched) is this:

You installed AllWebMenus and run is straight from the installer, so it run “as administrator”. Now you are logged in as a user with super-user (but not real admin) permissions and you cannot remove the files of another user (the admin). I recommend that you try running AllWebMenus “as administrator” and see if can then overwrite the files it created.

Please let me know how this worked out.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: User

I did try and delete them manually...no go.

I decided to just duplicate my website folder and compile new into that.

It worked and more importantly it worked when I did a second compile...no error.

So not sure what the deal was with that one folder/files but hopefully I'm okay now.

Thanks

Reply From: Likno Customer Support

Hello again,

I am glad everything works in the new folder.

Regarding the old folder, you can try opening a Windows Explorer “as administrator” and using this to delete it.

Let me know if you run into any more problems.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Justin
Initial Email Subject: menu.js not updating
Support Case Month: October 2012

Hello there. I have verified that the menu path is correct, but when I compile, the menu.js does not get updated. Also, when I go to link my pages to the menu, none of my html pages are visible to link to? I just updated our license last night and downloaded the latest version this morning.

Related URL: http://bankshotbasketball.net

Reply From: Likno Customer Support

Hello,

This sounds very weird! Did you try deleting (or moving) the existing “menu.js” to see if a new file is created when you compile?

Regarding the Linking, please make sure that you have selected the correct file extension in the Link Dialog.

menu file extension

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Justin

Thank you very much for the quick reply, Kostas. I have checked the dialogue box and it is selected html files.

I uninstalled the program and I am currently reinstalling it. I will delete the menu.js file to see if another one is generated. I did save it as bankshot.js and that file isn’t showing up either.

Justin

Reply From: Justin

Hi Kostas,

Here is a few screenshots.

1) I manually navigated to the directory that the bankshot.awm file is located.

2) I opened the menu. I compiled it to both menu.js and created a new one bankshot.js

3) The menu.js file is still dated 9/5 and the new bankshot.js isn’t visible.

link xompiled menu dialog

menu site root

Justin

Reply From: Likno Customer Support

Dear Justin,

Is it possible that AllWebMenus does not have write permissions on your PC from some reason?

Did you try “Run as administrator”? does this change anything?

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Likno Customer Support

This is something I was planning to check for… it seems that you are running AllWebMenus as a different user.

If you run AllWebMenus as a different user or if you run it as admin, it is possible that you see a different copy of your files, especially if you are running Vista (but also possible in win7).

For example you may see that you are writing something directly into “C:\” but you are actually writing it into “C:\User\<theuser>\WOW(x86)\something…”.

This “feature” is one of the bad “security” designs Microsoft did with UAC in Windows Vista. Anyway, we can resolve all these in our live support much faster, so let’s do this.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

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